John Lee Nissan

I went in to this dealership to have my Lexus serviced and I fell in love with my now Mercedes and my salesman Troye Cook made the purchase of this vehicle a breeze. and I fell in love with my now Mercedes and my salesman Troye Cook made the purchase of this vehicle a breeze. More

I was actually in the market for an Infiniti and failed to find what I wanted. While looking at a used Infiniti Coupe at another dealer, the salesman suggested I look at Altima Coupes and so I went to Joh to find what I wanted. While looking at a used Infiniti Coupe at another dealer, the salesman suggested I look at Altima Coupes and so I went to John Lee Nissan to look. As an aside, I had previously purchased a Mazda CX9 in 2010 from John Lee Mazda. When I arrived at Lee Nisan I met Troye Cook (ELVIS) and was well taken care of , even though he was new to selling cars but had aparently been well trained. The entire expierence was as good as it gets. Over the past 40 years I have probably purchased over 25 or 30 cars and trucks while in the building business and have become , through expierence, an informed buyer. There is none better than Lee Nissan or Troye Cook!!! I will always return in the future when in the car market. More

Troye Cook was very understanding of what my needs are in a car. I gave him a list of what Iam looking for. We cant wait to see what he can offer us in a car. Thank you Nissan for great customer ser. Do a car. I gave him a list of what Iam looking for. We cant wait to see what he can offer us in a car. Thank you Nissan for great customer ser. Doug & Christine Rosell More

I bought an extended warranty that I was told covered scratches and dents. I went to service and they couldn't find it so they sent me to Jack Bennie. He took his time to find my contract and talk to the scratches and dents. I went to service and they couldn't find it so they sent me to Jack Bennie. He took his time to find my contract and talk to the companies on the phone until he got my Murano taken care of! Mr. Bennie was very nice and never acted like he was being put out! Thank you for your kind help! More

Straight forward with pricing and courtesy. Best new car buying experience I have had. Very knowlegible staff on vehicle options, operations and financing. Will shop here for next vehicle. buying experience I have had. Very knowlegible staff on vehicle options, operations and financing. Will shop here for next vehicle. More

Gussie Williams bought a 2013 Nissan Rouge. I am so excited, I just sit and look at it. I have always bought a new car, but this is the first time I have ever gotten so excited. I have shown it to e excited, I just sit and look at it. I have always bought a new car, but this is the first time I have ever gotten so excited. I have shown it to everyone at work, and they love it also. I had to go out of town on business, and hated to leave it at home. Tomorrow will be two weeks I have had this new car, and I am ready for a road trip! (except I work and bought this, while on vacation) Thanks guys for being the salesmen you are, and sending me home in this car. The experience, the price, the employees, ( I think I met them all), and the Nissan product all are far above the rest! Keep up the good work! More

The entire staff were so great. Very patient and kind. I don't believe I've ever had a better buying experience. I never felt pressured, just a lot of support and consideration.. I've never had so much f I don't believe I've ever had a better buying experience. I never felt pressured, just a lot of support and consideration.. I've never had so much fun!! I love knowing that I could call today and still get any assistance that I need. Thank you for the best experience EVER! More

My wife's 2011 Maxima had a potentially disabling issue as she drove from Helena, AL to Panama City Beach on a Friday afternoon. I spoke with Reagan at 2:00 and asked about her service department's h issue as she drove from Helena, AL to Panama City Beach on a Friday afternoon. I spoke with Reagan at 2:00 and asked about her service department's hours...she assured me she would do everything in her power to get my wife's car taken care of even though my wife was 3+ hours away. Reagan not only arranged for the courtesy car driver to stay a few minutes late, but then got my wife a loaner/rental (at no charge) to drive BACK to Helena while her car was waiting on parts. Reagan kept me informed of the status of my wife's car, and when we got to the dealership Saturday afternoon (a week later), not only was the car ready as promised, but it had even been washed! More

The staff at John Lee Nissan were very professional and I felt no pressure during the sale. I would recommend this dealership to anyone of my friends and family members. I have been a Toyota person all my l felt no pressure during the sale. I would recommend this dealership to anyone of my friends and family members. I have been a Toyota person all my life until now. I am very pleased with my Rouge and do not regret buying a new car during these difficult financial times. More

The sales staff was friendly enough. Financing was seemingly no big deal until days 2 and 3, when it was revealed that I would not be purchasing the extras (gap insurance and extended warranty) the fi seemingly no big deal until days 2 and 3, when it was revealed that I would not be purchasing the extras (gap insurance and extended warranty) the finance agent recommended. No more smiles and a higher interest rate... really? I can't imagine why an interest rate on my loan would be linked to my choice of whether or not to get an extended warranty, but that's what he told me. He continually tried to get me to sign papers with a car payment higher than I was comfortable with. Overall, he was unprofessional and rude. I told my salesman about the experience and thought I would get a call from management about my experience. Nothing. After two weeks of stewing on the treatment, I called to speak to the manager of the dealership. I was assured I would be called back the next day to discuss the issue. Two days later and still no returned call. I will not be taking my vehicle there to be serviced. I have removed their advertisement stickers from my car. I will never recommend anyone to them for sales. After hearing about my crappy experience, my friends won't be returning there for service either. The dealership has had ample opportunity to, at the very least, APOLOGIZE for Jeremy's behavior and haven't. My only recourse at this point is to write reviews and never go back. Buying a new car should be fun; it should be a pleasure... this was not my experience with John Lee Nissan-Mazda. More