John L Sullivan's Roseville Kia

Beware of the Roseville Kia Dealership. This submission is as a direct result of my horrible sales experience at the Roseville Kia Dealership located in Roseville, CA. On 5/25/24, my hus This submission is as a direct result of my horrible sales experience at the Roseville Kia Dealership located in Roseville, CA. On 5/25/24, my husband and I purchased a Kia 2024 EV9. I met with Christian Hurtado, Chad Matz, Christian Costello, and Veng Vue. Sales managers Hurtado, Vue, Matz and finance manager Costello told my husband and I the following: It is the policy of Kia that all cars purchased must include LoJack paid for by the customer. In my opinion, this was a false misrepresentation, as this is not Kia’s policy. We informed all sales managers that we had our own financing with a 6.5% interest rate; however Hurtado, Vue, Matz, and Costello told us in order to receive the $7,500 Kia incentive, we’d have to use Kia Finance America. We later found out our lienholder was B of A, not Kia Finance America. Managers submitted the customer satisfaction survey without our authorization. Managers told us in order for a smooth loan process, it was better to use our mailing address rather than our physical address since our driver’s license listed our mailing address. This resulted in an increased sales tax and delay in submitting our clean energy rebate application. Managers initially offered us a 8.99% interest rate with a 84-month term even though our FICO score was over 800. Wells Fargo denied our application saying that the “term was excessive”. Mr. Costello submitted our loan applications to several credit unions that required a membership or Sacramento residency. We received denial letters stating we failed to meet their criteria. In my opinion, this reckless submission illustrates Mr. Costello’s lack of oversight. Roseville Kia included in our sales package a “cheat sheet” directing customers on how to respond to survey questions regarding customer sales experience. The Roseville Kia Dealership should be investigated for conducting, in my opinion, unscrupulous business practices. More

I worked with Tyler, the service advisor. He was great. He was responsive and contacted another shop that did brake work on my car, previously, which was the reason for me to go to the dealer He was great. He was responsive and contacted another shop that did brake work on my car, previously, which was the reason for me to go to the dealership. I was happy with the work they did and plan to continue taking my car for service and repair. More

The staff is very friendly and even though it was major service, it went very quick. service, it went very quick. More

I took my car to the Roseville kia dealership today to be serviced. When i went to pick up my car, the receptionist signed me out and handed me the wrong keys. No one walked to the lot with me to help me fin serviced. When i went to pick up my car, the receptionist signed me out and handed me the wrong keys. No one walked to the lot with me to help me find my car. I walked around for at least 10m trying to find my car only to find someone elses car making a chirp that was coming from the key fob that the receptionist gave me. I walked back inside to tell them about it and they spent another 15m trying to find my keys. She told me that she couldnt find them and then called the service department representative that handled my keys when i dropped off my car. Her name is Bianca. I noticed on the paperwork that Bianca didnt even put my license plate number on the paperwork. I was told that Bianca was off duty and went home for the day already. Luckily, she was able to come back to kia to find the keys. What if she would have given my keys to another customer and items were stolen from the car or that the person takes my car in general? She didnt take the time to file things properly which is a major issue and completely irresponsible. The receptionist told me it would take her 10m to get back to the dealership but it took her almost 20m to get there. I have been in the dealership for at least 45m at this point. Another 15m goes by after she gets there because she still couldnt find my keys. Once she did, she came out to me, gave me the keys, said sorry 1x and left. I expected that Bianca as a representative of Kia would provide some type of compensation for this extremely inconvenient mistake that she made but that didnt happen. I missed my fathers birthday dinner because of this situation. I messaged kia and tried to call as well, but no response so far. Id rather drive 30m to kia folsom. More

I traded my Tacoma in on 1/13 and purchased a Kia. My Tacoma still has not been paid off. I’m going to be responsible for interest due to the delay in payoff. Finance is never available to answer My Tacoma still has not been paid off. I’m going to be responsible for interest due to the delay in payoff. Finance is never available to answer when I call to inquire on the payoff status. The buying experience was nice but not paying off my car in over 25 days is ridiculous. Please assist immediately More

Would rate lower if I could. Go to a different Kia location!! Called the number provided by the "owner" in another review which goes to the operator. Still no help with my numero Go to a different Kia location!! Called the number provided by the "owner" in another review which goes to the operator. Still no help with my numerous issues on a brand new vehicle. Spoke with Abel - no help & extremely rude. Spoke with Jessica Romero when she finally wanted to return my call (after I called/left VMs three times for two months. When asked to speak with the General Manager she wants to return a call). Jessica is extremely unprofessional & not pleasant to speak with. Also spoke with Jordan Rodgers - who can't seem to do his job either & not return customers calls regarding complaints/issues. No one wants to provide the actual General Managers and Owners phone number. More

Friendly service! Freddy helped me and got me in and out quick! I arrived for my appointment around 9:30. They quoted me an hour and a half as a standard but got me ou Freddy helped me and got me in and out quick! I arrived for my appointment around 9:30. They quoted me an hour and a half as a standard but got me out in 45 minutes! No complaints! More

They are not John L Sullivan now, they changed. Waste of time and effort, they called me and since they thought they can't work out the price, told me they sold the vehicle overnight 🤣🤣 Al Waste of time and effort, they called me and since they thought they can't work out the price, told me they sold the vehicle overnight 🤣🤣 Also they have ridiculous hight mark up. More

This is worst place to take your car. They had my car for going on a monthly. It’s a Kia Cadenza. They couldn’t find what was wrong with. They got ahold of corporate which took forever. T They had my car for going on a monthly. It’s a Kia Cadenza. They couldn’t find what was wrong with. They got ahold of corporate which took forever. The double talk and lies from Freddy was outrageous. Every he called it was a different scenario trying to blame it on me taking it to another shop. Bottom line I should have taken it back to Folsom Kia where I bought the car. I finally picked it up yesterday and no the problem was not fixed! BEWARE!!!! More

All I can say is overall they have very poor customer service. The Business Office sent my trade-in’s payoff to wrong address causing my credit to show late payment and screw up my credit and reputation service. The Business Office sent my trade-in’s payoff to wrong address causing my credit to show late payment and screw up my credit and reputation with my prior Finance Company. I left several messages for Sherry in Finance and she got back to me after 5 calls into her and 2 weeks later. Poor communication. Nobody likes to return calls. I talked to Jessica Romero, who is the Customer Service Manager, about the poor lack of communication and she said to contact her if there were future problems and addressed my communication issues with the Sales Manager. Within 2 weeks I again verbally complained to Jessica Romero about a new issue. My pay off for my trade-in never showed up at my Trade In’s Finance Company and she said she would find out what’s going on and get back to me. Jessica never got back to me to this day. It’s been 3 weeks. Eventually I had a discussion with Sherry in Finance, who said she never got my messages because she was off or on vacation each time I called, told me my pay off was overnighted On July 20th and was signed for on July 21’st. She provided a tracking number and a person who signed for it. Here we are over a month later from the original deal to find out by my trade-in’s Finance Company that John L Sullivan Roseville Kia mailed my pay-off to the wrong address. They knew this by the tracking number and delivery address that Sherry gave me. Today, August 4th, I called back to John L Sullivan Roseville Kia and talked to a lady in the Business office and said she was just made aware yesterday, August 3rd, of what happened with the check being mailed to the wrong address and told me it was a “clerical error” as if it were no big deal. I explained to her about how their “clerical error” affected my credit score and they should be compensating me for all of the trouble I went through to find out they made the error. Elizabeth and said they couldn’t see how I could be compensated for a “clerical error”. She brushed it off so I asked to speak to the GM named so she put me through to the GM (Elizabeth) VM. I left a VM around 10:30am and Elizabeth didn’t get back to me. I called back again around 3:30pm on the same day, August 4th, to ask for her by name and the receptionist lied and said Elizabeth didn’t have VM. I told her that’s not true because I left a VM for her earlier today. Then she switched up and said I don’t know if she has her VM set up. A total lie. If it wasn’t set up then I wouldn’t have been able to leave a VM. Her greeting was her voice. Apparently these people lie a lot. The only reputable people there is Terry of Maha in Finance. The Sales Manager, Abel, is at least trying to find out what’s going on.. Bottom line is I did all of the legwork to find out what happened to my payoff and inevitably it was Roseville Kia’s fault. If they would have taken my concerns more serious they could have done what I did and found out they sent the check to the wrong address. I’ve purchased 3 cars from John L Sullivan Kia and facilitated 2 deals for family members there and they treated me like a second class citizen. It’s a great chance I won’t be doing any business with them anymore and will not refer family members, friends, or people I know to their dealership again. I explained to Jessica Romero whe. I initially met her last month how disappointed I was in their lack of communication upon my initial complaint and she promised that would happen anymore yet she failed to uphold that promise by not getting back to me on this whole débâcle with the missing check.I can’t trust anyone there to do what they say. Im still waiting for General Manager Elizabeth to call me back. However I may just have to go directly to the owner and complain if she doesn’t get back to me. I’m contemplating going to KCRA and having them investigate this dealership for poor customer service. The Sales Manager, Abel, called me as I was writing this review to find out what was going on with my deal. I explained everything. We’ll see how they handle this. Be prepared for a follow up review. More