John Elway Chevrolet

Run away, run away! If you need service for your car, do yourself a favor. GO. SOMEWHERE. ELSE. We brought in my son's chevy for its 125,000 mile service a week ago. If you need service for your car, do yourself a favor. GO. SOMEWHERE. ELSE. We brought in my son's chevy for its 125,000 mile service a week ago. Brakes, AC charge, fuel system check. Dropped off at 7 am. Actually had to call multiple times to find out when we were going to get it back. About 2:30 I was finally able to go get it. Dimitrius made sure I knew he had done me a favor by putting 2 tech's on it in order to get the job done by that time, cause he wasn't aware I needed my car back....? So $800 later, we left the dealership. A few hours later, we discovered we had a driveway covered in gasoline. Yes, they failed to put the parts in properly and a whole tank of gas leaked all the way home and all over our driveway. My husband immediately called the dealership and was transferred directly into a voicemail. When he called back he was told the service department was closed and we could call back the next day. Third call, and a couple voicemail boxes later, he was able to speak to a sales manager. Forgot his name but he's the only reason the dealership gets the one star. He got us a loaner so my son could go to work while they fixed the problem caused by them being paid to fix the problems. He also got our car towed down since we had no gas and couldn't put any in because it would just pour out. The next day, we called the service department. We were put in multiple voicemail boxes before we finally were lucky enough to talk to Dimitrius again. He was extremely rude but told us the car was done. My husband called to speak to the service manager Todd who told him he would look at the bill and see what he could do to make it right. I got to drive over and pick up the car. Dimitrius again! He pushed some paperwork at me and told me to sign off acknowledging a faulty part. That's it. No, sorry for the trouble. No, sorry your son could have been seriously hurt or worse from the trail of gasoline he left behind him driving home. No taking responsibility for their work. No customer service. Just sign. Of course I asked to speak to the manager who was.. Todd! He actually did say the words I'm sorry, and listened to my rant about safety and negligence and horrible customer service. He told me he would take a look at the work order and call my husband and work something out. It's been almost a week. Still waiting for his call. Bottom line, major safety issues, no acceptance of responsibility and quite possibly the worst customer service in town. There are plenty of chevy dealerships around. Find another one!! More

Best buying experience for a new buyer Words can't express how grateful I am for Debbie Waines. What an amazing person so willing to help me from the first steps of new car buying to congra Words can't express how grateful I am for Debbie Waines. What an amazing person so willing to help me from the first steps of new car buying to congratulating me after it was all done. She definitely cares about making people feel warm and welcome and also cares enough to help out others... Again Debbie thank you so much. Now the people who got me in that Cruze.. Joshua Betancourt you made me feel welcome and confident we could get this done plus that positive smile and reassuring attitude was amazing... Then there's Zack Vaught you took me through everything and your knowledge of all the cars I was looking at was impeccable. Plus you talked to me like a human I feel like we both know a lil about each others life's ....all three of you have helped transform my life for the better thank you all again...one last shout out to the tech lady I'm sorry I can't remember your name who helped me figure out all the fancy new buttons... Mr. Elway you know how to build great teams.... Obviously GO BRONCOS!!!!!!! More

Successful car purchase I bought a used jeep and our sales associate Thomas Jordan was so awesome and helpful! Everything was done easily! So satisfied with customer service! I bought a used jeep and our sales associate Thomas Jordan was so awesome and helpful! Everything was done easily! So satisfied with customer service! More

3500 Durmax and positive experience Extremly positive. Nathan our sales rep was very responsive. We had experienced less than favorable contacts at Medved and Mike Maroone. In fact, Extremly positive. Nathan our sales rep was very responsive. We had experienced less than favorable contacts at Medved and Mike Maroone. In fact, we even had a hold on a vehicle at Maroone that was sold. Nathan was the first sales rep that actually seemed that they wanted to sell a vehicle. He was responsive, energetic and follow-ed through. The same experience occurred with our product specialist Daryl. She knew the vehicle and provided effective instruction in a pleasant and expeditious manner. A+++ More

Awesome Buying experience! When we came to John Elway Chevrolet to check out a used Nissan Altima, we were greeted by a friendly, knowledgeable, no pressure salesman named TJ No When we came to John Elway Chevrolet to check out a used Nissan Altima, we were greeted by a friendly, knowledgeable, no pressure salesman named TJ Nolasco. He stayed in touch giving us updates as we shopped around other dealerships but we kept thinking about the car he showed us., TJ took us on a test drive showed us the car fax and alerted us to other interested parties so we wouldn't lose it. He patiently answered every question and let our mechanic check it out so we would be confident of the car's condition. It passed with flying colors with worn wiper blades as the only defect.. TJ gave us money to get a new pair of wiper blades and also arranged to get a spare key made for us as it only came with one key fob. He helped program the bluetooth to my phone and gave us a thorough orientation so we would be able maneuver all the new technology on our car. He delivered on all his promises and made the buying experience a joy. With caring employees like TJ Nolasco., John Elway Chevrolet is a highly recommended dealership More

Thank You Tayler Tyler Yates was awesome to work with, friendly no pressure worked hard to get the purchase through. Thank You.Tayler for madeing it a pleasure to Tyler Yates was awesome to work with, friendly no pressure worked hard to get the purchase through. Thank You.Tayler for madeing it a pleasure to work with you. More

Awesome Customer Service!! Taylor Yates is very helpful and great to work with. Would definitely come back and recommend to a friend! Very professional and friendly. Thank yo Taylor Yates is very helpful and great to work with. Would definitely come back and recommend to a friend! Very professional and friendly. Thank you! More

certified pre-owned truck with 6000 miles Just picked up this truck from service for the 3rd time in a month, once again it's not fixed, I can not stess enough, how many chances do I give them Just picked up this truck from service for the 3rd time in a month, once again it's not fixed, I can not stess enough, how many chances do I give them an opportunity to "make it right". Cherping in left front. They diagnosed noise was in the right rear. They said they were going to machine the RR rotor, I told them, DO NOT, the noise is not coming from that side. I dropped my truck off Monday morning first thing in the morning with bearing noise and a lack of power issue. I received a call at 3pm on Tuesday telling me about noise in the Right Rear and what they they were going to do to fix it. After telling them "DO NOT TOUCH that side your? diagnosis is incorrect I'll come pick up my truck and take it elsewhere, I explained to the service manager I'll take him for a ride when I pick it up to show where the noise is coming from. When I arrived to pick up my vehicle the service manager explained to me they had machined the right rear rotors and fixed the problem. We went for a ride... NO, same cherping noise and growling sound from left front. So not only did they not fix the truck, they machined a brake rotors that tows a 8000 lb. Toy hauler to minimum spec. STAY AWAY FROM THIS DEALERSHIP, I have multiple situations like this in the last 14 months. When we pay $60000 for a vehicle, or $40000 for a different vehicle, $100000 in vehicles in a year from a car dealership, and over $2500 in services and repair. They could do a little better job. Or maybe just keep jerking you around. I guess I have a different out look on loyalty More

certified pre-owned truck with 6000 miles This is my second certified pre-owned truck from this dealer, my first one had so many issues I traded it back to the dealer. Thinking maybe it was ju This is my second certified pre-owned truck from this dealer, my first one had so many issues I traded it back to the dealer. Thinking maybe it was just a bad apple. After returning to the service department every two months for over a year and having to pay for repair work that was brought up prior to warranty expired, didn't get diagnosed correctly untill the warranty was up. Long story even longer I traded my 50000 mi truck on a 6000 mi truck. Two days later my almost new certified pre-owned truck had a bad ECM. A week after getting my truck back from service, my truck is back in the service department smoking black out the tail pipe and having lack of power issues. Certified pre-owned vehicle inspections are a joke at this dealership. Just another example: my oil change sticker is new but the computer was not reset did they really cange the oil. This new truck has after market parts that should have been noticed during it's inspection, but seem to be the main cause of the problems with the truck. Two trucks both with over looked issues. I gave this outfit many chances to keep my business, I could go on and on about sales, service, shady mechanics, employees not returning phone calls ect... Bottom line is this is basically abrand new truck that I paid top dollar for and the service department has had it longer than I have. Lori in customer service has been great, however my overall experience has been terrible. 2 trucks too many certified pre-owned issues. I believe one having problems ok stuff happens, but two and one with only 6000 mi, taking advantage of customers to make car sales, please be cautious with these sales people and service techs. Certified pre-owned to these people means bring it back every two weeks till it's out of warranty so we can charge you for repairs. Disappointed, John Elway is an icon in Denver his employees and business should reflect his greatness. More