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John Thornton Chevrolet
Lithia Springs, GA
3,307 Reviews
Serving you from Lithia Springs, GA since 1957, John Thornton Chevrolet has the vehicle you're looking for. Located at 1971 Thornton Rd, we're an easy drive for Sandy Springs, Atlanta, and Marietta Chevrolet drivers. In addition to our convenient location, our excellent selection of new and used cars, trucks and SUVs makes us an excellent choice if you're looking for an Atlanta, Sandy Springs or Marietta Chevrolet dealer alternative. Let our family-owned Lithia Springs Chevy dealership help get you into your next car, truck or SUV!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,307 reviews
September 17, 2019
As always GREAT service. Like I always say GREAT service from TOP to BOTTOM, completely, thoroughly. The service there and the people are always there to help you. In this wo Like I always say GREAT service from TOP to BOTTOM, completely, thoroughly. The service there and the people are always there to help you. In this world we live in today that's a BIG plus in my book. And I just like to say thanks for helping. More
by ARTHURROBERSON@YAHOO.COM
Verified CustomerEmployees Worked With
Reginald Widener
September 17, 2019
Very bad management used car management I will follow up with a letter ground floor Management only and I would Come in my sales person only please I will follow up with used car management I will follow up with a letter ground floor Management only and I would Come in my sales person only please I will follow up with the letter More
by francetraxler
Employees Worked With
Shantell Peoples, Jessica Davis
September 17, 2019
OIl change and brake notices took my truck in for some warnings about the brakes and got an oil change while i they checked all the brake sensors and other things took my truck in for some warnings about the brakes and got an oil change while i they checked all the brake sensors and other things More
by CMARKLEY29
Employees Worked With
September 16, 2019
Nicest dealership in Georgia every time we have our car serviced we are advised by the service staff of any problems. They are friendly, and have knowledge about your vehicle. We every time we have our car serviced we are advised by the service staff of any problems. They are friendly, and have knowledge about your vehicle. We have always been treated with the upmost respect by this service dept More
by SACEDGE
September 16, 2019
Great The staff was very helpful, explained all my options. I didn't feel pressured to purchase a new car, Although I went in for an oil change The staff was very helpful, explained all my options. I didn't feel pressured to purchase a new car, Although I went in for an oil change More
by chantel26lewin
Employees Worked With
Matt Conyers, Kris Franklin
September 16, 2019
Dino Hill was a great help making a deal that worked for me. Sales staff was great! Not pushy and they were respectful of what I needed in order to purchase a new vehicle. I usually sell my vehicles on my own Sales staff was great! Not pushy and they were respectful of what I needed in order to purchase a new vehicle. I usually sell my vehicles on my own to get the most out of my money but this dealership had a competitive price on the new vehicle I wanted and gave me a great deal on my trade-in. A great experience and I will definitely contact them when I’m in the market for another vehicle! More
by Art
Employees Worked With
September 16, 2019
Customers service On September 6 2019 I went to the service department John Thornton Chevrolet, because my truck make some noise came from the transmission, so your Ser On September 6 2019 I went to the service department John Thornton Chevrolet, because my truck make some noise came from the transmission, so your Service Advisor gave me appointment for Monday 9th at 9AM, my Son took my truck to your Dealer because I was working that morning, next Tuesday I called direct to the service advisor phone number and took me to the voicemail, so I left a message asking about my truck ,never call me back, I called again on Thursday and took me again to his voicemail, so I left a message one more time, never call me back, I was very frustrated and disappointed, I went to the service department on Friday to talk with your Service advisor about is my truck was checked, he told no because they have two vehicles before my and I asked what is the purpose to gave me the appointment for Monday, I asking bring my truck, he told me they can check by Monday 14th, I asking again bring my truck, I was very upset, so after I left your Dealer maybe 10 minutes later I get a call from your Service advisor telling me about the recall my truck has, sorry I will never going take my truck to your Dealer, and definitely I will not recommended your Dealer, I hope your service advisor takes care of your customers with professionalism and respect, Jose A Santiago. More
by apusanti16
Employees Worked With
September 16, 2019
Good service Like the call prior to actual repair summarizing what needs to be done and approximate cost. Provides opportunity to control repair cost and make soun Like the call prior to actual repair summarizing what needs to be done and approximate cost. Provides opportunity to control repair cost and make sound repair decisions. More
by gus_harrington
Employees Worked With
September 16, 2019
First Payment not even made yet. 8-19-2019 I purchased truck from John Thornton. 8-26-19 light comes on rt ft tire low. I come in and service guy puts air. (no paperwork). 9-4-2019 l 8-19-2019 I purchased truck from John Thornton. 8-26-19 light comes on rt ft tire low. I come in and service guy puts air. (no paperwork). 9-4-2019 light comes on again. I come in RJ tells me I will take care. Says rear back tire has nail. OK? I pay$25. Now its 9-12-19 Light on again.... OK I can come in on 9-14-19 Please tell me why I am here again. This time Matt tells me we cannot help its a nail too close to the edge of tire. Unacceptable for Customer Service when I haven't even made the first payment. Censor was never checked on the truck. More
by karifisher34
Employees Worked With
Reginald Widener, Matt Conyers, Ricardo Shands
September 16, 2019
Poor customer service, unprofessional Do not buy a car from them. Jessica Fain who works in their internet sales never returned calls even after I made an offer to close a deal on a car.Sh Do not buy a car from them. Jessica Fain who works in their internet sales never returned calls even after I made an offer to close a deal on a car.She was very clueless on questions I had about the warranty on the car. I called and left emails and even text messages reguarding the deal but she never replied back with any answer. Not a no , counteroffer, or not even a word to say that they sold the car or whatever. I tried speaking to the used car manager, Ricardo Shands who wasn’t pleasant at all and was trying to get off the phone as fast as he could. Be careful with internet pricing from them. They will quote you one price online and then when you get there the sticker price is different because of some dealer add ons which they failed to disclose online. This would be a shock to anyone who drives in from another state. You’re only as good as the people that work for you. A couple of bad apples can ruin your reputation and business.I would not recommend them to any of my physician colleagues. More
by Disappointed Customer
Employees Worked With
Jessica Fain, Ricardo Shands
