Joe Machens Capital City Ford

Great people to work with Douglas Keeler, matt Wilde, mike slinkerd and Kevin osborne are great people to work with when it comes to buying a new vehicle. They are very patien Douglas Keeler, matt Wilde, mike slinkerd and Kevin osborne are great people to work with when it comes to buying a new vehicle. They are very patient and figure out the best possible way to make a new vehicle work that you're comfortable with! I highly recommend these guys to anybody who's in the market! fast and easy! More

Fast efficient service Diane took the time to learn what we wanted/needed. She checked specifications and then checked inventory. We narrowed our search to 3-4 possible t Diane took the time to learn what we wanted/needed. She checked specifications and then checked inventory. We narrowed our search to 3-4 possible trucks. We found the perfect truck. Diane then worked with us on pricing, and helped get to an agreeable price. We think she did a great job, and the rest of the Machens team was also great. We had the grand-daughters with us and the little car ride, TV and snacks kept them occupied during the entire process. We were out of there, Truck in hand, in about 4.5 hours. Thanks for being so professional More

Considerate, low pressure, professional See above. Clearly, the price made the difference. This was our fourth purchase from the dealership. As noted above, John and Matt were great to work See above. Clearly, the price made the difference. This was our fourth purchase from the dealership. As noted above, John and Matt were great to work with. More

Great experience We worked with Diana she was great. We would recommend her to anyone. Terry was excellent with pur questions and really did a great job of explaining We worked with Diana she was great. We would recommend her to anyone. Terry was excellent with pur questions and really did a great job of explaining the warranties More

Poor Communication & Customer Service On the way back to the Kansas City area, my company car (2015 Ford Escape) broke down. It was towed to Joe Machens Capitol City Ford at 1 pm on Tuesda On the way back to the Kansas City area, my company car (2015 Ford Escape) broke down. It was towed to Joe Machens Capitol City Ford at 1 pm on Tuesday. I was told they would get the car into the shop asap to determine the issue and they would call me to let me know what was going on. I rented a car & stayed in the area overnight expecting communication as promised. Wednesday, the following day, after several calls and told they hadn’t looked at it yet , Doug M. contacted me just before 5 pm and informed me the shift cable broke and they didn't have the part and it would be Friday before the part would arrive and the car would be ready, I returned to the Kansas City area. At 9:00 am Friday I called and was told by Doug M. that the part had arrived but they still hadn't made contact with LeasePlan for approval to touch the car, 36 hours had passed and they made no attempt to call me. I gave Doug M. an alternative phone # to try. An hour later Doug M. called me back to inform me that they had approval from LeasePlan not only for the repairs but to change the oil and rotate the tires as well. He then informed me that he had misread the paperwork and the part had not arrived, he didn't know when it would arrive; we would just have to wait on Ford. I explained that that was unacceptable and an effort was required to locate the part, Doug M. explained he was doing the best he could and I would just have to wait on Ford. After requesting the part # I explained I lived in the KC area and I would call around to locate the part. One phone call to Blue Springs Ford & I was informed that the part was available at Midway & Thoroughbred Ford here in the KC area. I called Midway and made arrangements with Mike in parts to pick-up the part and drive it to Jeff City. When I called Doug and explained, he said by the time I get there with the part (around 1:30 pm) they wouldn't have enough time to finish the repair because it was a 4 1/2 hour job and they close at 5. I didn't understand if they could have had the disassembly completed while I was in transit, received the part at 1:30 pm they would have had 3.5 hours to reassemble and complete the job. Because of the lack of sense of urgency and poor customer service and follow up previously displayed, I changed plans and had the part overnight delivered (Dan at Midway Ford was exceptional, he text me the tracking info after making the shipping arrangements). Doug M. called me at 6:41 am on Monday to inform me the car was ready. I drove from KC to Jeff and picked up the vehicle, the shift cable worked properly, I popped the hood to verify the oil was changed and was disappointed to find that oil was spilled on the engine cover (I wiped it up) and the washer fluid was not filled up. Doug M. offer to have the fluid filled up, but I had enough and left for home. I was disappointed there was no attempt to apologize for the lack of communication or poor service. I sincerely hope I never have to do business with this dealership again. More

Used Truck Purchase The guys down at Machens are a great team to work with when it comes to buying any type of vehicle. Mike Rogers over in the used car department made t The guys down at Machens are a great team to work with when it comes to buying any type of vehicle. Mike Rogers over in the used car department made the process of buying my truck a breeze. Mike and his guys worked hard to make it quick and painless. I would recommend Mike and his team to anyone. More

quick, painless, friendly Randy Wells great to deal with, got the car down from another dealership and saved us from driving all the way to Columbia. let us check out the car w Randy Wells great to deal with, got the car down from another dealership and saved us from driving all the way to Columbia. let us check out the car without breathing down our neck. More

Great Buying Experience This dealership provided a very comfortable experience for me when I was purchasing a vehicle. I wasn't put through high pressure sales tactics like I This dealership provided a very comfortable experience for me when I was purchasing a vehicle. I wasn't put through high pressure sales tactics like I have experienced at other dealerships, these guys were pretty straight shooters who let me know what the conditions were of the vehicles I was interested in and what they have done with the vehicles since obtaining them. Pretty reasonable financing options available too, again I felt no pressure to choose any one option. If I need another vehicle in the future, 10/10 would visit this dealership again. More

Great Experience Douglas Keeler was the salesman I used . He was Great to work with. Very polite and Helpful in every way. Would recommend him every time Great Person Douglas Keeler was the salesman I used . He was Great to work with. Very polite and Helpful in every way. Would recommend him every time Great Person More

A Great Car Buying Experience We bought a 2017 Ford Explorer with the help of Mike Rogers and Jacob Whetstine. Mike took very good care of us. We told him what we wanted in a vehic We bought a 2017 Ford Explorer with the help of Mike Rogers and Jacob Whetstine. Mike took very good care of us. We told him what we wanted in a vehicle and he found exactly what we were looking for the same day. We hadn't bought a vehicle since 2003 and he made the experience we were dreading, very easy. More