Joe Machens Capital City Ford

Delightful Scott worked hard to find me a car that I liked and that was within my price range, and Mike worked even harder to make sure I got the payments I want Scott worked hard to find me a car that I liked and that was within my price range, and Mike worked even harder to make sure I got the payments I wanted. I also received a more than fair deal on my trade-in. My only complaint is that we had to wait in the customer service area for an hour, but we were made to feel comfortable while we waited. Overall, the experience was delightful, and I would not hesitate to do business with Joe Machens again! Thank you! More

Terrible certified ford So many repairs that were obvious overlooked that I have had to pay for out of pocket. Probably going to file a complaint with Ford. So many repairs that were obvious overlooked that I have had to pay for out of pocket. Probably going to file a complaint with Ford. More

Excellent Customer Service!!! Where do I begin? Being a single parent and having something substantial happen to your only transportation is very overwhelming. I went back to the B Where do I begin? Being a single parent and having something substantial happen to your only transportation is very overwhelming. I went back to the Body Shop to get an estimate on the damage that had been done to my car and the young lady at the desk was very helpful, sweet, compassionate and went above and beyond to make me feel a bit at peace about my situation. I want to commend her for delivering me with such great Customer Service. I will definitely be allowing this dealership to do any future work needed on my vehicle. Thank You, Thank You, Thank You!!!!! More

Routine Excellence Was in for routine service on my vehicle. Oil Change, Tire Rotation. Tim Taylor is great. He explained the results of the service performed and answ Was in for routine service on my vehicle. Oil Change, Tire Rotation. Tim Taylor is great. He explained the results of the service performed and answered all question. I remember when Tim started over a year ago. Tim is always thorough and insures the customer understands. I will continue to get service done on my vehicle as long as Tim Taylor is around. More

New F150 Great salesman and finance department. Treated me with respect and went the extra mile for me. I feel they went above and beyond. The finance departm Great salesman and finance department. Treated me with respect and went the extra mile for me. I feel they went above and beyond. The finance department surprised me with the interest and terms. I would recommend them to anyone I know. More

Awesome Customer Service I went to Machens to test drive a slightly used Escape model but my salesman Mike Rogers, and finance guru Matt were able to get me into a New 2017 F I went to Machens to test drive a slightly used Escape model but my salesman Mike Rogers, and finance guru Matt were able to get me into a New 2017 Ford Escape with a panoramic roof and tow package to boot! Thanks so much for your knowledge and patience!! Happy New Year!! More

Best service I've ever had! Shout out to Douglas Keeker A.K.A. Flex and Mike Slinkerd they made my experience one to remember for a lifetime I am forever grateful to these guys! Shout out to Douglas Keeker A.K.A. Flex and Mike Slinkerd they made my experience one to remember for a lifetime I am forever grateful to these guys! More

Good customer service Bradly was very helpful and it was overall a great experience. They brought some vehicles down from Columbia for our convenience. We have bought vehic Bradly was very helpful and it was overall a great experience. They brought some vehicles down from Columbia for our convenience. We have bought vehicles here before and will continue to do so in the future. More

Lincoln MkC Great experience, quick deal. Cody was very helpful and Brian, sales manager, came out and met us at Codys desk to get to an agreement faster on price Great experience, quick deal. Cody was very helpful and Brian, sales manager, came out and met us at Codys desk to get to an agreement faster on prices. No need to make Cody run back and forth all day. More

Great dealership to handle anyone, anywhere!!!!! I live in NC and was looking for a specific vehicle. Joe Machens Ford had a similar Lincoln that I was looking for so I inquired about it. Great sal I live in NC and was looking for a specific vehicle. Joe Machens Ford had a similar Lincoln that I was looking for so I inquired about it. Great salesman named Ben contacted me right away and through our conversation he discovered there were a few options we wanted but the vehicle he had did not have them. He asked to search for the specific car I was looking for and called me back 2 days later with exactly the Lincoln we wanted. Ben hit a home run with his persistence to get me the vehilcle I wanted. He did not care that I was 1000 miles away and I gladly bought the car and the transaction with the whole team has been very effortless and easy. This is a great dealership that I would highly recommend. Thanks again, Brian G. More