John Kennedy Mazda- Pottstown

was treated with courtesy & professionalism by both the salesman & the GM. My overall opinion of the dealership is great-I would recommend family and friends to go there to purchase their vehicle. I the salesman & the GM. My overall opinion of the dealership is great-I would recommend family and friends to go there to purchase their vehicle. I would also go back to purchase another vehicle. More

Highly recommend this dealership. Bought my Mazda from Kennedy Mazda in Plymouth Meeting, and was not impressed by their service department, so I decided to take my vehicle to Kennedy Mazda in Pottstown. Kennedy Mazda in Plymouth Meeting, and was not impressed by their service department, so I decided to take my vehicle to Kennedy Mazda in Pottstown. Absolutely love the work they do there. Have established a great rapport with the service manager and the mechanic. I can call the service department up, and even if they are packed to the gills with customers, they will still fit me in. I call up the service manager and he immediately knows who I am and knows that I prefer only their one mechanic to work on my vehicle. The work is done quickly and with the utmost profession. If the mechanic cannot seem to locate the problem, he will physically take me to the vehicle and let me point out where I feel the problems are coming from. The mechanic and service manager also explain everything in great detail to me, every-time I leave the dealership I feel like I learn something new about my car. Not enough good things to say about this dealership, I would buy another Mazda in a heartbeat, and I would most definitely buy and service from this dealership. People say that for good car service Mercedes and BMW are the cream of the crop, at this dealership I feel like I drive a Mercedes or BMW, you don't get the usual, oh "we don't hear the noise today." They will do the research here if they don't have the answer, and will do whatever it takes not to give you the typical dealer answer of "we don't hear the noise today." This dealership is phenomenal, and I will go no where else but here for all of my Mazda needs. More

I would not recommend this dealership. First off, I went to the lot on a Saturday afternoon where I walked around the lot for a good half hour looking at all the cars and no one approached me. So I walked i to the lot on a Saturday afternoon where I walked around the lot for a good half hour looking at all the cars and no one approached me. So I walked inside and started looking at the cars on the floor and the manager was standing in front of me, made eye contact and then walked right by me. So I left. I went back two days later to test drive one of the cars and this time, I walked inside and was greeted by Mike. Mike said to me several times he has 4 children to support so he was trying to make as much commission as possible. We all need to feed our family but these cars are marked up and he was not willing to negotiate. Before car shopping, do your research! Look into the rebates the dealership is going to get when they sell you the car. They make a killing off of us buyers. It took two hours to negotiate Mike down to the price range I was looking for. As I was signing the papers, the manager who snubbed me just two days prior came into Mike's office and acknowledged that he saw me and noticed no one from the dealership approached me. So apparently, the sales people and manager don't want anything to do with you unless you are actually buying a car. This is just poor customer service. And then of course Mike goes into telling me about the Customer Survey that I will receive and how he needs me to give him a 10. Yeah, don't hold your breath. To make matters worse, I had to call them regarding a paperwork issue that should have been corrected weeks ago and it hasn't been corrected. I find this to be unacceptable. After they get what they want, they want nothing to do with you. Word of mouth is everything. It's foolish to treat customers this way and expect to gain new customers, keep existing customers and score high on the survey. I will never buy from this dealership ever again nor will I ever recommend it to others. More

I visited John Kennedy to look at purchasing a new Mazda Speed3. I was very interested in this vehicle so after speaking with the sales rep about it, he informed me that there was only one Mazda Speed3 in t Speed3. I was very interested in this vehicle so after speaking with the sales rep about it, he informed me that there was only one Mazda Speed3 in the entire region and would be lucky if he could get it in for me to test drive. After visiting the dealership and taking the test drive in a red one, I once again expressed to the sales rep as to how I had been interested in purchasing one that was Silver. He pushed the sale by saying that this was all that he could get and there were no silver ones available anywhere in tri-state plus area. And this was the best hope I could have at getting one. Also upon sale, he had mentioned several options that were not on the car. He even misrepresented how one option worked. I should have looked around to confirm what he said, however was excited to own one and was told the deal was only good for four hours. I had hoped being a certified Mazda dealer that he would have no reason to lie when he should have the ability to get any car in that was availble. Needless to say after my purchase of the "red" one, it became apparent that at another branch of their dealership near them, there were several availbe including ones that were silver. The color aside, I had several other distressing issues. First the car had been presented for sale to me with two severe scratches in the hood and hood scoop. The sales rep had promised to have these fixed upon purchse. Also I had requested that they fix the holes in the front bumper. The first time I dropped it off, it went to their contracted body shop where it was poorly buffed and waxed, leaving wax dust everywhere, and the scratches were still more than evident. The funny part here, is as I entered the dealership after looking it over...the sales rep came up to me and said how nice it looked...he must had looked at one of the unavailbe Mazda Speed3s b/c he obviously wasn't looking at mine! I had to take him out there and show him that it had not be handled. I ended up dropping it off yet again, and they did manage to fix the scratches, however ruined my paint finish with overspray all over the front and even buffed through the paint in one place on my bumper exposing the plastic. Also, they left dried wax all in the crevases. All of this left me without the car for two weeks out of the four weeks I've owned it. Also, they managed to put a lot of miles on it with driving back and forth to body shop. Since the purchase, the car has had a clunking sound when shifting that is clearly not a part of normal operation. I had addressed this with them the first week of owning it. I went on several test drives with several technicians, who all heard it and upon hearing said it wasn't normal. And I'd like to note that I had been on many forums that noted other Mazdas with this problem and how it was not a "normal" sound. That being said, they now claim it is a normal sound and part of the car. They will do nothing further to address it until it becomes a "known" problem. Its been back four times for that problem. Last and most importantly, Since I've been back repeatedly, the sales rep has become highly annoyed and unhelpful. His response to inquiry about the availabilty of other colors and clunking noice has been that there is nothing I could do. I've become highly upset that I purchased a $27,000 new car with all these problems only to be told to "file for a lemon law" by my sales rep because I can't return it. I could not believe he said that to me (in front of one of his potential customers no less). Also, he knew that my girlfriend, was in the market for a new car. She even took the Mazda 3 out for a test drive. Due to the service and the problems I"ve had with this dealership, she was not willing to purchase from them, and I wouldn't have let her even if she had been. She is very happy with her her new Mitsubishi. Even if all the problems had been resolved immediately with excellent service, I am still concerned that upon purchase I was lied to, and recieved a car that in the best scenario had not been properly checked over. I do not recommend this dealership to anyone. More

I have nothing but good things to say about John Kennedy Mazda. My family and I purchased 5 vehicles from this dealership in the span of two and a half years. Mike Briggs is the salesperson I dealt with e Mazda. My family and I purchased 5 vehicles from this dealership in the span of two and a half years. Mike Briggs is the salesperson I dealt with every time... he takes his time to get to know you and understands what type of vehicle you're looking for as well as your preferences. Mike Armstrong, the financing manager, is friendly and easy to work with as well. I love these guys! In a few years, when I'm ready to trade in my 2009 for a new vehicle, it will definitely be a Mazda from this dealership. Hopefully, both Mikes will still be there then, otherwise I'll just have to drive my '09 until it dies! More

I came in and met with Mike Briggs from the Mazda Dealership. From the start he was very helpful in picking out the car I not only wanted but didn't know I needed. I had come in to buy a Mazda 3 but Dealership. From the start he was very helpful in picking out the car I not only wanted but didn't know I needed. I had come in to buy a Mazda 3 but ended up leaving with a Mazda 6. Mike had said from the start that the Mazda 3 might be too small for me and my family but he let me drive both. I like them both but he was right, The Mazda 3 was too small for two kids. He then proceded to show me how a lease on a Mazda 6 can get me to the payments I was expecting on a lower priced Mazda 3(which is what I thought was all I could afford). So to sum it up I got a better car which suited my needs better for that same price as the less expensive car that would have made my life more difficult from a salesman that really listened and understood my needs. I would recommend John Kennedy Mazda in Pottstown to all my friends and especially recommend Mike Briggs. More

I chose this dealership because of it's location. It was close to my house so if anything needed to be done to the car, I wouldn't have to go out of my way to get to the dealership. Originally, I had sc close to my house so if anything needed to be done to the car, I wouldn't have to go out of my way to get to the dealership. Originally, I had scheduled an appointment to check the car out, only to be blown off by one of the sales people who I haven't even taken the time to remember their name. But in the dead cold of February, I decided to drop in on a whim to check Mustangs out. Adam Hudak came out and introduced himself and offered me a test drive. Elated at the chance to finally get a chance to drive one, I agreed. But here's where it starts really going down hill. Soon as I was in the car, I was informed that it was going to have to be a "Quick one" as, apparently, no one filled the tank on the car. And I guess it was impossible for me to test drive the other 8+ Mustangs on the lot. So the test drive lasted less than a QUARTER MILE! Thankfully, I was impressed enough with the car that the short run pretty much only confirmed that I definitely wanted this type of car. After we pulled back in, we started to talk numbers. I had informed him of my hard spending limit and was immediately ignored. He piled on options after options which I had to repeatedly turn down. He became rather rude by proceeding to inform me what I should be able to afford and that it's not worth owning a Mustang unless I opted for this option or that feature. Since I dropped by on a whim, but convinced I wanted the car, I decided I wanted to consult my family before making a purchase. After being told this, he seemingly became annoyed and irrated and demanded the identity of who I needed to talk to. All this should have been a tip off and a warning for me, but it wasn't as I was a new to the car-buying experience and I just shrugged it off thinking it's "Salesman Tactics". As such, I decided to purchase a Mustang from them, again because of location, and stopped in to make the order. The car was delivered to the dealership within two days and I was told it showed up at around 10:30AM but due to my work schedule, I showed up at sundown to take possession. This ended up being a costly and frustrating mistake. Even in the twilight, I did a thorough walk around of the car. Checking for any dents, dings, or scratches. I found none and I was rushed in to sign papers without even test driving the new car. After the papers were signed, Adam expressed disinterest in showing me the "ins and outs" of the car. Stating that anything I wanted to know could be found in the manual. His exact words being "You really don't need me to show you around the car, do you?" Again, being new, I figured I didn't as I was confident I could figure out whatever it was on the car. But in hind sight, I find that to be a real distasteful. Another expression how little they cared for my business here. In addition, I would find out a feature on the car that I wanted, was not included even though I'm fairly sure it was ordered with it. The next morning, in daylight, I found something that was hidden by the dim light. My spoiler had a bunch of paint anomalies. Like spots under the clear cloat. I immediately took the car back and explained the situation. They said I would have to surrender my car to have the spoiler repainted (as opposed to being intelligent where they get a new spoiler, paint it, and then simply replace mine in an hour). No, it had to be my spoiler, taken off my car, repainted, and then put back on my car. I had to give the whole car in order to get it done. This is a waste of money and stupid as they had to shell out for a rental car. I also noticed something else: My hood had a bunch of halos all over it. Like brushed metal. They proceeded to tell me, over the phone, that it was a result of "Acid Rain" and that it was nothing they were responsible for. This excuse worked on me for a little while until I started throughly checking out other Mustangs and seeing none have the same affliction. Calling them back up, I demanded someone at least take a look at it. They told me to bring it in to have their "body guy" look at it. I brought it to the body guy and within 5 seconds he told me that no acid rain would do that and it was caused by someone being stupid with a buffer. The fact that I do not own a buffer put the blame solely on one party. He said it would have to be repainted. And this is what infuriates me the most. Had Adam or ANYONE actually spent any time to even look at my vehicle in the daylight, this would have jumped right out at them. Both the spoiler and the halos. So either they did and decided to not tell me, or they didn't and abandoned any sort of "quality control." Either way, it's a despicable way of doing business. Thankfully, the dealership didn't make me put out money for the repainting for either the spoiler or the hood, or had me pay for the needed rental car. But while that is a plus, the fact that quality control is in the toilet is far worse. I will not recommend John Kennedy Ford in Pottstown to anyone. Their service department might be adaquate, but their sales people leave a LOT to be desired. More

I purchased a new Lincoln MKZ at John Kennedy Ford in Pottstown PA. The dealer drilled holes in the front bummper to mount a license plate advertisement. When I asked for a repair LEN FAULKNER said "th Pottstown PA. The dealer drilled holes in the front bummper to mount a license plate advertisement. When I asked for a repair LEN FAULKNER said "they did that to mine also and theres nothing that can be done". More