Joe Machens Capital City Ford

PLEASURE TO WORK WITH JOE HERX, MAKES THE PROCESS SIMPLE. JOE HERX VALUES THE CUSTOMERS TIME AND MAKES THE PROCESS AS SIMPLE AS POSSIBLE WHILE MAKING CUSTOMER FEEL IMPORTANT. THE REASON JOE HAS BEEN EMPLOYED JOE HERX VALUES THE CUSTOMERS TIME AND MAKES THE PROCESS AS SIMPLE AS POSSIBLE WHILE MAKING CUSTOMER FEEL IMPORTANT. THE REASON JOE HAS BEEN EMPLOYED AT SAME PLACE FOR 50 PLUS YEARS. More

Just As We've Come to Except Over the years, we have bought multiple Ford vehicles from Mike Rogers. He is always very attentive to our needs and makes every effort to make it ha Over the years, we have bought multiple Ford vehicles from Mike Rogers. He is always very attentive to our needs and makes every effort to make it happen. Mike is not a high pressure salesman, otherwise we wouldn't continue to come back to him. I would highly recommend Mike and will continue to reach out to him in the future. Thanks Mike. More

Quick and easy I ordered what I wanted and got what I wanted and it was a quick delivery. Mike Rogers is very easy to work with and keep me informed of the build pr I ordered what I wanted and got what I wanted and it was a quick delivery. Mike Rogers is very easy to work with and keep me informed of the build process and shipping of the truck. More

Great Experience-Again! Third time repeat buyer. Won’t be the last! John Lange has always been a great salesman to work with and treats us like family. Third time repeat buyer. Won’t be the last! John Lange has always been a great salesman to work with and treats us like family. More

Delightful Scott worked hard to find me a car that I liked and that was within my price range, and Mike worked even harder to make sure I got the payments I want Scott worked hard to find me a car that I liked and that was within my price range, and Mike worked even harder to make sure I got the payments I wanted. I also received a more than fair deal on my trade-in. My only complaint is that we had to wait in the customer service area for an hour, but we were made to feel comfortable while we waited. Overall, the experience was delightful, and I would not hesitate to do business with Joe Machens again! Thank you! More

Terrible certified ford So many repairs that were obvious overlooked that I have had to pay for out of pocket. Probably going to file a complaint with Ford. So many repairs that were obvious overlooked that I have had to pay for out of pocket. Probably going to file a complaint with Ford. More

Excellent Customer Service!!! Where do I begin? Being a single parent and having something substantial happen to your only transportation is very overwhelming. I went back to the B Where do I begin? Being a single parent and having something substantial happen to your only transportation is very overwhelming. I went back to the Body Shop to get an estimate on the damage that had been done to my car and the young lady at the desk was very helpful, sweet, compassionate and went above and beyond to make me feel a bit at peace about my situation. I want to commend her for delivering me with such great Customer Service. I will definitely be allowing this dealership to do any future work needed on my vehicle. Thank You, Thank You, Thank You!!!!! More

Routine Excellence Was in for routine service on my vehicle. Oil Change, Tire Rotation. Tim Taylor is great. He explained the results of the service performed and answ Was in for routine service on my vehicle. Oil Change, Tire Rotation. Tim Taylor is great. He explained the results of the service performed and answered all question. I remember when Tim started over a year ago. Tim is always thorough and insures the customer understands. I will continue to get service done on my vehicle as long as Tim Taylor is around. More

New F150 Great salesman and finance department. Treated me with respect and went the extra mile for me. I feel they went above and beyond. The finance departm Great salesman and finance department. Treated me with respect and went the extra mile for me. I feel they went above and beyond. The finance department surprised me with the interest and terms. I would recommend them to anyone I know. More

Awesome Customer Service I went to Machens to test drive a slightly used Escape model but my salesman Mike Rogers, and finance guru Matt were able to get me into a New 2017 F I went to Machens to test drive a slightly used Escape model but my salesman Mike Rogers, and finance guru Matt were able to get me into a New 2017 Ford Escape with a panoramic roof and tow package to boot! Thanks so much for your knowledge and patience!! Happy New Year!! More