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John Lee Nissan

Panama City, FL

4.8
507 Reviews

120 East 23rd Street

Panama City, FL

32405

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507 Reviews of John Lee Nissan

June 09, 2012

The sales staff was friendly enough. Financing was seemingly no big deal until days 2 and 3, when it was revealed that I would not be purchasing the extras (gap insurance and extended warranty) the fi More

by Blt stl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Franco, Rocky
February 03, 2012

What a circus! I will never recommend anyone to buy from John Lee. If you buy a brand new vehicle and it needs parts replaced at 1500 miles, you might want to have compassion. Not a "Ok, we will fix it" no More

by PCNissanReview
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack, Rick
Mar 30, 2012 -

John Lee Nissan responded

This seems to be a matter of mis-communication on our part and for that we apologize. Vehicle issues arise with any make of vehicle and we see them often. This may translate into a perception of indifference at times just due to the nature of the business at hand, much like a doctor might be perceived when discussing a medical issue with his patient. If the patient perceives that the doctor is acting as thought it's not a big deal, be assured that the doctor does indeed care about his patients. Likewise, we do care for our customers and we apologize if our treatment was not up to the highest of standards. We thank you for entrusting our company with your automotive needs!

August 22, 2011

The are slow and terrible, took almost 4 hours for an oil change, I have been there 4 times for service and the quickest time for an oil change was 2.5 hours, slow slow slow. the service guy chris lacy is a More

by ydan01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
chris lacy
Mar 30, 2012 -

John Lee Nissan responded

We apologize if the oil changes took that long. That is not what we strive for believe us. As to the warranty issue, we apologize that the matter was not understood, but warranties are serious business and are highly regulated by the government and we assure you that we are always in the strictest of compliance with all warranty issues. As to the claim that Chris Lacy is a "scammer", you couldn't have picked more unworthy candidate for that charge. Nobody is more honest than Chris and he'll have hundreds of character witnesses to that effect.

June 16, 2011

Simply Amazing! I couldn't have bought from a better sales team!!! You guys were great!!! Thank you for all your help and for going above and beyond!!! More

by bobngeorge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Jack, & Ron
June 09, 2011

Chris is great! He gave me an estimate on repairs for my Nissan 350Z and I really feel that he gave me the very best price and service. I don't consider taking my car anywhere for servicing except JOhn Lee More

by bear_lady9167
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in Service department
May 30, 2011

Mike made my car buying a no brainer and very comfortable - NO PRESSURE! They do not have to pressure you into buying a Nissan as the cars pretty much sell themselves! When I have to take my car in (10' Se More

by kimithy19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reynolds (sales) & Chris Lacy (service)
May 30, 2011

AFTER I BOUGHT MY TRUCK THE GOOD SERVIVE WAS OVER ,I DIDNOT ASK FOR MUCH AND DIDNOT GET THE TWO LITTLE THINGS I ASK FOR,WHEN I DROVE OFF THEY WAS THREW WITH ME,SO DONT DRIVE OFF UNTIL YOU GET WHAT YOU A More

by tdking1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
CLINT BROWN
January 31, 2011

We had a bought a new car elsewhere with Jack so we knew his reputation. So we went to see him and he hooked us up with Ron. The whole experience was great. We were not pressured into anything. They let us More

by llrichesin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron and Jack
January 28, 2011

Charles and Jack are a great team. Jack gave my wife and I a no holds barred test drive, on the " test track ". They answered all of our questions and bent over backward to please us. It was a great experie More

by Dollerds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Boozer, Jack Benny
January 12, 2011

This by far was the best car buying experience I have ever had. I went to three other dealerships and they were nothing like this one. One even lied about what they had in stock to get me there. I wil More

by demartino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lowe
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