John Thornton Chevrolet

The last time I was there, they did not do all the services I was scheduled for (Engine oil change, transmission service, tire rotation). The transmission service was mistakenly forgotten. My tire key services I was scheduled for (Engine oil change, transmission service, tire rotation). The transmission service was mistakenly forgotten. My tire key was not put back in the truck and I had to come back to pick up after the weekend. I went elsewhere to have the next services performed. I decided to give another try. I scheduled engine oil change, tire rotation and balance, and transmission service. I was told the truck shows needing coolant change and radiator flush. (60K miles on the truck). Was told I was wrong when I questioned, and a transmission service was not due. Per the manual that came with my truck, coolant change/flush is needed at 100K miles, transmission is needed every 30K. I denied coolant flush and was quoted over $100.00 to balance and rotate tires, which I voiced opinion on. Absolutely ridiculous! Upon pick-up, I was told the price changed because they did quote too much for tire rotate and balance but they underquoted the transmission service and the total would be more than expected. The 2021 GM truck was thought to have a different transmission in it. I have been doing this all my life. I am a Reginal Service Manager for Class 8 trucks. My Service Writers wrong doings are not passed along to the customer when all information was provided and correct. The past two visits have left a distaste. More

Everything went smooth since I was purchasing truck from another state but I wish the sales guy would of had a little more patience with me another state but I wish the sales guy would of had a little more patience with me More

The scheduling process was very efficient as well as the customer service and wait time. customer service and wait time. More

Initial response was quick. The process from start to finish was very thorough and they went the extra mile every step of the way. The process from start to finish was very thorough and they went the extra mile every step of the way. More

Had a great experience. Only one negative was the vehicle’s detailing. Had to get detailed myself. Only one negative was the vehicle’s detailing. Had to get detailed myself. More

Great dealership to work with. Up front with pricing and didn't try to hard sell us items. Very professional, fast and a fair price. Up front with pricing and didn't try to hard sell us items. Very professional, fast and a fair price. More

Sneaky. I was assured I would pay MSRP and nothing additional. Then charged $1500 extra. I purchased while I was on the road for work so it would be ready wh I was assured I would pay MSRP and nothing additional. Then charged $1500 extra. I purchased while I was on the road for work so it would be ready when I returned. I’d been waiting months for it to arrive from the manufacturer and paid down payment based on assurances from the sales person. Then when I got to my laptop at the hotel, discovered the additional charges for theft and supposed paint protection. Then when I get home with the truck the next day, I discovered scratched caused by the dealership’s poor washing of the vehicle. It’d been sitting outside (pictures) so it had dust and pollen on it. Then not properly rinsed before washing and scrubbed debris into the black paint. There was also a deep scratch likely from transport. I paid out of pocket to fix the paint but it could only get 90% fixed due to the deep scratch. I tried to have the paint along with a broken infotainment center immediately fixed at John Thornton as well as Rick Hendrick (which was close by). Neither dealership would cover it or provide a vehicle to me for the days needed to fix the infotainment center. So I had to take it outside GM to get the paint fixed and to Jim Ellis GMC to get the screen replaced. No one from John Thornton would call me back after numerous calls for months. Neither service, nor sales managers would answer or ever respond. More

Enjoyed working with Matt Stanley and Dino Hill on the purchase of a new Silverado pickup truck. Most of the upfront work was done on the phone and via email. I look forward to working with them again o purchase of a new Silverado pickup truck. Most of the upfront work was done on the phone and via email. I look forward to working with them again on a future truck purchase. More

The gentleman who helped me at the service center was very nice and cordial when I came in to leave my car. My check engine light had come back on, so I needed an estimate for what was wrong. You quote very nice and cordial when I came in to leave my car. My check engine light had come back on, so I needed an estimate for what was wrong. You quoted 2-4 days before it could be completed and I think it was completed in 3 days. More

Good Service. Fred Gamble was the truth. I came the night before I purchased my car and had a not so good experience, and I came back the next day and had exceptio Fred Gamble was the truth. I came the night before I purchased my car and had a not so good experience, and I came back the next day and had exceptional service. Thanx Fred!! More