John Thornton Chevrolet

AWESOMENESS!!! I've not owned a brand-new car sense the 90's. Marva hooked me up! I didn't have long before I had to be at work, she was quick, and considerate of my I've not owned a brand-new car sense the 90's. Marva hooked me up! I didn't have long before I had to be at work, she was quick, and considerate of my situation. Explained just enough detail of how to use this new space age technology to where I could figure out the rest and I'm good to go in a brand new Chevy spark! Marva was kind, smart, very considerate, and professional. I'll recommend her to my kids when they need a car. So if your hunting for some new wheels. Give Marva a call. She'll set you up with what you want/need. More

Disappointing Experience I was referred to the dealership via the Progressive car buying program. Reluctantly, I decided to see what the dealership was able to do to assist wi I was referred to the dealership via the Progressive car buying program. Reluctantly, I decided to see what the dealership was able to do to assist with a trade in. I originally met Marva Thompson, who came across as a very straight forward individual. We appraised my vehicle which after the appraisal was valued at $8,000. This left a balance of $10,000 on the current loan. Marva advised me that this was not impossible. However in order to make a determination, I would have to run my credit. After the credit process, the banks denied me due to the $10,000 remaining on my 2016 Chevrolet Malibu. That was disappointing however I moved on with my day understanding that this deal would not work out. While at a dentist appointment, Marva contacted me leaving a message stating that her manager had advised her that he was able to work out something so she would like for me to send over my financial information. I was not able to send it over that day but once again excited about the deal. I forwarded the requested documents to Marva. Excited, I followed up and was told that Marva did not work the next day. I then asked if she was the only person handling the account information and was advised that a gentleman named Ash was handling my account and was put thru to his voicemail. I left a voicemail and much later in the afternoon, received a call back from Ash saying the loan was denied even though he had never received my financial information which I forwarded to Marva. I followed up the next day with Marva and was sent to her voicemail multiple times as well as told she was not at her desk. I called again (anxious) for an answer and got a gentleman by the name of VJ who again told me she was not available. I expressed to him that I had sent her my financial information and she left a voicemail and told my spouse that her manager was able to make a deal and to please have her call me back. She did eventually return my call expressing to me first how I had left her 2 voicemails and spoken to Ash and someone else and that her manager had thought he could do something for me but he could not. I told her that I had sent my financial information to her and she stated you sent it to somebody but not me. I contacted the receptionist and asked for information on the general manager (Dan Ramsdale), she asked if I wanted to be put thru to him and I said yes but I wanted to get his contact information, the agent immediately connected my call to his voicemail without providing me with the information I had requested. The primary issue I had was the experience. I felt more like I was getting on their nerves by calling back after they had provided me with false hope after I had let go of the initial disappointment. The attitude of Ash and Marva was more like I was a waste of time and I was quickly dismissed. All this was after John Thornton Chevrolet repeatedly contacted me regarding purchasing a vehicle prior to me going into the business to inquire. More

Great Experience Thanks to Michael Abernathy and Dino for making the purchasing process go so smoothly! I would definitely recommend them to anyone looking to purchase Thanks to Michael Abernathy and Dino for making the purchasing process go so smoothly! I would definitely recommend them to anyone looking to purchase a vehicle. More

Great experience! I am a college student needing a new vehicle! This dealership showed me everything I needed to know and gave me every option and told me exactly what I am a college student needing a new vehicle! This dealership showed me everything I needed to know and gave me every option and told me exactly what I would be getting! No pressure ever! They were great! More

Amazing Service! Ms. Marva was simply Marvelous! Extremely patient! :) Friendly, Knowledgeable, Helpful, and did I mention Patient? Lol.. All with a smile! Thank you s Ms. Marva was simply Marvelous! Extremely patient! :) Friendly, Knowledgeable, Helpful, and did I mention Patient? Lol.. All with a smile! Thank you so much for everything! More

Perfect experience Marva, was my sales dealer, walking in with only an general idea of what I wanted. I walked out with more that I was expecting while staying in the p Marva, was my sales dealer, walking in with only an general idea of what I wanted. I walked out with more that I was expecting while staying in the price range I wanted. Marva was friendly, patient, and we had some great conversation on the test drives. More

Ask for Marva for a Great Experience This was a better experience than I was expecting from a dealership. Sure there was the usual back and forth that you expect, but Marva was patient an This was a better experience than I was expecting from a dealership. Sure there was the usual back and forth that you expect, but Marva was patient and willing to listen to my needs. I would definitely recommend her (especially) to anyone looking for a new car from a dealership. More

Best in Class This is one of the best dealerships around. Awesome Staff made the buying experience easy. In and out without a hassle. Would recommend this dealershi This is one of the best dealerships around. Awesome Staff made the buying experience easy. In and out without a hassle. Would recommend this dealership for anyone buying a car New or Used. More

Top Notch I had a great experience working with Michael when buying my car. Very knowledgeable and courteous. Highly recommend this dealership to anyone that I had a great experience working with Michael when buying my car. Very knowledgeable and courteous. Highly recommend this dealership to anyone that wants a professional experience. More

Great Experience Marva was extremely helpful. Definitely a bunch of helpful people here. I found the truck that I wanted and Marva helped me get it worked out so I cou Marva was extremely helpful. Definitely a bunch of helpful people here. I found the truck that I wanted and Marva helped me get it worked out so I could bring it home. More