Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Joe Machens Capital City Ford
Jefferson City, MO
7,449 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 7,449 reviews
December 27, 2017
Unnecessary work done with no notification My car was in for routine maintenance-LOF. The bill came to $500 since they replaced transmission fluid $189.95 and flushed cleaner through fuel ind My car was in for routine maintenance-LOF. The bill came to $500 since they replaced transmission fluid $189.95 and flushed cleaner through fuel induction system, cleaned lines and injectors $139.95. No one called to advise me of this extra work or explain why they thought it should be done. My husband worked for the GM factory for a number of years, but I drive a Ford based on the reputation of your service department. I feel this UNNECESSARY work was added in the interest of creating added revenue for your dealership. My appointment was for 7 a.m.; I was first in line to drop off my car. I was told the work would take a couple of hours so I went home to wait. By 3:00, no one had called; I had to cancel my afternoon appointments because I had no transportation. When I called the dealership, I was told the car was ready. The service-writer told me he was sorry; he went to lunch and when he returned he wasn't aware that the car was ready. Don't you have a "system" for that? I am 79 years old and widowed. For things like my automobile maintenance I have to rely on the honesty of your service department--something I've always been able to do, until now. More
by nthompson57
Verified CustomerEmployees Worked With
I don't see any names I recognize.
December 27, 2017
Helpful, friendly, would go back Very easy process. Upfront about pricing/fees and were very accomodating. They had the best deal in the area. They even filled the tank before I drove Very easy process. Upfront about pricing/fees and were very accomodating. They had the best deal in the area. They even filled the tank before I drove off the lot. More
by Vlsthf
Employees Worked With
Randy Wells, Jamie Wilson
December 24, 2017
Excellent team The team worked fast, and efficiently to make the sale go smooth. They are willing to work with you and make the process go good. The team worked fast, and efficiently to make the sale go smooth. They are willing to work with you and make the process go good. More
by 1969Palmer
Employees Worked With
Matt Wilde, Cody Byers
December 24, 2017
I saw on line, I bought in person. Devon sent me an email and worked out a time to see and drive the truck. Everyone we came in contact with was professional and very friendly. It could Devon sent me an email and worked out a time to see and drive the truck. Everyone we came in contact with was professional and very friendly. It could not have gone any better. More
by Bartfore
Employees Worked With
Larry Windsor, Devon Henry, Jamie Wilson
December 22, 2017
Exceptional Service Once Again Second car I’ve purchased from this dealership. Bradley Kellerman is the man to see when looking for a pre-owned deal. Will come back for my next purc Second car I’ve purchased from this dealership. Bradley Kellerman is the man to see when looking for a pre-owned deal. Will come back for my next purchase. Always a pleasure dealing with the team! More
by Kevin Vick
Employees Worked With
Bradley Kellerman
December 21, 2017
Great experience. Mike Rogers did a great job finding the car we wanted at a great price. I have used Machens sales and service for years and always had a great exp Mike Rogers did a great job finding the car we wanted at a great price. I have used Machens sales and service for years and always had a great experience. More
by Tom Shimmens
Employees Worked With
December 21, 2017
Best experience of buying a car Douglas Keeler went above to make sure we had a good reliable car and to make the process go smoothly! The dealership helped us get exactly what we w Douglas Keeler went above to make sure we had a good reliable car and to make the process go smoothly! The dealership helped us get exactly what we wanted! They double checked things for us, were polite and honest!! More
by Mcbwasham
Employees Worked With
Matt Wilde, Douglas Keeler
December 20, 2017
Excellent trade! On December 19, 2017 I went to Joe Machens Ford in Jefferson City, MO. I had an idea what I wanted to do. Cody Byers came out the door and from tha On December 19, 2017 I went to Joe Machens Ford in Jefferson City, MO. I had an idea what I wanted to do. Cody Byers came out the door and from that moment everything went very well. He made sure I got what I wanted. I made the trade for a 2017 Ford Focus. After I picked out the car Cody introduced me to Matt Wilde, he took care of all the paperwork. He knows what he's doing and gets it done, very painlessly! I would highly recommend both of these men and the dealership to anyone looking to buy/trade. Thank you both for making my experience very positive! Happy Holidays!!!! More
by jlaineh56
Employees Worked With
Matt Wilde, Cody Byers
December 18, 2017
Very Positive Experience On December 14, 2017, I bought my second car with the help of Cody Byers. The first was 28 January of 2016. My husband had had a stroke 4 months e On December 14, 2017, I bought my second car with the help of Cody Byers. The first was 28 January of 2016. My husband had had a stroke 4 months earlier and was not able to take part in the experience of shopping for a new car. Buying a car was a first-time experience for me, and I had some anxiety about it. However, Cody did his best to help me get a good deal on a beautiful new car--and with minimal "car buying anxiety." When my husband I had the opportunity to come back this December and trade our 2016 Escape for a newer model--and yet keep our payment about the same--we decided to go for it! Cody came through for us again, and we drove away with the car we wanted! Thanks again, Cody! Thanks also to Matt Wilde and Brian Lorts, who didn't give up until I got the deal I wanted. Hope you all have a great New Year! More
by mbrannan
Employees Worked With
Matt Wilde, Cody Byers, Brian Lorts
December 18, 2017
Best car buying experience I've ever had! Devon Henry and Mike Slinkerd made this car buying adventure so easy! I would recommend Joe Machens in Jefferson City to anyone looking to buy. Devon Henry and Mike Slinkerd made this car buying adventure so easy! I would recommend Joe Machens in Jefferson City to anyone looking to buy. More
by Hapoydriver.sherry365
Employees Worked With
Devon Henry, Mike Slinkerd
