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Joe Rizza Ford Lincoln

Orland Park, IL

4.3
2,879 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page. Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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8100 W 159th St

Orland Park, IL

60462

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Showing 2,879 reviews

July 21, 2021

Salesman was very informative and friendly. Showroom was very clean. Layla did an awesome job explaining the car to me. Scheduling for service was easy and wait time not too long More

by TOWN708
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Clarizio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Maldonado
Jul 22, 2021 -

Joe Rizza Ford Lincoln responded

Thanks for your feedback on your recent visit to Joe Rizza Ford and Lincoln of Orland Park. I'm glad to hear that Layla was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

July 20, 2021

When I walked in I was greeted immediately by Pete Silva and Scott the manager he showed me cars that I asked for and the whole procedure went very well and I purchase the car so thank you very much More

by ANNAMARIEAMATO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Rawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for choosing Joe Rizza Ford and Lincoln of Orland Park, your feedback and rating mean a lot to us. We're glad Scott and Pete were able to help, and we hope to see you again!

July 15, 2021

I purchased a new 2021 Cosair from this dealership and the buying experience was extremely poor. The salesman Temo and finance person Bob Burke were awesome and if it gad not been for those two gentlemen More

by W34PSALM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Precin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bruno Bon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Clarizio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Temo Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Burke, Angel Maldonado
Aug 03, 2021 -

Joe Rizza Ford Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Aug 03, 2021 -

W34PSALM responded

I have called numerous times and received no call back!

July 10, 2021

Best buying and maintenance dealership around. Been customer for over 23 years. Will continue there along with my family as long as the service is at this great level. More

by RONDMENDEL63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lillie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Rawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2021 -

Joe Rizza Ford Lincoln responded

Thank you so much for your excellent review, Ron! We are so glad that we've had the opportunity to work with you over the past couple of decades, and we are thrilled that you continue to enjoy your sales & service experiences with us. We hope you love your new vehicle, and please don't hesitate to reach out if you need anything else!

Jul 11, 2021 -

RONDMENDEL63 responded

Now if I could get my code to open doors. No one gave me the card with the number Lilly was working on finding what it is. He has my phone number

July 09, 2021

Salesman was very nice, I would work with him again. Very happy with the trade in and the vehicle that i have purchased. Thank You More

by RAILLINKER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Kassanitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Salas
Jul 10, 2021 -

Joe Rizza Ford Lincoln responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Joe Rizza Ford and Lincoln of Orland Park!

June 30, 2021

Ok they don’t attack you when you come in the door.They listen to your needs. It was not that all ways.We have been purchasing cars from Joe for many years,and are very satisfied.He runs a tight ship More

by MEYERBOB3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Alexis Salas
Jul 01, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to leave us this great feedback, Bob! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joe Rizza Ford and Lincoln of Orland Park.

June 28, 2021

We were told the vehicle we were purchasing was ready to pick up,we drove 7 1/2 hours to pick up and NOTHING was ready for us. The hummer wasn’t clean, our salesman we were working with wasn’t even at work. More

by MCDAVID14
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Lillie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Gio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Maldonado
Jul 15, 2021 -

Joe Rizza Ford Lincoln responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 27, 2021

My salesman was polite & respectful. He answered all of my questions. More

by MSPOLIT1STGR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Vertucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Joe Rizza Ford Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jim and John met your expectations. Thank you again for choosing Joe Rizza Ford and Lincoln of Orland Park, we look forward to having you as one of our valued customers for many more years to come!

June 26, 2021

I was very impressed with the sales rep's knowledge of the Lincoln carline. More

by ANOLDFOX
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Vargas
Jun 28, 2021 -

Joe Rizza Ford Lincoln responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Jul 01, 2021 -

ANOLDFOX responded

Thank You Sarah

June 26, 2021

George was great, delivered our new Lincoln. He was very patient and thorough explaining the use of the new features. More

by MICHAEL.NOLAN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
George Forbes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Joe Rizza Ford Lincoln responded

Michael, Thank you so much for taking the time to share your feedback with us. George and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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