John Elway Chevrolet

You're gonna have a bad time They should call this Bozo the Clown Chevrolet because I’m pretty its staffed by a bunch of clowns. I have never had such a difficult experience tryi They should call this Bozo the Clown Chevrolet because I’m pretty its staffed by a bunch of clowns. I have never had such a difficult experience trying to purchase a car in my entire life. I was searching for a very specific vehicle and unfortunately I found it at this dealership. I was 1200 miles away but it was the car I wanted so I called, and spoke with a salesman who was very helpful at first and we started the process of making a deal. We spent a week going back and forth via calls and texts and he told me he needed to see pictures of my trade. So I sent them, and got no response. Three days later I texted, nothing. So I called, still nothing. I called his work line, radio silence. So I called and asked for a manager and was directed to the used car manager and we picked up where I had left off. We were about ready to finalize the deal and I gave him my offer, expecting we could meet in the middle. He said he couldn’t budge, and it was already at its “rock bottom” price. He gave me his song and dance about how little of a margin it had etc. so I said when you do eventually drop the price call me. He said he would “run some numbers, and see what he could do” and of course I never heard back. A week later they dropped the price below what I had offered. So even though I was pretty annoyed they didn’t call me, I called and said “alright lets make a deal.” He said let me call you back, and once again I got ghosted. So I waited a week and I called the General Manager Josh Letsis. I explained the situation and he apologized and said he would get someone else on it. Ten minutes later Taylor Yates called me and he was on the ball, and got everything done in about a day. These two guys were the only pleasant part about this experience and the only two people I would recommend working with at this dealership. Taylor went out of his way to answer my questions even when he was off work and he kept me in the loop throughout the whole process. But the saga continued once it was time to sign the paperwork. I was directed to the finance manager, and against my better judgement I agreed to an extended warranty (this was fully my mistake). Once the paperwork came for me to sign I realized the total cost of the warranty and decided I did not want it. I contacted the salesman the next day and received a call from Mr. Finance, who proceeded to sigh and tell me how much of an inconvenience it was going to be for him to type up all the paper work again, and how he was going to have to pay another $150 to the notary. What I wanted to say was “my whole experience with your dealership has been one of the biggest inconveniences of my life, and I am terribly sorry you have to spend $150 so you can sell a $30,000 vehicle”. But I thought that would be rude, so I didn't. Well finally we got the deal done, and they had the truck shipped to me. All together it took me over a month and half from my first phone call to actually get the truck. Once I got it I was willing to overlook the fact that it had an odd smell inside, was fairly dirty, and still had dog hair in the carpet, but as I drove it home I noticed a rattle inside the door. I figured it was a screw or bolt that had fallen in there, so when I got home I pulled the door panel off and what did I find? A half inch of shattered glass along the entire bottom of the door! So after I post this review I plan to get out my Shop vac and remove that. So in conclusion, if you are a glutton for punishment or if you just really want to have a bad time I would definitely recommend buying a car from this dealership. More

review Had a very good experience with Tyler Brown and the staff at the dealership. answered all my questions, and made sure I was comfortable with all the t Had a very good experience with Tyler Brown and the staff at the dealership. answered all my questions, and made sure I was comfortable with all the technology on the truck. More

Hassle free and friendly service I just bought a brand new 2018 Chevrolet Suburban Premier edition from John Elway Chevrolet. This was the first dealership that I have ever been to wh I just bought a brand new 2018 Chevrolet Suburban Premier edition from John Elway Chevrolet. This was the first dealership that I have ever been to where the sales people were not pushy. All anyone cared about was making you happy with helping you to find the right vehicle. Everyone was friendly and purchasing the vehicle was made easy. They also gave you a tutorial on how to use all the new technology on your vehicle. They also made sure the car was full of gas and washed before they gave it to me. John Elway's prices are the best. More

I regret buying a car in this dealership Had a problem with the truck I bought it’s been a year in a half and still we have problems the motor sized so had to get a new one in it’s been since Had a problem with the truck I bought it’s been a year in a half and still we have problems the motor sized so had to get a new one in it’s been since April and till now already four months and they can’t fix it or give me my truck back the communication is terrible to were I have to go in for them to inform me anything that has to do with the truck or else i didn’t even get a call More

Excellent service Bryan was extremely helpful through the whole process. He contacted me promptly after I submitted an online inquiry, and answered all of my questions. Bryan was extremely helpful through the whole process. He contacted me promptly after I submitted an online inquiry, and answered all of my questions. When I came to the dealership for my appointment he had everything ready. This has been a great car buying experience overall. More

Smooth process I primarily chose this dealership as they had the product that I wanted although not the color, I still made the purchase decision on a 2018 Chevy Bol I primarily chose this dealership as they had the product that I wanted although not the color, I still made the purchase decision on a 2018 Chevy Bolt LT all electric vehicle. The process was smooth and meet my expectations for the time it took as they worked as a team to get the sale completed. All the electronic features of the vehicle are overwhelming and Dylan did his best to explain to a non-techie. I believe that he may have been the one to clean the vehicle and because I left with the vehicle during the night time hours, I found out the next day in the day light that the detailing was a little lacking. The only complaint that I have about this dealership is that they did not fully charge the vehicle nor do they have a Level 2 charger for customer use. I would think that it would be a GM mandate that if a dealership was to offer and sell these electric vehicles, they would be required to have the necessary equipment to charge and offer to customers after sale the ability to charge their vehicle as part of a customer service angle. Anyways, they appear to be equipped to handle anything else and will see them in 1 year for the 1st of 2 scheduled services. Happy buying, Gas Saver More

Best Dealership Experience I could have asked for! Absolutely great experience! After going through several dealerships in Colorado Springs, I decided to come visit this dealership. Whereas my previous Absolutely great experience! After going through several dealerships in Colorado Springs, I decided to come visit this dealership. Whereas my previous experiences in Colorado Springs were very underwhelming to say the least, John Elway Chevrolet was amazing. Bryan Burford (my salesman) was 100% professional the entire time, and he did not try to sell me anything that I didn’t need. He took care of me from the initial inquiry to driving off of the lot. I can’t thank him enough for the great job that he did, and I will definitely be coming back for my future vehicle needs. Thanks Bryan! More

Good customer service Byran Burford, best salesman I ever came across. Great customer service and super nice. Also great deals. We got 2 cars from this place and drove fro Byran Burford, best salesman I ever came across. Great customer service and super nice. Also great deals. We got 2 cars from this place and drove from Nebraska to get them. More

Repeat customer Always great service here, I will continue to recommend this dealership. Salesman Bryan Burford was very informative and worked with me to get the rig Always great service here, I will continue to recommend this dealership. Salesman Bryan Burford was very informative and worked with me to get the right price and the best vehicle for my needs. Thank you, More

John Elway Chevrolet is great place to buy a vehicle. My husband and I had such a great experience John Elway Chevrolet. Bryan Burford help us a lot, he went everything and wasn't pushy like at dealers. W My husband and I had such a great experience John Elway Chevrolet. Bryan Burford help us a lot, he went everything and wasn't pushy like at dealers. We would definitely come back for our next vehicle. More