John Elway Chevrolet

Let me start by saying that not only did my father work at Burt/John Elway Chevrolet, but my brother and I for many years. I have purchased many vehicles and have done most of our services at this location at Burt/John Elway Chevrolet, but my brother and I for many years. I have purchased many vehicles and have done most of our services at this location for 30 plus years. Until recently, service and sales has been great. I recently took our 2020 Z71 in for service because of a check engine light and an oil change. After leaving our truck there for 4 days we had heard nothing from service advisor Cheryl, we left messages and when I finally did get a hold of Cheryl, she had very little information other than to say they are waiting on a part that could take 3 weeks to get. I asked if the extended warranty would cover a rental and Cheryl said she would check into it. I ended up getting a pickup truck from enterprise as we had a vacation planned and I did not get any response from anyone in the service department. Our truck had now been there for going on 4 weeks and still no communication. I left a voicemail for the service manager and no response. Finally, I get a text message from Cheryl saying the truck was ready. After 1500.00 for the rental, we picked up our truck. When we got home, we noticed the back of the front seats were filthy, grease on the passenger seat, grease on the doors. Why were they in the back of the truck for an oil change and a transmission module?? Look, there are still very fine people at this dealership. I love A.J. Gaunella, he is the epitome of customer service, and I learned a lot from him when I worked there. But sadly, this will be my last transaction with this dealership. More

These people are cons with polo shirts. Your vehicle already has the owners benefits, safety and security when you buy it. They act like they care that times are rough and still make you be Your vehicle already has the owners benefits, safety and security when you buy it. They act like they care that times are rough and still make you believe you need all the extra unnecessary xxxxxxxx. And even when you're within your rights to be refunded all unused warranties/security. They said that it's a part of the truck. KARR SECURITY SYSTEM is pretty much onstar that they trick you into purchasing after the fact. A 5 year/$1,000 security warranty that the vehicle already had built in and they say it's a part of the vehicle so I can't cancel or be refunded. So iam literally paying for the next owners security for 5 years? I went to the site and it wasn't even activated yet. Just be aware of those snakes. Also don't feed into their xxxxxxxx when they send emails to rate their service. Claim 1-10 rating and anything in between isn't a good review. So they say if your don't put a 10, you might as well put a 1. These mfs just to boost their reviews More

It was a wonderful experience working with Jacob. He is courteous, responsive, and knows the business. He got me a great price for the car I was selling and the transaction was handled professional He is courteous, responsive, and knows the business. He got me a great price for the car I was selling and the transaction was handled professionally and quickly. If you are going to John Elway Chevrolet on Broadway in Englewood, ask for Jacob. More

Not very happy about the truck that I bought. Has an coolant leak that I can’t find. Needs front end work. I replaced the thermostat. Has an coolant leak that I can’t find. Needs front end work. I replaced the thermostat. More

My purchase experience was long and drawn out simply because of production issues with a new model from GM -- From the day I put my deposit down to when I picked up the vehicle, and dealing with several because of production issues with a new model from GM -- From the day I put my deposit down to when I picked up the vehicle, and dealing with several individuals, service was exceptional. Also, while we didn't have anything in writing and the vehicle I got was in high demand, there was no last minute market adjustment or other nonsense which was very much appreciated. In particular my salesperson, Chris Burnham, was responsive, patient and went the extra mile to keep me informed and take great care of me. More