Joe Rizza Ford Lincoln

A wonderful experience Queen for the day was how I would best describe my experience! Everyone that touched my deal treated me with the utmost care and commitment Queen for the day was how I would best describe my experience! Everyone that touched my deal treated me with the utmost care and commitment More

Getting better First several service appointments were not the best experience but the last few have been better. Still room for improvement. Oil changes shouldn’t t First several service appointments were not the best experience but the last few have been better. Still room for improvement. Oil changes shouldn’t take 90+ minutes. More

disappointed this time previous service at rizza very satisfactory; this time not so much; in service for 55k oil change and whatever goes with it; assume this was done with previous service at rizza very satisfactory; this time not so much; in service for 55k oil change and whatever goes with it; assume this was done without problem; two additional issues to be addressed: (1) front park assist monitor is dysfunctional: will signal alert with no vehicle/obstruction infront of truck, when vehicle is in reverse, frequently, not constantly; if turned off in "settings", will not stay off; was told at vehicle return that service tech could not duplicate the fault so nothing was done; (2) during the most extreme cold day of recent winter, after stop in coffee drive-thru, driver's window would not close; went to rizza, waited 2hrs and was told "frozen" and once thawed, was ok, nothing replaced. repeat occurrence shortly after, temperature 10-15 ABOVE 0. again, was told tech could not duplicate fault so nothing done. should this problem occur in rainy conditions or in the wrong neighborhood , serious consequences possible. vehicle was at dealership all day. when I expressed disappointment to service rep when vehicle picked up, was told I could leave the vehicle for another day. again, not a good option, not a good result. More

Horrible service 8 hours to let me know they needed to keep It took 8 hours to let me know that they need to keep my vehicle overnight to get a door fix, I will never bring my vehicle to this place anymore. It took 8 hours to let me know that they need to keep my vehicle overnight to get a door fix, I will never bring my vehicle to this place anymore. More

Lazy in sales Zero follow up in selling me a truck .. very disappointing .. if I was the owner I would be talking to my team about if they want to move inventory Zero follow up in selling me a truck .. very disappointing .. if I was the owner I would be talking to my team about if they want to move inventory More

Great Personal Service I would like to thank Brian Plachy for his personal service. I dropped my 2013 MKZ off for and oil change and full inspection. Brain called me back I would like to thank Brian Plachy for his personal service. I dropped my 2013 MKZ off for and oil change and full inspection. Brain called me back to inform me that I also need air filters a rear brakes. This was taken care of on the same day. Fast service at a reasonable price. More

Very satisfied with the services Excellent great experience everyone was attentive and knowledgeable specially José Munoz very satisfied From the time that we were looking at the ve Excellent great experience everyone was attentive and knowledgeable specially José Munoz very satisfied From the time that we were looking at the vehicle to the time we left everybody was great. They were never pushing and they were very informative. Thank you all like I said before specially José Munoz More

Stress free They were on time with there estimating the time of repairs we were very happy With the information we were given on how to bring the vehicle in and t They were on time with there estimating the time of repairs we were very happy With the information we were given on how to bring the vehicle in and the towing service. More

2019 Lincoln Nautilus, factory order I was shopping for a new Escape for my son and ended up factory ordering a new Nautilus for myself. I cant thank Miles Misek and Gary Precin enough f I was shopping for a new Escape for my son and ended up factory ordering a new Nautilus for myself. I cant thank Miles Misek and Gary Precin enough for the great price that I was able to negotiate on the new car and of course John Runia for the help with the negotiation of my trade, the paperwork involved with the factory order not to mention the many times that I called him or e mailed him with questions. John also prepared all the delivery paperwork in order to make the closing quick and easy. It was a pleasure dealing with this team of knowledgeable professionals. This dealership is a great place to do business, I have bought cars from the Rizza Ford/Lincoln group before and will again in the future. More

Works well Availibility of appointments and prompt completion are key to the success of the service department. I have had good results using the service departm Availibility of appointments and prompt completion are key to the success of the service department. I have had good results using the service department at Rizza More