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Joe Machens Capital City Ford
Jefferson City, MO
7,449 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 7,449 reviews
January 05, 2018
Customer Service is wonderful. I worked with Randy Wells. He was very friendly and answered all my questions. I was treated respectful and am very happy with my purchase! Love my I worked with Randy Wells. He was very friendly and answered all my questions. I was treated respectful and am very happy with my purchase! Love my new 2017 Ford Focus! More
by DailWA82
Employees Worked With
Randy Wells
January 05, 2018
Very pleased. Dealt with Bradley Kellerman through the whole transaction, and very pleased with the experience. Next time I'm in the market for a new or used vehic Dealt with Bradley Kellerman through the whole transaction, and very pleased with the experience. Next time I'm in the market for a new or used vehicle, I will definitely go back. More
by IanandLori
Employees Worked With
Matt Wilde, Bradley Kellerman
January 04, 2018
Typical Brought my vehicle in for an oil change, mechanic found an oil leak upon inspection but still did the oil change. Brought vehicle back to fix the dis Brought my vehicle in for an oil change, mechanic found an oil leak upon inspection but still did the oil change. Brought vehicle back to fix the discovered oil leak - 1.5 days to fix a seal that was a pretty invasive process. Picked up vehicle only to find oil all over my engine bay. Spoke with GM next day, vehicle was re inspected to confirm if there was still an oil leak. Conclusion was the mechanic (who was a senior level mechanic and apparently that means no one inspects his work) did a poor job cleaning up the xxxxxxof oil and oil stained hand prints and there is no leak. I was offered a free oil change and many apologies. This is the second time this shop has fell far below acceptable standards. Tim did impress me by personally inspecting the vehicle and cleaning up the mechanic's mess. More
by nmmyers52111
Verified CustomerEmployees Worked With
Tim
January 04, 2018
Quick & Painless! The dealership had both requested vehicles ready, nearby, and the salesperson was very knowledgeable. He communicated very well without being overly a The dealership had both requested vehicles ready, nearby, and the salesperson was very knowledgeable. He communicated very well without being overly aggressive. The finance director was prepared and got us in and out of the dealership with a new car in less than 2 hours. I will work with them again in the future! More
by cargal123
Employees Worked With
Doni Whittier, Mike Slinkerd
January 04, 2018
Knowledgeable and Helpful This is my 2nd vehicle from Machens. I was treated with respect and didn't feel pressured. I told Scott, Jackson, what I needed and he provided so This is my 2nd vehicle from Machens. I was treated with respect and didn't feel pressured. I told Scott, Jackson, what I needed and he provided something more than I expected. More
by donleyld
Employees Worked With
Scott Jackson, Jamie Wilson
January 03, 2018
Helpful They assisted in finding a good truck within my price range and specifications. For being a first time truck buyer, I was greatly satisfied with the q They assisted in finding a good truck within my price range and specifications. For being a first time truck buyer, I was greatly satisfied with the quality of service. More
by billy123
Employees Worked With
Brent Simmons, Travis Dometrorch, Mike Slinkerd
January 03, 2018
PLEASURE TO WORK WITH JOE HERX, MAKES THE PROCESS SIMPLE. JOE HERX VALUES THE CUSTOMERS TIME AND MAKES THE PROCESS AS SIMPLE AS POSSIBLE WHILE MAKING CUSTOMER FEEL IMPORTANT. THE REASON JOE HAS BEEN EMPLOYED JOE HERX VALUES THE CUSTOMERS TIME AND MAKES THE PROCESS AS SIMPLE AS POSSIBLE WHILE MAKING CUSTOMER FEEL IMPORTANT. THE REASON JOE HAS BEEN EMPLOYED AT SAME PLACE FOR 50 PLUS YEARS. More
by TRUFF1
January 03, 2018
Just As We've Come to Except Over the years, we have bought multiple Ford vehicles from Mike Rogers. He is always very attentive to our needs and makes every effort to make it ha Over the years, we have bought multiple Ford vehicles from Mike Rogers. He is always very attentive to our needs and makes every effort to make it happen. Mike is not a high pressure salesman, otherwise we wouldn't continue to come back to him. I would highly recommend Mike and will continue to reach out to him in the future. Thanks Mike. More
by S. Schulte
Employees Worked With
January 03, 2018
Quick and easy I ordered what I wanted and got what I wanted and it was a quick delivery. Mike Rogers is very easy to work with and keep me informed of the build pr I ordered what I wanted and got what I wanted and it was a quick delivery. Mike Rogers is very easy to work with and keep me informed of the build process and shipping of the truck. More
by svoss0
Employees Worked With
January 03, 2018
Great Experience-Again! Third time repeat buyer. Won’t be the last! John Lange has always been a great salesman to work with and treats us like family. Third time repeat buyer. Won’t be the last! John Lange has always been a great salesman to work with and treats us like family. More
by PAUL.DURR
Employees Worked With
Matt Wilde, John Lange
