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Joe Machens Capital City Ford
Jefferson City, MO
7,432 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 7,433 reviews
December 28, 2017
Great experience Easy to work with. Will bend over backwards to satisfy the customer. Diane Palm was a great salesperson that looked out for our best interest. Easy to work with. Will bend over backwards to satisfy the customer. Diane Palm was a great salesperson that looked out for our best interest. More
by Rconnally1
Employees Worked With
Matt Wilde, Diane Palm
December 28, 2017
Good Deal The only reason I didn't give a Five Star rating was my disappointment in the ultimate trade-in value for my vehicle, over $2,000 less than the Blue B The only reason I didn't give a Five Star rating was my disappointment in the ultimate trade-in value for my vehicle, over $2,000 less than the Blue Book trade-in value obtained using the tool on Machens' website. My vehicle was in excellent condition and I expected a higher value. I felt like it was kind of a bait and switch tactic. Perhaps it would be better to take "trade-in value" too off the website More
by baker9062
Verified CustomerEmployees Worked With
Bradley Kellerman, Mike Slinkerd
December 28, 2017
Great customer service They treated me wonderful. Very good people to work with! I would highly recommend! I would definitely purchase my next vehicle from them. Thank you! They treated me wonderful. Very good people to work with! I would highly recommend! I would definitely purchase my next vehicle from them. Thank you! More
by Trisha
Employees Worked With
Travis Dometrorch, Eric Swegle
December 28, 2017
Quck service oil change. Great job. Fast, friendly service, great price. Always take my vehicles there for oil changes. would recommend this to friends and family. Thanks for Great job. Fast, friendly service, great price. Always take my vehicles there for oil changes. would recommend this to friends and family. Thanks for offering this service. More
by andrewrfol
Employees Worked With
Tim "the tool man"
December 27, 2017
Unnecessary work done with no notification My car was in for routine maintenance-LOF. The bill came to $500 since they replaced transmission fluid $189.95 and flushed cleaner through fuel ind My car was in for routine maintenance-LOF. The bill came to $500 since they replaced transmission fluid $189.95 and flushed cleaner through fuel induction system, cleaned lines and injectors $139.95. No one called to advise me of this extra work or explain why they thought it should be done. My husband worked for the GM factory for a number of years, but I drive a Ford based on the reputation of your service department. I feel this UNNECESSARY work was added in the interest of creating added revenue for your dealership. My appointment was for 7 a.m.; I was first in line to drop off my car. I was told the work would take a couple of hours so I went home to wait. By 3:00, no one had called; I had to cancel my afternoon appointments because I had no transportation. When I called the dealership, I was told the car was ready. The service-writer told me he was sorry; he went to lunch and when he returned he wasn't aware that the car was ready. Don't you have a "system" for that? I am 79 years old and widowed. For things like my automobile maintenance I have to rely on the honesty of your service department--something I've always been able to do, until now. More
by nthompson57
Employees Worked With
I don't see any names I recognize.
December 27, 2017
Helpful, friendly, would go back Very easy process. Upfront about pricing/fees and were very accomodating. They had the best deal in the area. They even filled the tank before I drove Very easy process. Upfront about pricing/fees and were very accomodating. They had the best deal in the area. They even filled the tank before I drove off the lot. More
by Vlsthf
Employees Worked With
Randy Wells, Jamie Wilson
December 24, 2017
Excellent team The team worked fast, and efficiently to make the sale go smooth. They are willing to work with you and make the process go good. The team worked fast, and efficiently to make the sale go smooth. They are willing to work with you and make the process go good. More
by 1969Palmer
Employees Worked With
Matt Wilde, Cody Byers
December 24, 2017
I saw on line, I bought in person. Devon sent me an email and worked out a time to see and drive the truck. Everyone we came in contact with was professional and very friendly. It could Devon sent me an email and worked out a time to see and drive the truck. Everyone we came in contact with was professional and very friendly. It could not have gone any better. More
by Bartfore
Employees Worked With
Larry Windsor, Devon Henry, Jamie Wilson
December 22, 2017
Exceptional Service Once Again Second car I’ve purchased from this dealership. Bradley Kellerman is the man to see when looking for a pre-owned deal. Will come back for my next purc Second car I’ve purchased from this dealership. Bradley Kellerman is the man to see when looking for a pre-owned deal. Will come back for my next purchase. Always a pleasure dealing with the team! More
by Kevin Vick
Employees Worked With
Bradley Kellerman
December 21, 2017
Great experience. Mike Rogers did a great job finding the car we wanted at a great price. I have used Machens sales and service for years and always had a great exp Mike Rogers did a great job finding the car we wanted at a great price. I have used Machens sales and service for years and always had a great experience. More
by Tom Shimmens
Employees Worked With
