John L Sullivan's Roseville Kia

My advisor Travis was super awesome Keep up the good work Travis!!!! I appreciate Travis greeting me at the door. Taking care of my servicing needs on time, getting my car washed and up Keep up the good work Travis!!!! I appreciate Travis greeting me at the door. Taking care of my servicing needs on time, getting my car washed and updating me on my quotes + repairs. Excellent customern service Travis! Blk Kia optima More

Personal Experience with John L Sullivan Kia of Roseille The staff was friendly and courteous. I received a good purchase price on my new, 2018 Kia Forte S. Also, I received excellent, trade-in value on my The staff was friendly and courteous. I received a good purchase price on my new, 2018 Kia Forte S. Also, I received excellent, trade-in value on my old car, and Sergio, my sales rep did a great job. He handled all of my issues and concerns. Will do business with Roseville Kia in the future. More

Great Service/Friendly Staff I was very satisfied and pleased with the service I received. Everyone was pleasant and very well informed to the needs of my automobile. Thank yo I was very satisfied and pleased with the service I received. Everyone was pleasant and very well informed to the needs of my automobile. Thank you More

Extremely personable! Ty and Mike were awesome in meeting our needs. I will definitely be back for the next chapter in June! Britannica was a dream to do paperwork with! Ty and Mike were awesome in meeting our needs. I will definitely be back for the next chapter in June! Britannica was a dream to do paperwork with! More

Smooth Process for Returning Customer Like the convenience and friendly service. Have to see how everything goes as I am not a mechanic! But so far good. I know this might be a stretc Like the convenience and friendly service. Have to see how everything goes as I am not a mechanic! But so far good. I know this might be a stretch but if your team could offer the option of having my car vacuumed, I would gladly pay. With limited time to run errands etc. this would be appreciated. More

Fast and easy process with no back and forth haggling. The staff was friendly and welcoming from start to finish. I would recommend this dealership to friends and process with no back and forth haggling. The staff was friendly and welcoming from start to finish. I would recommend this dealership to friends and family. More

7,500 mile check up I purchased a new car and needed to make an appt. for an oil change. I called and made an appointment very quickly. Took my car in and waited for the I purchased a new car and needed to make an appt. for an oil change. I called and made an appointment very quickly. Took my car in and waited for the service to be completed. It took just a little over an hour. More

Satisfactory As we were looking over the car we had just purchased my wife noticed a small scratch on the drives door when this was pointed out we were offered a s As we were looking over the car we had just purchased my wife noticed a small scratch on the drives door when this was pointed out we were offered a small bottle of touch-up paint and were told that would fix it (not a satisfactory response). The next day we came back to drop off the title to the car we traded in and mentioned the scratch to the finance person who said that it needed to be buffed out or the door repainted and that they would do it at no charge since the car was brand new. He filled out a work order and said the service department would call us to schedule a date and time to get the scratch fixed (a very satisfactory response). More

Product Improvement Campaign I was extremely pleased at the speed the job was done with. That was the third time in a row that I have been in and out in no time at all. Thank you. I was extremely pleased at the speed the job was done with. That was the third time in a row that I have been in and out in no time at all. Thank you. Gunnar. More

A poor sales experience. I had a very negative sales experience at this dealership. Hopefully it was an isolated sales experience with A.J. my salesperson. A.J. was less than I had a very negative sales experience at this dealership. Hopefully it was an isolated sales experience with A.J. my salesperson. A.J. was less than honest and deceptive about optional items on my sales contract. In fact, I had to return to the dealership after 2 days and have my sales contract re-written. The management eventually made things right. More