Joe Rizza Ford Lincoln

Very quickly found car what I want.it was very impressed ! I am really appreciate your hard work! Specially ISAIAS! All the salesman was very greeting and kind. Good team work!!!! I am looking forward g ! I am really appreciate your hard work! Specially ISAIAS! All the salesman was very greeting and kind. Good team work!!!! I am looking forward good after service if I need to. I definitely recommend your busyness! Thank you again!!!! More

Great service. Car was completed on time and communication was great. Thanks for the great service. Early drop off was available and was very convenient communication was great. Thanks for the great service. Early drop off was available and was very convenient More

The best experience ever- was so efficient and easy. Everyone was extremely kind and went out of their way to help. Nice team effort among everyone. Everyone was extremely kind and went out of their way to help. Nice team effort among everyone. More

Even though the car I wanted was difficult to find they found it in a day and had it in my hands in 2 days. They were able to find the price per month that I was looking for in finance so I am very happy. found it in a day and had it in my hands in 2 days. They were able to find the price per month that I was looking for in finance so I am very happy. More

I would give 0 star if I could. I bought a car from this dealer in Dec 2020. I really regretted buying a car from them. They didn't care you as a customer but your money. I felt I was ignored when I walked dealer in Dec 2020. I really regretted buying a car from them. They didn't care you as a customer but your money. I felt I was ignored when I walked into the door, no greeting, nobody cared about me. After looking at the car twice, I bought the car, but felt bad right after paying. I should've tested drive for a second time, then I wouldn't buy it for sure. I drove back home after payment and the salesman (Temo Velazquez) drove the car to my address later. I signed all paperwork in the car without lights on, I didn't pay too much attention to my name on paperwork that they spelt incorrectly (Lessons learnt). I noticed the misspelling of my name on title transfer and registration applications (But my name was correct on the initial payment document, so the finance messed it up) right after Temo left and called him to correct my name for title and registration. He said he would let the finance manager know and correct it. I drove back for powertrain inspection as I heard some noise, during which I asked for a copy of transaction. I noticed my name was still misspelt on it, but the finance manager (Bob Burke I believe) said he corrected in the system. The noise was from the tires and gone after I changed four tires. Now I cross my fingers not to have any problems on the car. I called them after two weeks, one month, and two months asking why I haven't received my title, the finance manager said it would take 90 days due to the Covid, Ok, let's wait for 3 months. I felt my name was not corrected, so I called the Secretary of State around 3 months, they said my name was misspelt. GOOD JOB, BOB BURKE and ROOSEVELT STURKEY, you guys were so INCOMPETENT in your position that you couldn't do one thing right!!!!!!!!!!! Or maybe you didn't care your customers at all but their money or you intentionally wanted to give me more troubles. Eventually, I received my title in my mail box with wrong name. I called Temo and Roosevelt Sturkey and left voice messages many times, Temo said he told the finance manager to correct it, so he kicked the fault to the finance. Well, Roosevelt and Bob never returned my calls to solve the issue. Now I filed a correction application and paid $53, because I believe I could save more energy to do my important things rather than beg them correct it to save 50 bucks like a beggar. I am seriously telling you all not thinking about buying a car from them. I've rarely given such low star review (read my google reviews). BE AWARE of this dealer!!!!!!!!!!!!!!!!! Avoid them like plague!!!!!!!!!! More

Their customer service was absolutely amazing very helpful in finding a vehicle to fit family needs & all transitions were smooth & quick. Highly recommend them. Definitely will be a returning custome helpful in finding a vehicle to fit family needs & all transitions were smooth & quick. Highly recommend them. Definitely will be a returning customer for future services. More

Thank you Raul and John for helping me find the perfect car at the right price and making it a breeze! It was a pleasure doing business with you! car at the right price and making it a breeze! It was a pleasure doing business with you! More

Eric in the service department is wonderful. I will always go through him first. If he is unavailable, I always get treated with care and respect. always go through him first. If he is unavailable, I always get treated with care and respect. More

UPDATE: After making this review Ford reached out to me directly to assure I had a loaner vehicle. I have had one the entire time and they are still working to resolve the issue. Tom is my new associate an directly to assure I had a loaner vehicle. I have had one the entire time and they are still working to resolve the issue. Tom is my new associate and has been very informative throughout the entire process. I’ll probably never get a Ford again after my experience I’ve had with them. I have been back and fourth to the dealership for the past couple of months for the same issue and nothing has came of it. I have routinely gotten all recommended service yet my check engine light comes on every other month. I took it it in late December to get fixed just to bring it back early March for them to tell me that the same issue was wrong due to a faulty part. To make matters worse, when I brought it back in March, they kept my car for 3 days and never offered to accommodate me for being without a vehicle the entire service period. After this encounter, I also failed to receive the customer service survey I routinely get after each service visit as well. Lastly, here it is April and my check engine light is back on now I’m having to take it back for service. The back and fourth and having to go to the dealership has me completely turned off from the brand as a whole! More

Not much room to negotiate. Had to divulge that my wife Not much room to negotiate. Had to divulge that my wife was a nurse and myself a veteran, to get only 1k off sticker price. Not much room to negotiate. Had to divulge that my wife was a nurse and myself a veteran, to get only 1k off sticker price. More