Joey Accardi Chrysler, Dodge, Jeep, Ram

How is it acceptable that a service department doesn't answer the phone and the text msg service they send when you drop your car off is a wrong number? You call the main number and explain you can't get answer the phone and the text msg service they send when you drop your car off is a wrong number? You call the main number and explain you can't get answers from anyone, and they transfer you to a department that doesn't answer! Is this what customer service looks like now? I have been a customer for 20-plus years; this is deplorable service! I'm amazed they are still open! They hired a new service director and then fired him because he wanted to make changes and actually provide service. More

Their service department has 1 technician. ONE! For a dealership this size you’d think there’d be more. Anyway, I had my car towed in, spent $780 to get it fixed. As I’m leaving the lot, they ONE! For a dealership this size you’d think there’d be more. Anyway, I had my car towed in, spent $780 to get it fixed. As I’m leaving the lot, they told me the check engine light (which was not on when I dropped it off) would go off after 50 miles… 300 miles later it’s still on. Additionally I realize the horn is also not working. Dropped my car back off on Sunday & was assured they’d get it to the next day. By Tuesday I left 5 messages to get an update, no one called me back. Wednesday same thing. Thursday same thing! By Friday I drove up there and the service advisor Dane Walker said it’s being looked at now and should be done by end of day. Around 330pm Friday, Dane calls and say everything is fine, the car is safe to drive. The horn should be working, they checked it twice, but another issue was discovered and now they have to order a part… so the check engine light will still be on. I come pick up the car, order the part and drive off the lot. Two miles later I discover the horn still doesn’t work. I turn around and drive back to the dealership! I tell Dane the horn doesn’t work, he nonchalantly says it “was working when we tried it.” Dude really?! It was working an hour ago for you all but it’s magically not working for me now??? While I should have called him a liar- I simply say, “how can I trust that my car is safe to drive like you told me it was- when the very issue you said was fixed, in fact wasn’t?!” He just stares at me. I ask when the service tech will be in on Saturday, he tells me to come back in the morning around 9. I’ve been without my truck for over a week and no one can even tell me what they did or did not fix. Now, not only am I nervous about driving my truck, I don’t know if these people are even competent enough to fix it. So when I go in Saturday to see the tech, I will be asking to speak to the GM- this is ridiculous!! Stay tune! More

Both the dealership and our salesman went out of their way to help us buy the car of our dreams. Definitely recommend them way to help us buy the car of our dreams. Definitely recommend them More

great experience, nice to work with, fast turnaround, explained everything very clearly, very fair, i would recommend them to everyone explained everything very clearly, very fair, i would recommend them to everyone More

The only positive thing about this dealership was dealing with Carlos. He is a man of his word and a pleasure to interact with. The service dept on the other hand is an absolute disaster. Do not take your ca with Carlos. He is a man of his word and a pleasure to interact with. The service dept on the other hand is an absolute disaster. Do not take your car here for service. They will keep it for days without even looking at the car. They do not have enough staff to handle the number of cars they take in and the result is extremely poor service. Flat out horrible. More

The dealership has been great to work with. Our salesman has been very attentive and has helped us with our many questions. Our salesman has been very attentive and has helped us with our many questions. More

John was most helpful in finding the car of my dreams. He was well dressed & very handsome. He was well dressed & very handsome. More

They made me feel like I was the only person there. John Esche took very good care of me. He was well dressed & very handsome John Esche took very good care of me. He was well dressed & very handsome More

I had a very pleasant experience at Joey’s dealer. Ivan help us, and he was great to my family and to me. We had the better possible deal and drove out with a fancy and great Jeep Cherokee. Ivan help us, and he was great to my family and to me. We had the better possible deal and drove out with a fancy and great Jeep Cherokee. More