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Joe Machens Capital City Ford
Jefferson City, MO
7,433 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 7,433 reviews
January 08, 2018
John Desmond is awesome John Desmond always does a Great job!! I enjoy working with him. He always does a good job with his follow up Thank you John! John Desmond always does a Great job!! I enjoy working with him. He always does a good job with his follow up Thank you John! More
by lbrandt
Verified CustomerEmployees Worked With
JOhn Desmond , Steven Paul
January 07, 2018
Pre-Own Customer service was great..👌🏾👌🏾..kids friendly environment; entertainment for the kids was amazing..great place to shop for pre own or new vehicl Customer service was great..👌🏾👌🏾..kids friendly environment; entertainment for the kids was amazing..great place to shop for pre own or new vehicle at a wonderful price More
by KA2018
January 06, 2018
Thank you President Donald J. Trump First of all I bleed blue, second of all... WOW what a truck! If you haven't driven a Ford lately I strongly suggest you do. The staff at the dealersh First of all I bleed blue, second of all... WOW what a truck! If you haven't driven a Ford lately I strongly suggest you do. The staff at the dealership made me feel like family especially my salesman Douglas "Flex"Keeler. Oh yeah I almost forgot, I live in Columbia and drove to Jefferson City because they gave me a better deal! BTW I wasn't in the market until the boost in economy, Thank you. More
by MaGaTrUmP
Employees Worked With
Other Employees :
President Trump, Douglas Keeler, Mike Slinkerd, Steven Paul
January 05, 2018
Friendly and efficient. Each time we have taken one of our cars to this dealership for service, we have found the employees to be friendly and efficient. We purchased both o Each time we have taken one of our cars to this dealership for service, we have found the employees to be friendly and efficient. We purchased both our vehicles from this organization and will continue to have them serviced here. More
by lindaandbill
Employees Worked With
Trenton Lincoln
January 05, 2018
Customer Service is wonderful. I worked with Randy Wells. He was very friendly and answered all my questions. I was treated respectful and am very happy with my purchase! Love my I worked with Randy Wells. He was very friendly and answered all my questions. I was treated respectful and am very happy with my purchase! Love my new 2017 Ford Focus! More
by DailWA82
Employees Worked With
Randy Wells
January 05, 2018
Very pleased. Dealt with Bradley Kellerman through the whole transaction, and very pleased with the experience. Next time I'm in the market for a new or used vehic Dealt with Bradley Kellerman through the whole transaction, and very pleased with the experience. Next time I'm in the market for a new or used vehicle, I will definitely go back. More
by IanandLori
Employees Worked With
Matt Wilde, Bradley Kellerman
January 04, 2018
Typical Brought my vehicle in for an oil change, mechanic found an oil leak upon inspection but still did the oil change. Brought vehicle back to fix the dis Brought my vehicle in for an oil change, mechanic found an oil leak upon inspection but still did the oil change. Brought vehicle back to fix the discovered oil leak - 1.5 days to fix a seal that was a pretty invasive process. Picked up vehicle only to find oil all over my engine bay. Spoke with GM next day, vehicle was re inspected to confirm if there was still an oil leak. Conclusion was the mechanic (who was a senior level mechanic and apparently that means no one inspects his work) did a poor job cleaning up the xxxxxxof oil and oil stained hand prints and there is no leak. I was offered a free oil change and many apologies. This is the second time this shop has fell far below acceptable standards. Tim did impress me by personally inspecting the vehicle and cleaning up the mechanic's mess. More
by nmmyers52111
Employees Worked With
Tim
January 04, 2018
Quick & Painless! The dealership had both requested vehicles ready, nearby, and the salesperson was very knowledgeable. He communicated very well without being overly a The dealership had both requested vehicles ready, nearby, and the salesperson was very knowledgeable. He communicated very well without being overly aggressive. The finance director was prepared and got us in and out of the dealership with a new car in less than 2 hours. I will work with them again in the future! More
by cargal123
Employees Worked With
Doni Whittier, Mike Slinkerd
January 04, 2018
Knowledgeable and Helpful This is my 2nd vehicle from Machens. I was treated with respect and didn't feel pressured. I told Scott, Jackson, what I needed and he provided so This is my 2nd vehicle from Machens. I was treated with respect and didn't feel pressured. I told Scott, Jackson, what I needed and he provided something more than I expected. More
by donleyld
Employees Worked With
Scott Jackson, Jamie Wilson
January 03, 2018
Helpful They assisted in finding a good truck within my price range and specifications. For being a first time truck buyer, I was greatly satisfied with the q They assisted in finding a good truck within my price range and specifications. For being a first time truck buyer, I was greatly satisfied with the quality of service. More
by billy123
Employees Worked With
Brent Simmons, Travis Dometrorch, Mike Slinkerd
