John Thornton Chevrolet

Sneaky. I was assured I would pay MSRP and nothing additional. Then charged $1500 extra. I purchased while I was on the road for work so it would be ready wh I was assured I would pay MSRP and nothing additional. Then charged $1500 extra. I purchased while I was on the road for work so it would be ready when I returned. I’d been waiting months for it to arrive from the manufacturer and paid down payment based on assurances from the sales person. Then when I got to my laptop at the hotel, discovered the additional charges for theft and supposed paint protection. Then when I get home with the truck the next day, I discovered scratched caused by the dealership’s poor washing of the vehicle. It’d been sitting outside (pictures) so it had dust and pollen on it. Then not properly rinsed before washing and scrubbed debris into the black paint. There was also a deep scratch likely from transport. I paid out of pocket to fix the paint but it could only get 90% fixed due to the deep scratch. I tried to have the paint along with a broken infotainment center immediately fixed at John Thornton as well as Rick Hendrick (which was close by). Neither dealership would cover it or provide a vehicle to me for the days needed to fix the infotainment center. So I had to take it outside GM to get the paint fixed and to Jim Ellis GMC to get the screen replaced. No one from John Thornton would call me back after numerous calls for months. Neither service, nor sales managers would answer or ever respond. More

Good Service. Fred Gamble was the truth. I came the night before I purchased my car and had a not so good experience, and I came back the next day and had exceptio Fred Gamble was the truth. I came the night before I purchased my car and had a not so good experience, and I came back the next day and had exceptional service. Thanx Fred!! More

Enjoyed working with Matt Stanley and Dino Hill on the purchase of a new Silverado pickup truck. Most of the upfront work was done on the phone and via email. I look forward to working with them again o purchase of a new Silverado pickup truck. Most of the upfront work was done on the phone and via email. I look forward to working with them again on a future truck purchase. More

The gentleman who helped me at the service center was very nice and cordial when I came in to leave my car. My check engine light had come back on, so I needed an estimate for what was wrong. You quote very nice and cordial when I came in to leave my car. My check engine light had come back on, so I needed an estimate for what was wrong. You quoted 2-4 days before it could be completed and I think it was completed in 3 days. More

Our experience was the easiest and most honest we have ever had in purchasing a car. ever had in purchasing a car. More

I had a wonderful experience with John Thornton Chevrolet the timing was perfect and the work was accurate. the timing was perfect and the work was accurate. More

My experience was good. Everyone was so nice from The salesmanand managerto the finance lady. Everyone was so nice from The salesmanand managerto the finance lady. More

Consistent first class service, timely work, and satisfaction for our vehicle maintenance. We are a twenty years customer! Highly recommend! satisfaction for our vehicle maintenance. We are a twenty years customer! Highly recommend! More

Tyler was outstanding. He was an absolute pleasure to work with. John Thornton Chevrolet will be my to go dealership going forward. He was an absolute pleasure to work with. John Thornton Chevrolet will be my to go dealership going forward. More

Adrianna - 10/10! She was patient and understanding. Despite my credit challenges, she assured me she would get me in an SUV in my budget! And she did! The process was She was patient and understanding. Despite my credit challenges, she assured me she would get me in an SUV in my budget! And she did! The process was the smoothest I’d ever had! The dealership is clean and inviting, everyone was helpful and kind! I would absolutely recommend! More