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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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October 09, 2018

Problem not fixed I am in the midst of trying to get my satellite radio to work.and am not getting much help for my rep. The salesman has been trying to help me howeve More

by azmuda2
Customer Service
Recommend Dealer
No
Employees Worked With
Al Mirkiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

Joe Rizza Ford Lincoln responded

Our team has received this review and it’s been acknowledged.

October 08, 2018

Ford recall The service was completed quickly and on time. The service counselor I had did a great job,she knew all about the 2015 Ford Fusion recall and got me More

by BTHOMSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Oct 10, 2018 -

Joe Rizza Ford Lincoln responded

We cannot thank you enough for this glowing review of our service center, BTHOMSON! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Rawan Altaher - raltaher@rizzacars.com

October 08, 2018

Oil change transmission problem Brought my 2016 focus in for oil change had some concerns about the transmission scheduled an appt for a few days later. Repairs were made got the car More

by JVG315
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Oct 10, 2018 -

Joe Rizza Ford Lincoln responded

JVG315, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Rawan Altaher - raltaher@rizzacars.com

October 08, 2018

I had excellent service from Ike and Bobby in the service de I purchased my car at Joe Rizza Ford they were staff was friendly my salesman I get the time was wonderful. I had an accident so I took my car back Ik More

by Mercier4127
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Driggers, Ike Mohammed
Oct 10, 2018 -

Joe Rizza Ford Lincoln responded

Hi Mercier4127 and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Ike and Bobby are great assets and we're thankful to have him on our team. We appreciate your business! Sincerely, Rawan Altaher - raltaher@rizzacars.com

October 08, 2018

Car wash I was in for a recall. I also needed rear brakes. Both jobs were done as promised. I was promised a car wash, wax and vacuum for my last service app More

by JOROWE135
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rawan Altaher
Nov 28, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for reaching out to us, your concerns are taken very seriously. We know our customers’ time is valuable and we’ll take this as an area where we can improve moving forward. Best, Rawan Altaher - raltaher@rizzacars.com

October 06, 2018

Nice experience, dependable service I chose Orland Park Rizza because of location. I had already 2 recalls on my car & oil changes. All pleasant, professional experience & Accommodating. More

by Ford owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Kutsche
Oct 10, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for the excellent review! It is great to know that we were able to provide you with a pleasant and professional experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Rawan Altaher - raltaher@rizzacars.com

October 06, 2018

Efficient, professional Thought I was gonna get charged for a oil change and tire rotation. Had to wait as a walk in.No charge!.Very nice and friendly. More

by james.wojciechowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Kutsche
Oct 10, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for sharing your feedback, James! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing friendly and efficient service. Sincerely, Rawan Altaher - raltaher@rizzacars.com

October 05, 2018

Great service Fast, friendly service received by everyone I dealt with from the service rep to the cashier. Even the valet who retrieved my car was very personable. More

by Mustang 2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cashier, valet, Eduardo Rodriguez
Oct 10, 2018 -

Joe Rizza Ford Lincoln responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you and that the service was fast and friendly. I will pass your feedback along to the team! Sincerely, Rawan Altaher - raltaher@rizzacars.com

October 05, 2018

Service I work with Ike Muhammad he always know our name and take great respect when it’s just my wife she alway said he is curtious and informative. More

by k.wiltgen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruno Bon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Vertucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ike Mohammed
Oct 10, 2018 -

Joe Rizza Ford Lincoln responded

Thanks for the great feedback! We're very happy that Ike is there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Rawan Altaher - raltaher@rizzacars.com

October 05, 2018

The Eorks Lauren... got me in and out in s timely fashion!!! I will continue getting my truck done with Rizza. I will need tires and I will get them from Rizza. More

by MARTYKELLY78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Oct 10, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for this great review! Lauren is truly an exceptional employee and we appreciate her for getting you in and out in a timely manner. Sincerely, Rawan Altaher - raltaher@rizzacars.com

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