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Joe Rizza Ford Lincoln

Orland Park, IL

4.3
2,880 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page. Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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8100 W 159th St

Orland Park, IL

60462

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Showing 2,880 reviews

March 29, 2021

The service was average, and the price for the "Lincoln" oil change and maintenance had increased from $65 to $99, outrageous! I will find another dealership to use. I was also not pleased that I would ha More

by cathieslife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Mackey
Mar 30, 2021 -

Joe Rizza Ford Lincoln responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 29, 2021

took hours to buy a truck should, total xxxxxxxx!!!!I took hours to buy a truck should, total xxxxxxxx!!!! I just wanted to buy new truck no issues, he did paperwork on the wrong truck More

by KEVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Vertucci
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Joe Rizza Ford Lincoln responded

That is not the kind of experience we seek to provide, Kevin . Please call us when you can so we can address this together. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 27, 2021

Rizza Ford has really provide A++++ Service!!Each time I Rizza Ford has really provide A++++ Service!! Each time I have had my car in, whether it be an oil change or something more, I have received GREAT se More

by CINBAD115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Mar 31, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Tom does for Joe Rizza Ford of Orland Park and our customers. Hope to see you again soon! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 27, 2021

I have brought my Explorer here since I moved to Orland Park about 3 years ago. I have always had excellent professional service with quick response times. Thomas was especially helpful when I had question More

by eresedean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Mar 31, 2021 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 27, 2021

I love this dealership. I took my truck in for a recall and they offered me a Uber to get me home while they fixed my vehicle. The communication between the customer and the dealership can't be compared to More

by BOBBY L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Driggers, Ike Mohammed, Eduardo Rodriguez, Eric Montanez, Tom Mackey
Mar 31, 2021 -

Joe Rizza Ford Lincoln responded

We appreciate your kind words, Bobby. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 26, 2021

Everything went great, like always. I always trust the people here who are so friendly. Never had an issue and I’ve been coming here for 8 years More

by MO61880
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Montanez
Mar 31, 2021 -

Joe Rizza Ford Lincoln responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 26, 2021

Very good service. Quick, reliable, and friendly employees. Everything I needed to have completed was completed in a timely manner. Definitely will use them again. More

by ROCHETRAIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Mar 31, 2021 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 26, 2021

I’ve been coming to Rizza Ford for years since about 2016 . I have no complaints about you. I’ve always bought my cars to you whenever anything went wrong with my car’s or for just a check up!!! I again have More

by SEXYBNDAHSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Kassanitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ike Mohammed, Eric Montanez, Tom Mackey
Mar 31, 2021 -

Joe Rizza Ford Lincoln responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 25, 2021

Service has been deteriorated since previous visits. Oil change was not done fully. Wait time is getting longer. Service also got more expensive during last year. More

by PRCBONE
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eduardo Rodriguez
Mar 25, 2021 -

Joe Rizza Ford Lincoln responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 25, 2021

I have been working withRizza for over 30 years. I love ur service department, it’s the number 1 reason keep buying from your dealership. David the service manager is a customer service dream. More

by W.MAVROS17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruno Bon
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim is the one who I worked with purchasing my new vehicle
Mar 30, 2021 -

Joe Rizza Ford Lincoln responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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