Joe Rizza Ford Lincoln

Second chance is a charm I brought my fusion in for transmission jerking issue. After three days they found no problems. I asked to have a transmission recall repaired while t I brought my fusion in for transmission jerking issue. After three days they found no problems. I asked to have a transmission recall repaired while they had my car. The tech told me “ No we don’t know what we are gonna do with that yet. I showed him my letter from Ford instructing me to schedule a repair with my local dealer. He again said he would not schedule the repair. Fast forward two weeks , I’m stranded at a gas station because my transmission is stuck in reverse and won’t shift forward or back. Four hours later I tow the car to Rizza. The new tech explains that it’s a one hour easy job and parts are in stock. One day rental and fusion is fixed. Great recovery from the lack of desire to honor a recall. Why does it take two appointments to fix one issue. Why do I get to lose 6 hours of my life because it wasn’t convenient for the first tech to repair. I’m discouraged to say the least. More

Outstanding service as usual. Outstanding customer service experience. Thanks again for showing me why purchasing from Rizza in Orland is a great decision I will continue to sha Outstanding customer service experience. Thanks again for showing me why purchasing from Rizza in Orland is a great decision I will continue to share my experiences with everyone interested in a vehicle purchase. More

Fast service and effeicent The entire staff was quick and friendly, the work was done right by the service department, very clean and organized dealership, Thank you again Bruno The entire staff was quick and friendly, the work was done right by the service department, very clean and organized dealership, Thank you again Bruno for everything More

Not happy w Rizza service. Las vegas ford was prompt very professional. Everytime I come from Rizza eg. Passenger seat was wet cuz they rinsed car w window down. 2nd time for se Las vegas ford was prompt very professional. Everytime I come from Rizza eg. Passenger seat was wet cuz they rinsed car w window down. 2nd time for service ( brake job done 2x) in july 2018 grease was on driver door inside /out. Sensor light still on for tires. I am told now we need tires. More

New lease Gino was very helpful in finding me a new Ford Escape to lease. He even helped make surey kid’s car seats fit properly. Thanks guys Gino was very helpful in finding me a new Ford Escape to lease. He even helped make surey kid’s car seats fit properly. Thanks guys More

Greeted with a smile I was informed of wait time - coffee available. Car washed afterwards. Everyone friendly.Nice bathroom. Employees asked if I was taken care of while w I was informed of wait time - coffee available. Car washed afterwards. Everyone friendly.Nice bathroom. Employees asked if I was taken care of while waiting. More

Excellent My service writer is the best you have laruan always on time always in clean condition and take care as if it was there own!!!! My service writer is the best you have laruan always on time always in clean condition and take care as if it was there own!!!! More

MKC Service Super Friendly people. Always making sure that you're satisfied. Awesome Dealership. Excellent Staff. Compliments to Joe Rizza. He is known fo Super Friendly people. Always making sure that you're satisfied. Awesome Dealership. Excellent Staff. Compliments to Joe Rizza. He is known for operating a top notch dealership More

Got it done Went here to buy a car I found online. Looked at it, price was right, they fixed the flat tire for me. Ended up making the purchase and everything wen Went here to buy a car I found online. Looked at it, price was right, they fixed the flat tire for me. Ended up making the purchase and everything went smoothly, car runs great so far (3 weeks out). Only reason I didn’t give a full 5 stars is because I tried calling to get help and got transferred a hundred times and didn’t get my questions answered. Other than that they were decently solid. Steve’s a funny dude, Semper Fi. More

Top Notch service Excellent customer service! Alphonso was so polite and friendly. He kept me informed on the process of the Lincoln pick up and delivery. I was kep Excellent customer service! Alphonso was so polite and friendly. He kept me informed on the process of the Lincoln pick up and delivery. I was kept informed via text on the status of my vehicle. LOVE Rizza Lincoln! More