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Joe Rizza Ford Lincoln

Orland Park, IL

4.3
2,879 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page. Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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8100 W 159th St

Orland Park, IL

60462

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Showing 2,879 reviews

September 02, 2018

Efficient, professional The service department is great.Service rep courteous,professional,knowledgeable.I'm disappointed in the product.My daughters Fusion has paint bubblin More

by james.wojciechowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruno Bon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Kutsche
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for the great feedback, James! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Best, Rawan Altaher - raltaher@rizzacars.com

September 02, 2018

Friendly Staff As soon as i walked in to the dealership, I was approached by a very friendly sales rep, Who sat me down and went over what i was looking for, And tha More

by JDOYLE1039
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Kassanitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dimitri Bowie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Rawan Altaher - raltaher@rizzacars.com

September 02, 2018

Service Had a great experience. Joe Rizza Ford is my go to for service. I always have a good experience going here. Thank you so much. More

by CHERJOHNSON23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Best, Rawan Altaher - raltaher@rizzacars.com

September 01, 2018

Ford lost power on highway My Ford Fusion lost power on the highway and would not stay at highway speed. They discovered this condition was covered by Ford and the solution was More

by EWO10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 01, 2018

Good experience Friendly people everyone wants to help you if you have a problem, also cost effective to have it done right the first time thank you More

by TEDRISTICH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Gio
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best regards, Rawan Altaher - raltaher@rizzacars.com

September 01, 2018

Satisfaction! I was approached almost immediately, when I pulled into the service area, by a rep. asking me how they could be of help. I needed repair service and More

by MADRE429
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Driggers
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best regards, Rawan Altaher - raltaher@rizzacars.com

September 01, 2018

Simple, easy and did what needed to be done! The service representative was very helpful and kept me updated throughout the process! He gave me options on a item that will need repaired, but not More

by MHODGERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 01, 2018

very satisfied with service The service writer, Ike Muhammad help me with the problem that I had with my vehicle and explained to me what the problem was and what had to be done. More

by MIDUSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Lillie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Kralik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruno Bon
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Kraft
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miles Misek, Vince Ventrella, Ike Mohammed
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Best, Rawan Altaher - raltaher@rizzacars.com

September 01, 2018

I love my new car end the personal was great Excellent people end services and of course a will recommend this dealership because the people are very friendly and helpful I will definitely return More

by OMNIVIDA2009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Silvia
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

We cannot thank you enough for your wonderful review of our dealership and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Rawan Altaher - raltaher@rizzacars.com

August 31, 2018

Unhappy with the poor service I brought my lincoln in for service on the computer I had it in for 2 weeks I got the car back and nothing was fixed I had reached out to the general More

by BUGMAN6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cole
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for reaching out to us, your concerns are taken very seriously. We know our customers’ time is valuable and we’ll take this as an area where we can improve moving forward. Sincerely, Rawan Altaher - raltaher@rizzacars.com

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