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Joe Rizza Ford Lincoln

Orland Park, IL

4.4
2,884 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page. Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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8100 W 159th St

Orland Park, IL

60462

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Showing 2,884 reviews

September 07, 2018

Schedule Oil Change The Driver that drop off my loaner vehicle was very professional, kind and neat. I enjoy the 2018 MKZ Lincoln and truly considering about upgrade. More

by DEBS6050
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 07, 2018

The greatest Very knowledgeable, every time I bring this car in nothin is unintentionally they keep everything on the up and up! Keep up the good work. More

by griffin3757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Best regards, Rawan Altaher - raltaher@rizzacars.com

September 06, 2018

Did not wash and had to wait too long at pickup. Did not wash and had to wait to long at pickup. This has been an ongoing problem-- being told the truck is ready but then having to wait too long for More

by bobreiter1949
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Sciaky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 06, 2018

Great Service - Disappointed in final outcome with Cashier! Great Customer service and execution but when went to pick-up car and pay, the cost was more then initially told with no reason, cashier was short wit More

by TAZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 06, 2018

Excellent Service Received excellent service today. I love how they continue on with providing excellent service other than a purchasing a new vehicle.. will continue More

by TACAILAHINTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Best regards, Rawan Altaher - raltaher@rizzacars.com

September 06, 2018

Service Manager My overall experience have not been so great. The service manager Mr. David Claster is not personable, he’s very hard to get in touch with, never retu More

by TRACEYSLAUGHTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed, Eduardo Rodriguez
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 06, 2018

Fantastic They did a great job. They were very helpful and made my buying experience a pleasant one. I would recommend them to everyone. A friendly and efficien More

by INSPIRED0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Gio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 05, 2018

Great Experience I always get the very best service on every visit. The staff is friendly and the place is always very clean . Dave Claster is a wonderful manager. More

by JJVV4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Rawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Kralik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kassanitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruno Bon
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Kraft
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Driggers, Lauren Kutsche
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Best, Rawan Altaher - raltaher@rizzacars.com

September 05, 2018

As always a good experience, Everything went good . After much research I bought a Lincoln for my wife last year. Because of my satisfaction with that purchas, I saved time and we More

by Ilotlcmn29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Gio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Rawan Altaher - raltaher@rizzacars.com

September 05, 2018

Service above and beyond Service writer Eduardo Rodriguez was a pleasure to work with. I came in for service that was under warranty. He called and got an extra issue resolved More

by ewk112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Rawan Altaher - raltaher@rizzacars.com

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