Joe Machens Capital City Ford

Michael,Cindy Schnieders Devon Henry and the Machens team made our car buying experience enjoyable. I especially liked how quickly we came to terms on our trade and price. The Devon Henry and the Machens team made our car buying experience enjoyable. I especially liked how quickly we came to terms on our trade and price. The price was very reasonable! This is our second vehicle from Joe Machens. We now own two Fords instead of Chevrolets. Thanks Devon More

Purchased a new (to me) vehicle. I bought a used 2018 Escape (I understand it was part of their loaner fleet) and got an excellent deal on a slightly used new model vehicle. I was giv I bought a used 2018 Escape (I understand it was part of their loaner fleet) and got an excellent deal on a slightly used new model vehicle. I was given great incentives and received a great deal on my trade in along with rebates. The salesman (Brad) did a wonderful job explaining the features of the car and was knowledgeable about any questions I had. More

I wanted the Works and got it. We left the truck and someone picked us up and we went to eat. When we got back the truck was finished. I was glad I could use my $10.00 coupon. We left the truck and someone picked us up and we went to eat. When we got back the truck was finished. I was glad I could use my $10.00 coupon. More

Great sales experience Brett Simmons was great to work with! He was referred to me and I will be referring more people to him. By far the best buying experience I've had. Brett Simmons was great to work with! He was referred to me and I will be referring more people to him. By far the best buying experience I've had. More

Easy and efficient I had a wonderful experience with the staff at Machens. They were very flexible and easy to work with. Test drove several trucks with no issues and ad I had a wonderful experience with the staff at Machens. They were very flexible and easy to work with. Test drove several trucks with no issues and advice along with answers every step of the way. Couldn’t have had a better experience More

Oil Change I was in and out in a timely manner. The review of the checklist was thorough. All of my questions were answered to my satisfaction. I was in and out in a timely manner. The review of the checklist was thorough. All of my questions were answered to my satisfaction. More

Great Customer Care This visit was for an oil change, but Joe Machens does 95% of all work on my Ford Escape, so most of the technicians and salespersons know me by name. This visit was for an oil change, but Joe Machens does 95% of all work on my Ford Escape, so most of the technicians and salespersons know me by name. Have been doing business with this dealership for over 40 years (before Machens purchased the dealership). I feel like I'm treated more like a "friend" than a "customer." I always receive "personal attention" and the technicians "listen" to my concerns. We are able to laugh and joke with one another, while conducting business. More

Routine maintenance the service department worked me in at my convenience when I missed my appointment the day before. Prompt and friendly shuttle service to and from my the service department worked me in at my convenience when I missed my appointment the day before. Prompt and friendly shuttle service to and from my work. More

Purchase Bradley us a very likable salesman. Great personality. He was very busy. Seemed to be the only salesperson that was. He followed up on my initial cont Bradley us a very likable salesman. Great personality. He was very busy. Seemed to be the only salesperson that was. He followed up on my initial contact. We had been in about a month earlier and Brad Bartlett could have sold us a new truck but didn't follow up. Bradley sold us a new truck and a certified pre-owned explorer because he followed up and my question. More

low pressure, high class Our salesman, Brad, was attentive but not pushy. We test drove all of two cars before finding the right one for us! Brad asked the right questions t Our salesman, Brad, was attentive but not pushy. We test drove all of two cars before finding the right one for us! Brad asked the right questions to determine just what we were looking for in a new car. All of the representatives at Joe Machens Dealership are friendly and helpful, from the sales department to the finance division to the service department. We highly recommend this automotive dealership. More