Joe Rizza Ford Lincoln

Scott did a great job for me Scott was great in handling all the work I needed done Kept me updated and then offered me a car for the night that helped me a lot Scott was great in handling all the work I needed done Kept me updated and then offered me a car for the night that helped me a lot More

Bad shocks and bad rear hub bearings The service departmenttclaims their technician did not note that the used car they had for sale needed rear shocks and had bad rear hub bearings on th The service departmenttclaims their technician did not note that the used car they had for sale needed rear shocks and had bad rear hub bearings on the rear axle despite having put new tires on the vehicle before placing the car for sale. The used car manager Bruno Bon would not return my calls to calls to address the issue. Very disappointed. More

Water leak We have to see in time if what the service department at Ford did to our 2014 escape to see if it works properly, and fixed the skylight roof leak un We have to see in time if what the service department at Ford did to our 2014 escape to see if it works properly, and fixed the skylight roof leak under warranty, but service there was great and they came and picked me up since I didn’t have a ride to get the car. More

Steering column intermediate shaft replaced This was the first time I have visited your service area. Nowhere on your website did it state you needed an appointment. Since I did not have an a This was the first time I have visited your service area. Nowhere on your website did it state you needed an appointment. Since I did not have an appointment I was told I needed to wait my turn. 8 1/2 hours later I asked the service writer what the status of my car was and he told me parts needed to be ordered and it would be 4 to 5 working days until the car was repaired. He quickly arrange for a rental car and I was on my way after that long wait. The car was repaired satisfactorily in 2 1/2 working days. My only objection was the long wait and not realizing that I needed to make an appointment. More

Friendly and accommodating Problems with vehicle were repaired in a timely manner. Also was given updates on the service. Courtesy vehicle was very important during this time m Problems with vehicle were repaired in a timely manner. Also was given updates on the service. Courtesy vehicle was very important during this time my vehicle was in service More

Great dealership Great service Couldn’t be more pleased with the service from Joe Rizza of orland park. Customer service was great and very helpful. Even the car wash was on point! Couldn’t be more pleased with the service from Joe Rizza of orland park. Customer service was great and very helpful. Even the car wash was on point! Felt like it was detailed. More

Amazing We received amazing costumer service! Felt no pressure and was a delight to work with all the staff!!! Everyone was kind and so amazing! Definitely re We received amazing costumer service! Felt no pressure and was a delight to work with all the staff!!! Everyone was kind and so amazing! Definitely recommend! More

Great! Clifford did a great job. Very pleased with his service from start to finish. I will recommend Rizza to friends and family in the market to but Clifford did a great job. Very pleased with his service from start to finish. I will recommend Rizza to friends and family in the market to but More

Impeccable Customer Service I actually completed two transactions in a single visit. I returned my leased vehicle, purchased a new one and the process was seamless. From the time I actually completed two transactions in a single visit. I returned my leased vehicle, purchased a new one and the process was seamless. From the time I entered the dealership, I was given one on one service including answering all of my countless questions, making sure I was comfortable, taking care of closing of my lease while finding the exact vehicle I was seeking to purchase. The entire team was patient, knowledgeable and respectful of my time. More

New Car Purchase Our Salesman Luke Clarizon was absolutely fantastic. We had no pressure and he made purchasing our new car Lincoln Navigator a great experience. He Our Salesman Luke Clarizon was absolutely fantastic. We had no pressure and he made purchasing our new car Lincoln Navigator a great experience. He thoroughly explained all our options and made us feel so comfortable purchasing. I would highly recommend this dealership and this salesman to anyone wishing to purchase a new Lincoln. Everyone we worked with at Rizza was top notch. We had extra things added to the vehicle (paint and interior protectants) and Luke stayed on top of everything and kept us well informed as to when it would be ready. Actually it was ready earlier than expected which was great. When we took possession of the car Luke took a great deal of time with us to be sure we were comfortable with using all the new features as well as helping us set up a lot of them. There was a small part missing from our vehicle, which Luke ordered right away and is going way above and beyond by delivering it to us at our home. You cannot get any better than that! Also, after purchase the follow-up from Luke and our concierge has been super. They have touched base with us at least 3-4 times asking how the car has been for us and if there is anything we need help in figuring out how to work since this new Navigator has so many features. I feel that even months down the road Luke's customer service will still be the same. I would certainly rate this salesman and dealership a lot more than 5 stars! More