John Thornton Chevrolet

I Purchased my Wife’s dream car 2013 for Our10th Wedding I Purchased my Wife’s dream car 2013 for Our 10th Wedding Anniversary. The car was amazing The Salesman Derek was Very Patient the Dealership was g I Purchased my Wife’s dream car 2013 for Our 10th Wedding Anniversary. The car was amazing The Salesman Derek was Very Patient the Dealership was great. My wife was so happy She said “Baby You did that! More

Great service and shoot straight, I travel from Cumming because I trust both the sales and service team at John Thornton Chevrolet. They have taken care of my family for years. because I trust both the sales and service team at John Thornton Chevrolet. They have taken care of my family for years. More

Was taken care of promptly Dealership personnel very helpful. Repair work done promptly. Loaner car was very clean and personnel handled it promptly. Was pleased with everythin Dealership personnel very helpful. Repair work done promptly. Loaner car was very clean and personnel handled it promptly. Was pleased with everything and everyone over all. More

Always a pleasant experience with car service I love getting my car service at John Thornton. They are organized with or without an appointment, and they don't try to get you to fix a lot of thin I love getting my car service at John Thornton. They are organized with or without an appointment, and they don't try to get you to fix a lot of things after they get your car back in service. Every time you get your oil changed, they rotate your tires and tap off your fluids. The best part is when it's time to pay - less than I expect, every time. If you want friendly service, and with care to your car - please trust them to repair and please. Thank you for another great experience at Thornton Chevrolet, Lithia Springs, GA More

service appointment I was there 2 hours for my appointment, this is makes me think about going elsewhere when it comes time for the next service. Not very happy I was there 2 hours for my appointment, this is makes me think about going elsewhere when it comes time for the next service. Not very happy More

Nice people but not well organized Nothing is more irritating then having a check in hand and you cant get a response back so you can buy the vehicle you searched for, even when paying Nothing is more irritating then having a check in hand and you cant get a response back so you can buy the vehicle you searched for, even when paying Full Price. This dealership wouldn't negotiate off a single dollar, including the $699 document fee/doc fee that is basically nothing short of a non-benefit to the customer, and only pads the bottom line for the dealership. Paying full price does not preclude the salesmen from ignoring your calls, so I ended up just calling in to ask if someone else was available to take my check, since I had taken off 2 days to consummate and complete this really simple transaction. Bernie Gonzalez was kind enough to take over and get everything underway, thankfully. As soon as i received confirmation from the manager that I could finally come in that's when the salesman texted back and said he would meet me there so he wouldn't lose his commission. I am still waiting for the missing paperwork on the upgrades and warranties included with my purchase, but who knows when/if these will be found and mailed to me. I think the real issue is the low commissions the salesman are paid, because there isn't enough incentive for customer service if your commission on a $38,000 truck is $175! These salesman are barely paid a living wage it seems. More

Second rating for same problem. I gave 80% by mistake for my first rating when I meant to give 100%. Both visits meant to be 5 stars. Each time, my service rep was top notch my first rating when I meant to give 100%. Both visits meant to be 5 stars. Each time, my service rep was top notch More

Great customer service was provided to my daughter when she brought her car in to be serviced. They clearly explained the service that was needed in the future based on the miles on the car. she brought her car in to be serviced. They clearly explained the service that was needed in the future based on the miles on the car. More

I always receive good service here. They are always welcoming and I receive service with a smile. Very knowledgeable and the prices are reasonable. Great place to bring your car welcoming and I receive service with a smile. Very knowledgeable and the prices are reasonable. Great place to bring your car More

Great customer service and they got my truck fixed quickly. Also was friendly and explained what was getting done to my truck. My truck is working great now quickly. Also was friendly and explained what was getting done to my truck. My truck is working great now More