Joe Rizza Ford Lincoln - Service Center

Good communication Throughout the time that my vehicle was in the shop the dealership kept me updated on repair progress and called me when repairs were complete. I als Throughout the time that my vehicle was in the shop the dealership kept me updated on repair progress and called me when repairs were complete. I also received a free loaner vehicle for part of the time which assisted me greatly. More

Great service was given and will return when next service is required. Hope to have same great result. Also enjoyed the drop off and pickup service from home. was given and will return when next service is required. Hope to have same great result. Also enjoyed the drop off and pickup service from home. More

Recall item, all went great. Great quick service, after a long wait for parts to come in. This was an airbag issue, and Ford did provide a free loaner while waiting. Great quick service, after a long wait for parts to come in. This was an airbag issue, and Ford did provide a free loaner while waiting. More

met expectations they always do their best to help. Try to get me in and out as fast as possible. always friendly. go over process so there are no surpises. they always do their best to help. Try to get me in and out as fast as possible. always friendly. go over process so there are no surpises. More

Ford Escape Hatch, Interior Molding/Handle Loose Interior plastic molding on interior of hatch door in my Ford Escape became very loose, even pulling away from the door when trying to use handle to c Interior plastic molding on interior of hatch door in my Ford Escape became very loose, even pulling away from the door when trying to use handle to close hatch. It started to become very difficult to use the hatch at all, since the handle is part of the molding that was pulling away from the door. I took the car in to see if they needed to order parts, etc., expecting to have to make an appointment to come back at a later date. Scott checked it and said they'd be able to take care of it for me that same morning. I was very appreciative of the quick, efficient and courteous service! More

Earlier than expected I brought my car in for an oil change and tire rotation. The sales rep. said I had a recall that needed to be taken care of as well. He assured me it I brought my car in for an oil change and tire rotation. The sales rep. said I had a recall that needed to be taken care of as well. He assured me it would be done later in the afternoon. They gave me a ride home but my car was done in 3 hours which was fantastic. Thank you for the early and well done job ! More

complete customer focused Very helpful of customer needs Usually quick service fixes If long in repair times loaner vehicle available Competitive pricing on repairs and part Very helpful of customer needs Usually quick service fixes If long in repair times loaner vehicle available Competitive pricing on repairs and parts and service Best service personnel More

Great service. I have not had a problem being courteously waited on. They have a very nice and comfortable waiting room. So far the longest I have waited is maybe I have not had a problem being courteously waited on. They have a very nice and comfortable waiting room. So far the longest I have waited is maybe an hour and a half. Will be back for my next service. More

Very good Came in for squeeky brakes that were previously replaced here. Brakes fixed, truck washed all at no charge. Have bought numerous vehicles here over t Came in for squeeky brakes that were previously replaced here. Brakes fixed, truck washed all at no charge. Have bought numerous vehicles here over the years. Sales is even better. More

Great Service Everyone at Joe Rizza is friendly, knowledgeable and very helpful. My car was finished in a timely manner and everything was explained to me. Some con Everyone at Joe Rizza is friendly, knowledgeable and very helpful. My car was finished in a timely manner and everything was explained to me. Some concerns were discussed. More