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Joe Rizza Ford Lincoln
Orland Park, IL
2,879 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page.
Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 2,879 reviews
March 08, 2019
Recall appointment for passenger airbag My appointment was scheduled quickly and the whole process was painless. The car was ready at the time promised and it was even washed when I got it b My appointment was scheduled quickly and the whole process was painless. The car was ready at the time promised and it was even washed when I got it back. More
by H20skier
Verified CustomerEmployees Worked With
Lauren Kutsche
March 08, 2019
Fixed unique problem. It was unfortunate that I had to replace a part that isn't the usual type of service. But after assessing the problem they fit me in the same day to f It was unfortunate that I had to replace a part that isn't the usual type of service. But after assessing the problem they fit me in the same day to fix it. I really needed that and appreciated the effort. More
by LJMARCIN
Employees Worked With
March 08, 2019
Sliver Spruce F150 I am a first time buyer of a F-150 Lariat truck and after talking to a number of local Ford Dealerships I found Joe Rizza Ford of Orland Park to be fr I am a first time buyer of a F-150 Lariat truck and after talking to a number of local Ford Dealerships I found Joe Rizza Ford of Orland Park to be friendliest going the extra mile to satisfy any concerns of being a first time truck buyer providing me with the best possible customer experience. More
by MJs
March 07, 2019
Phone not staying connected to Bluetooth screen freezes I purchased in August 8, 2018 Lincoln MKZ. About three weeks later I began to have a problem with the Bluetooth in my Apple iPhone staying connected. I purchased in August 8, 2018 Lincoln MKZ. About three weeks later I began to have a problem with the Bluetooth in my Apple iPhone staying connected. Also had a problem with the screen freezing making it impossible to use the Apple CarPlay also. Had it in the shop numerous times for well over 40 days they replaced a couple parts the issue continue to happen they then told me to strip my whole phone down which I did at the Apple store didn’t solve the problem. About 10 days ago they told me that my Apple eight iPhone was not compatible to the Bluetooth in the car. I think they should’ve known that before they replace parts and when the tech person hooked me up when I first purchased the car somebody should’ve known it. Very unhappy I have a car that six months old that I paid A lot of money for that does not work correctly. More
by Cpd8331
Employees Worked With
Lauren Kutsche, Eduardo Rodriguez
March 06, 2019
Excellent service! I received attentive personal service from service advisor Scott and other staff at Joe Rizza Lincoln. Work was done quickly and well. I highly recomm I received attentive personal service from service advisor Scott and other staff at Joe Rizza Lincoln. Work was done quickly and well. I highly recommend the Joe Rizza Lincoln service department. More
by Dpb794
March 05, 2019
Oil Change On 3/5/2019, I had scheduled a oil change with your service department. I purchased my car from this dealership, and continued to get my car serviced On 3/5/2019, I had scheduled a oil change with your service department. I purchased my car from this dealership, and continued to get my car serviced here because of that experience. However, this service appointment was less than pleasant. I arrived before the appointment time due to the fact this was the first time taking the car in myself. Unsure of the expectations and routine, I entered the garage and explained to the cashier that I had an exisiting appointment. Her response was “And”. Then I proceeded to ask what to do next, in which she responded with little to no eye contact. My car was then checked in at 3:13. It then took about 2 hours to get my car back at 5:07. If this is the average time of an oil change, then I am not sure this is place I can continue to service my vehicle. The service client manager responded to my messages promptly and seemed to be doing the best he could, the timing was just too long. More
by Rcal44
Employees Worked With
Eric Montanez
March 05, 2019
Great experience! Very easy process. Immediate attention. Polite and professional. Everyone we dealt with were friendly and accommodating. No pressure. Very easy to do Very easy process. Immediate attention. Polite and professional. Everyone we dealt with were friendly and accommodating. No pressure. Very easy to do business with. Highly enjoyable experience. More
by JANEY.GAUDIO
March 05, 2019
Cmax heat pump repair Eduardo and Cheryl were very professional in helping me get my wife’s car back up and running as soon as possible it was a complicated repair and they Eduardo and Cheryl were very professional in helping me get my wife’s car back up and running as soon as possible it was a complicated repair and they diagnosed it quickly. And they gave me frequent updates. I would definitely recommend them to anyone in the Chicagoland area. More
by vincenikkipesch
Employees Worked With
Eduardo Rodriguez
March 05, 2019
Standard Maintenace Not only did the team complete the standard maintenace, they addressed any questions I had. Due to an unplanned issue, I was allowed to reschedule fo Not only did the team complete the standard maintenace, they addressed any questions I had. Due to an unplanned issue, I was allowed to reschedule follow-up based on my schedule and availability. Great customer service and attention to customer questions and concerns. More
by RLJ
Employees Worked With
Lauren Kutsche
March 05, 2019
GREAT DEALERSHIP & HONEST SALESMEN FIORI SOLD ME A BRAND NEW FORD EDGE WHICH I ABSOLUTELY LOVE. WE TEST DROVE A FEW OTHERS AND FIORI WAS KIND AND PATIENT IN THIS PROCESS. HE WAS NOT PUS FIORI SOLD ME A BRAND NEW FORD EDGE WHICH I ABSOLUTELY LOVE. WE TEST DROVE A FEW OTHERS AND FIORI WAS KIND AND PATIENT IN THIS PROCESS. HE WAS NOT PUSHY AND HELPED ME GET INTO THE BEST OPTION THAT WORKED FOR ME. I WILL DEFINITELY RECOMMEND HIM TO MY FAMILY AND FRIENDS. WILL BE GOING BACK WITH MY FATHER TO SEE FIORI !! THANKS AGAIN FIORI! BEST SALESMAN I EVER ENCOUNTERED More
by Sandg618
Employees Worked With
Fiori Maritato
