Joe Machens Capital City Ford

Awesome Customer Service Every staff member I met was so helpful and courteous from the moment we walked in the door. The sales staff answered any question I may have had as w Every staff member I met was so helpful and courteous from the moment we walked in the door. The sales staff answered any question I may have had as well as making sure I didn't have any concerns once I left. The finance department made sure I had the best financing option available. The entire process was so fast! Diane made sure to have several autos ready for test drive per my desired wants in a new car, but once I drove the 3rd car, I knew it was exactly what I was looking for! I would highly recommend JMCC to any of my friends and family!! More

well satisfied Was very well pleased with the service advisor. Very friendly and well informed with his job. Went over everything on the vehicle check list. Was tot Was very well pleased with the service advisor. Very friendly and well informed with his job. Went over everything on the vehicle check list. Was totally impressed. More

Quick and friendly These guys are great. Employees seem to say hello and acknowledge customers even if they are not buying a vehicle The snacks are good to have while These guys are great. Employees seem to say hello and acknowledge customers even if they are not buying a vehicle The snacks are good to have while waiting. More

great service Eric and Travis was very helpful. They was understanding to our family and helped us get what we needed . Very please with the Two of them and would r Eric and Travis was very helpful. They was understanding to our family and helped us get what we needed . Very please with the Two of them and would recommend them to someone who is looking to buy a new used vehicle. Very pleased More

Great service, selection and Staff Went in with a basic idea of what I wanted. Doug Keeler helped me out, I gave him an idea and he found the perfect choice for me. Easy to get along wi Went in with a basic idea of what I wanted. Doug Keeler helped me out, I gave him an idea and he found the perfect choice for me. Easy to get along with and no pressure. About a year ago I went to Sakalaris Ford in Camdenton, MO and was picking out almost the same thing I purchased from Joe Machens. At Sakalaris the sales staff was great but the finance and management were awful. Treated me like garbage when I didn't like their "deal" they thought they were giving me. Doug Keeler and finance manager Mike Slinkerd were great to work with and when the time comes to get my wife a new vehicle I will make sure to see them. -Marc More

Great Job!! In and out really quick. They changed oil and filter, checked fluids, tires and pressure found belts and hoses good, Battery checked and found a litt In and out really quick. They changed oil and filter, checked fluids, tires and pressure found belts and hoses good, Battery checked and found a little weak, since four years old decided to replace with new battery with more cold cranking amps and 8 year warranty. More

Replacement of damaged tire My only issue was that I was told a replacement tire was in stock, and it wasn’t. Had to make two trips. Otherwise, service was good. My only issue was that I was told a replacement tire was in stock, and it wasn’t. Had to make two trips. Otherwise, service was good. More

Friendly, professional, and courteous! They were friendly and gave me a time estimate that stayed true to that time. They were friendly and also went over everything in detail, which I appr They were friendly and gave me a time estimate that stayed true to that time. They were friendly and also went over everything in detail, which I appreciate. More

Dealership Is Awesome I have been purchasing from this dealership even before it was changed to Machens. This is the most accommodating place to purchase your new vehicle. I have been purchasing from this dealership even before it was changed to Machens. This is the most accommodating place to purchase your new vehicle. Friendly staff that is always willing to go the extra mile to make sure everything is just perfect. From the top management to the employees all should be highly complimented on their customer Service. And, the sales team will keep looking until they find your perfect vehicle. More

Buying battery Buying the battery having it put in along with a servicing was cheaper than simply buying a battery at three other places in JC. Along with one of the Buying the battery having it put in along with a servicing was cheaper than simply buying a battery at three other places in JC. Along with one of the three trying to tell us our problem was not a battery. Fast lane had our vehicle battery replaced and a servicing done in less than 1 hour More