John Elway Chevrolet

"New" truck with 4000 miles Called to verify the truck i was interested in was still available. I was told it was. I then asked if it was new, not a fleet vehicle, etc. I was ag Called to verify the truck i was interested in was still available. I was told it was. I then asked if it was new, not a fleet vehicle, etc. I was again told it was. Drove over an hour to get there only to find out it had close to 4000 miles. I didnt bother test driving it and expressed my displeasure with being misled. I got a sorry and do you want to look at something else. I told the salesperson i was not interested in anything else and i would be going elsewhere and not interested in doing business with this dealership. This was approximately 3 weeks ago. Since then i have recieved close to 12 phone calls harassing me and requesting i call them back, even though i told them i would not buy from them. More

Horrible They cost me Hundreds of dollars I dropped my 2015 F-150 to get repaired after i was hit by another driver a month ago. John Elway quoted the insurance company a completion date of 10 I dropped my 2015 F-150 to get repaired after i was hit by another driver a month ago. John Elway quoted the insurance company a completion date of 10/05/16. My truck was not ready until 10/13/16. The insurance company stopped paying for the rental truck since they were told a completion date of 10/05/16. I started calling at 8am on 10/13 to verify my truck was ready and I never got a call back until 2pm that day saying they were trying to get my truck into the paint booth. Now how are you going to paint my truck the day it is supposed to be given back to me and have it returned to me on time. Needless to say they told me there was a new completion day of 10/11. I went down to the service center that day and my truck was still in pieces. The service department owes for the additional days on the rental truck and they are avoiding the situation like the plague. This department takes on more than it can handle and the customer has to pay for it. I recommend taking your vehicle anywhere but here!! More

Worst experience I have ever had at a delaership. I have a 2005 Corvette with 25,000 miles on it. My check engine light came on and I took it to this dealer for service. This service was performed i I have a 2005 Corvette with 25,000 miles on it. My check engine light came on and I took it to this dealer for service. This service was performed in the fall of 2014. This dealership has serviced the car since I got it (3,500 miles). I was told I needed a new throttle body. I questioned this because of the mileage and was assured "it sometimes happens". I got the car back several days later and after driving the car for about a half hour the check engine light came back on. I took it back in missing a half day of work. Then I was told it might be a faulty wiring harness that goes to the throttle body. After several more days I again got the car back and this time the check engine light did not come back on and it appeared that it had been fixed. It was late fall and I was getting ready to store the car for winter. I was concerned about the warranty on the work since there had been problems with them fixing it right the first time. I talked to the service manager who assured me they would stand behind their work even if it was outside the normal warranty period because the car was going into storage. The next spring I noticed my gas mileage had dropped 25 to 30 percent after the new throttle body was installed. I called and tried to speak to the service manager. Apparently he was gone and a new service manager had not been hired. I was directed to the assistant service manager Chris Cleavenger. I called and left voice messages three times in a 7 day period but he never called me back. I became very frustrated and tried to contact the general manger but a secretary directed me to the new service manger Todd Terry. I left a voice mail for him and when he did not call me back in a week I again tried to contact the general manager but was then directed again to the assistant service manager Chris Cleavenger. Again I left a voice mail and this time Cleavenger did call me back. Unfortunately I had stepped away from my desk so I called him right back and went to his voice mail. I asked that he call me back. He did not call me back so after 3 days I called him again and again left a voice mail. As of this date I still have not heard from anyone at this dealership. I filed a complaint with GM but again received no follow up. Needless to say I am now having the car serviced at another dealership and will never use or recommend John Elway Chevrolet to any one needing service on their vehicle. Worst experience I have ever had with a dealership. More

Wonderful experience! We want to extend our total appreciation to all at John Elway Chevrolet who so professionally and kindly worked together to get us from a very old veh We want to extend our total appreciation to all at John Elway Chevrolet who so professionally and kindly worked together to get us from a very old vehicle with a transmission gone, to almost a brand new fantastic Trax LS. Melissa V worked exceedingly hard to find the perfect car for us and coordinated everyone together to make it a reality. She is amazing at smoothly working out details of this trade-in purchase and was so knowledgeable about everything on the car and showing us. The smooth work of the team made it a wonderful and exciting time! We also want to thank Tim (manager), Nathan (sales rep), Jake (finance), Chris V (service), Joe (tech), and the detail crew for their fine work! We have a beautiful car thanks to all of you! More

Great customer service My experience was fantastic. Ellison and his team made sure there were no hidden details. I was given multiple options as far as my payments go. I nev My experience was fantastic. Ellison and his team made sure there were no hidden details. I was given multiple options as far as my payments go. I never felt pressured or hassled by any means. I told them exactly what I could and could not do and they made it work. I have a small baby and explained to Ellison I could not sit in the dealership for hours on end and he was able to do everything over the phone including my trade in assessment. When I did go in I only had to do paperwork, turn in my keys to my trade, and test drive my new car. Everyone at the dealership was super friendly and made sure that I was completely satisfied with the whole process. I would definitely refer anyone I know that is looking for a no hassle car deal! More

Internet Sales Manager cannot even remember what car I wante Contacted them about a used Camaro I was interested in. Spent hours working with Ellison via email and phone to submit details about trade etc. We l Contacted them about a used Camaro I was interested in. Spent hours working with Ellison via email and phone to submit details about trade etc. We live 90 minutes away so I wanted to see if we can make a deal remotely before driving 3 hours round trip. After wasting half a day, he says okay, come on down to test drive that convertible. I said I called about a black coupe. Oh, we sold that car last week. He cannot even keep track of what car I want to buy. Over the last month he has called me at least 6 times. He has called me to tell me he did not have a car to sell me. He called to tell me he had a car that did not match what I want. He cannot remember basic details and is constantly hassling me. Most unprofessional salesman I have ever dealt with and I never even made it into the building. Stay far far away!!! More

Excellect, Professional & Personable The sales and finance team were great!! Nathan, Henry and Jacob did an outstanding job and I will recommend this dealership and its team to everyone I The sales and finance team were great!! Nathan, Henry and Jacob did an outstanding job and I will recommend this dealership and its team to everyone I know. The next time I purchase a truck or car John Elway Chevrolet on South Broadway will be where I buy it. Thank you for making purchasing a vehicle an enjoyable experience!! Best Regards Don & Marie Tokar More

Great service and professional staff I sold my car to John Elway Chevrolet recently. The whole process was a breeze and the entire staff was courteous the entire time. I worked with Mel I sold my car to John Elway Chevrolet recently. The whole process was a breeze and the entire staff was courteous the entire time. I worked with Melissa V and Tim. I'd recommend them to anyone who is looking to buy or sell. More

Great place to sell a used car I recently sold my Subaru Forester to John Elway Chevrolet. It was a great experience. I highly recommend the pre owned purchasing agent Melissa V. Sh I recently sold my Subaru Forester to John Elway Chevrolet. It was a great experience. I highly recommend the pre owned purchasing agent Melissa V. She Made the entire process comfortable and gave us a great offer on our car. Can't recommend these guys enough. More