Joe Machens Capital City Ford

Amazing service The customer service is super amazing!! I drive an hour and half to get my car service because the service is that good. I always feel welcomed and fe The customer service is super amazing!! I drive an hour and half to get my car service because the service is that good. I always feel welcomed and feel like they really care about any problem I may have. Trenton went well above and beyond to make sure I was taken care of. More

2016 Explorer This is the second vehicle that I have bought from Doug. He truly makes the car buying experience a breeze. I would recommend him to anyone. I would f This is the second vehicle that I have bought from Doug. He truly makes the car buying experience a breeze. I would recommend him to anyone. I would fine it extremely hard to buy a car from anyone else. More

Honest and Fair Dealing We bought a used car from the dealership and worked with Diane. At delivery the car had a check engine light on dash which had not been there before. We bought a used car from the dealership and worked with Diane. At delivery the car had a check engine light on dash which had not been there before. Dealership fixed the issue and delivered the car the next day. Thanks. More

Easy to deal with Not too pushy, right to the point. Helped me get all the rebates I could get. Randy was very helpful in getting all the paperwork filled quick. Not too pushy, right to the point. Helped me get all the rebates I could get. Randy was very helpful in getting all the paperwork filled quick. More

Buying a new Ford Focus It was great, Cody Byers tried to give me everything I wanted, called me when I requested it, or texted me, Jamie with financing was also very helpful It was great, Cody Byers tried to give me everything I wanted, called me when I requested it, or texted me, Jamie with financing was also very helpful. I would definitely recommend Joe Machens, dealer Cody Byers, to anyone looking for a new car or truck. More

Mustang recall Had my 2015 Mustang in for recall. Went well and was completed on time. John Desmond in service was very helpful and made it easy. Had my 2015 Mustang in for recall. Went well and was completed on time. John Desmond in service was very helpful and made it easy. More

Fast service The check-in process was easy. I waited less than an hour for “The Works”. I was pleasantly surprised to get my oil change and tire rotation in one ho The check-in process was easy. I waited less than an hour for “The Works”. I was pleasantly surprised to get my oil change and tire rotation in one hour. For a Saturday with a half a dozen people in line ahead of me, I thought I would be there all morning. Fast, courteous service! More

They got me all the way together!!!!! I purchased my first brand new car with Mr. John and Matt. They worked hard to get me something nice and in my price range. Matt told me if I "do righ I purchased my first brand new car with Mr. John and Matt. They worked hard to get me something nice and in my price range. Matt told me if I "do right by Ford, Ford will take care of me". My car was wrecked and totaled after only owning it for 18 months. I had less than great credit (and I mean way less). I went back in to see Mr.John, nervous and nearly in tears, he calmed me and assured me it was ok. I was never late on a payment and Matt worked to keep me in price range and he was able to get me an even better car with great warranties. I feel confident in my purchase, and I'm more than happy in the service that was provided, their concern for my personal situation and especially staying on my budget. Matt and Mr.John are the best. They are friendly, honest and they listened to what I needed and delivered BIG TIME! I highly recommend them! More

Service Since my last review, I went back to Joe Machens today after I said I wasn’t going to go back there to have my blinker fix while I was here I told the Since my last review, I went back to Joe Machens today after I said I wasn’t going to go back there to have my blinker fix while I was here I told the manager how upset I was about my car not being serviced properly the last time I was there. He gave me an apology and refilled my tires with the nitro I had in there already., they checked my fluids and topped it off and said I needed a new motor for the washer fluid to spray. I was glad that the service manager took his time and addressed my problems and he let someone else work on my car. Now that is the service I’m use to having when I bring my vehicle into their quick lane. I appreciate them rectifying my concerns. More

Good experience Randy and Matt made for a smooth purchase. They were helpful and explained everything. Randy wars the one salesman that actually stopped and inquired Randy and Matt made for a smooth purchase. They were helpful and explained everything. Randy wars the one salesman that actually stopped and inquired what I was looking for. More