John Kennedy Mazda

The worst experience i had ever had when buying a new vehicle. That is why i can't remember the salesman, it was as if he was better than you. Didn't even want to work with you on the price of the vehicl vehicle. That is why i can't remember the salesman, it was as if he was better than you. Didn't even want to work with you on the price of the vehicle,if there was a sales manager working that day i wouldn't have known. This place is a joke. Please,please don't buy your vehicle from this dealer a big mistake. More

I had a good experience with this dealership. I was looking for a Red Mazda 5 and having a hard time finding one in New Jersey. I contacted the Internet department and quickly received a call asking to looking for a Red Mazda 5 and having a hard time finding one in New Jersey. I contacted the Internet department and quickly received a call asking to help. They found a red Mazda5 and quickly quoted me a good price. When I pointed out that I had received a slightly better quote from another dealer on a Mazda5 of another color, they quickly matched it. I only had an hour or so to check out the Mazda and get the paperwork done before catching a flight. My salesman Josh Vey and the business manager worked quickly to get the job done. When picking up the car today, Josh and the business manager helped tie up some loose ends and get me on my way. More

O.k - the bottom line is these people (even the service department)are sales people be prepared for negotiations, if you want no haggle pricing this is not the dealership for you. My husband and I bought a department)are sales people be prepared for negotiations, if you want no haggle pricing this is not the dealership for you. My husband and I bought a Mazda Tribute and Mazda 6 in 2005 and have had almost all of our service done at the dealership since we were given the "Free oil changes" paid about $7 for the filter. Any extra service we needed done tire brakes inspections, etc challenge their estimates, if you tell them the pricing is ridiculous they usually come down offer coupons etc. Otherwise I have had no issues with the quality of work and Keith the service manager is easy to work with. I cannot complain about the cars, we have had no issues and I enjoy driving them. We recently decided to trade in our 6 for the CX-9, again be prepared for their tactics. We walked in without an appointment on the last day of the month told them we wanted to buy a car today, their eyes lit up but we weren't satisfied with the amount they would give us for our trade-in we walked out and told them if you change your mind give us a call. Not even an half hour later they called and the real negotiations began. Bottom line we paid below invoice, got what we wanted for the trade in and had 0% financing. The price could not be beat but you need to work for it. My only compliant is that they don't offer the "Free Oil Changes" with the purchase of a new car any more. More

I did not purchase my Mazda here, but like others, it is closest to my home, so I come here. I never really had an issue before until recently. The service manager is a joke. I had an oil change done, and m closest to my home, so I come here. I never really had an issue before until recently. The service manager is a joke. I had an oil change done, and my car is about 4 and a half years old. Apparently the brackets and nuts that hold the plate on over the oil pan ( this needs to be removed EVERY time to do an oil change, and I think it's Mazda's way of ensuring they get money off this, but as you will see, 99% of service managers would not pull this on customers ). So about 30 minutes into the process, BOB the Service Manager comes out to tell me that during the removal of the bolts and such for this plate, they all snapped and need to be replaced because they were rusted. Ok. Whatever. He then tells me that it will be $30.00. Not a big deal, right? I called my friend who used to work in an auto shop and he contacted his friend who is a manager at another service shop and they both said that if it happened on their watch, regardless of being rusted, the shop ate the cost. This is apparently not Bob's philosophy. I tried to explain to him, you break it, you buy it. He wasn't getting it. He said it was replacement parts and the warranty is up. I replied that under their care the parts were damaged to beyond repair, and he flat out said to me that he was not following me. What a joke! Then he says, well, we took 10% off your bill to help you out. And gee, he wasn't going to charge me for labor because they had to take the plate off anyway! They must not be doing very much business there to be nitpicking over $30.00 of hardware. This isn't a Mazda issue, it's a service department issue. If you're ready to deal with BAD customer service and don't mind beating your head against the wall to get through to BOB the Excellent Customer Service Manager, this is the place for you. I even through out a bad example to him of the car being 2 months old and the bolts not rusted but they (JK Mazda) snapping them off and he said there would be no charge because it would have been under warranty! What a quick thinker. I bet he has all kinds of excuses for everything. I didn't see any awards for dealership on the walls. Hmm. When I had a Dodge prior to his and went to QUIGLEY DODGE!!!!!! in Boyertown area, they had awards, were always courteous, the coolest service people ever, and they held up the reputation. JK needs to get on board and stop worrying about getting so many delaerships because they can't get good service people to fill their positions! More

I purchased a new Mazda3 about 3 months ago. My experience in purchasing the car was okay. After having the car for a month I noticed that the drivers side mirror was loose and took it in to get f experience in purchasing the car was okay. After having the car for a month I noticed that the drivers side mirror was loose and took it in to get fixed. Not only did it take forever, but someone rear ended me in the rental car and JKM took zero responsibility. I called the dealership about twice a week to see what they could for me and the sales manager never returned my calls. When I did finally get in touch with him, he said that it was not his problem that my new car broke after 1 month and therefore had to be fixed resulting in the use of a rental car. It literally has been the worst customer service I have ever received. Never buy a car from them, or you'll regret it as much as I do. More

I just purchased my 2007 Mazda CX7 from Paul Bond at John Kennedy Mazda. The experiance was great. It went so easy with no pressure and they also gave me free oil changes for life. Paul made the experiance Kennedy Mazda. The experiance was great. It went so easy with no pressure and they also gave me free oil changes for life. Paul made the experiance even better by buying us a dinner when paperwork got backed up for an hour. I would definately recommend this deal to anybody! More

My wife and I purchased out first car together from Kelly Mazda because they had the exact model we wanted (close-out). The purchase deal was fine but they tried to low-ball us on our trade-in. Fortunately Mazda because they had the exact model we wanted (close-out). The purchase deal was fine but they tried to low-ball us on our trade-in. Fortunately my wife forced the KBB value. She matched the salesmans tactics and we got up twice. After purchase, we had problems with our stereo system, the AM stations did not come in (who can drive the Schuylkill without AM1060). No big deal, we take it in. The service techs installed a newer model's radio system because they couldn't find the one for my model's year. We take the car and the dimmer switch no longer worked. When we took it back in the service people we mean, rude and unresponsive to my wife's requests to fix the problem. She had to get the salesman to produce a document stating that the car had a working dimmer. The techs had to call into Mazda corporate to find out how to fix this. They forwarded us on to Pacifico Mazda who fixed everything handily. Since then I have been taking the car in (mind you my wife works 10 min from the dealer and I work 30 min away) and wait for the car. I can tell you, having an appointment or buying the car from there does not make a difference. I do get the "free" oil change, which is the only we reason we go there. When I tried talking with the service manager about improving their service all I got was a refusal to listen. They claim to have replaced their old staff. So far things have been ok, but we have been leaving the car overnight to reduce our reliance on their time table (yup for an oil change). This method is working well. So much for Ford's service reputation. More

I did not purchase my vehicle from this dealer because they did not have the specific car I wanted at the time I was ready to purchase. However, as they are located closest to my home I have gone there n they did not have the specific car I wanted at the time I was ready to purchase. However, as they are located closest to my home I have gone there numerous times for service. Every time has been terrible and I will no longer take my car there. The last time I had my oil changed I waited over THREE hours on a Saturday morning. I had a 9 am appointment and was out the door after NOON. I asked why it took so long for an OIL CHANGE and they said they booked too many appointments. If that was the case, I would have appreciated a phone call telling me to get some extra sleep and not bother showing up until 11 am. When I went to the manager to complain he asked if I had purchased my car there and when I said no his response was "well, that would have sped up your wait time." I don't see why that should be the case if they have customers make appointments. What is the point of having an appointment if it is merely a suggestion? Better still, the bill came to over $50 for an oil change. I had waited an average 1 1/2 hours for an oil change there and the price went up dramatically. That was, needless to say, my last oil change there. I also went in recently to purchase a small part and have it installed and was told in no uncertain terms that the part would be $25 installed and would take 15 minutes tops. Of course, I waited over an hour and ended up paying $60. I have had it with them. Never an apology for the long wait times, lies about pricing, leave my car a mess after I get it back. I have had nothing but bad experiences with Kennedy Mazda and would NOT recommend them to anyone! More

Bought my 2006 Mazda 3 in November 2005, dealer seemed friendly enough - offering up "free oil changes" for the life of my car. Sounds good right? Yeah, it's not free - but I expected some sort of catch. friendly enough - offering up "free oil changes" for the life of my car. Sounds good right? Yeah, it's not free - but I expected some sort of catch. Next problem: I wanted Sirius Satellite radio installed on my fresh off the truck 2006. I was told by the salesman I would have to buy my own unit and then Mazda would install it so I could utilize the satellite button on my dash. Fair enough, I buy my own unit and make an appointment for them to install it. $100 later, they install it the way I would have installed it myself because "I had to buy a Sirius chip for my radio from the dealership" (ie it does not work through the satellite button). WHICH I TRIED TO DO WHEN I PURCHASED MY CAR!!!! Now, my check engine light is on after only 11,000 miles, and even though I purchased the extended warranty from John Kennedy AND have religiously over-paid for the only 2 oil changes + diagnostic checks + tire rotations my car has had so far AT John Kennedy - they tell me that they can't even look at my car for over a week!!!! They actually offerred to get me a "deal" with Hertz rent-a-car for $25 a day for the SEVEN days leading up to my "service appointment". I've had it with this dealership!!!!!!!!!!!!! STAY AWAY FROM JOHN KENNEDY MAZDA!!!!!!!!!!!!!! More