Joe Machens Capital City Ford

Replacement of damaged tire My only issue was that I was told a replacement tire was in stock, and it wasn’t. Had to make two trips. Otherwise, service was good. My only issue was that I was told a replacement tire was in stock, and it wasn’t. Had to make two trips. Otherwise, service was good. More

Friendly, professional, and courteous! They were friendly and gave me a time estimate that stayed true to that time. They were friendly and also went over everything in detail, which I appr They were friendly and gave me a time estimate that stayed true to that time. They were friendly and also went over everything in detail, which I appreciate. More

Dealership Is Awesome I have been purchasing from this dealership even before it was changed to Machens. This is the most accommodating place to purchase your new vehicle. I have been purchasing from this dealership even before it was changed to Machens. This is the most accommodating place to purchase your new vehicle. Friendly staff that is always willing to go the extra mile to make sure everything is just perfect. From the top management to the employees all should be highly complimented on their customer Service. And, the sales team will keep looking until they find your perfect vehicle. More

Buying battery Buying the battery having it put in along with a servicing was cheaper than simply buying a battery at three other places in JC. Along with one of the Buying the battery having it put in along with a servicing was cheaper than simply buying a battery at three other places in JC. Along with one of the three trying to tell us our problem was not a battery. Fast lane had our vehicle battery replaced and a servicing done in less than 1 hour More

Friendly, fast, and accurate service I called and spoke with John to set up “The Works” and some factory recall services. John was able to identify which recalls had been issued for my v I called and spoke with John to set up “The Works” and some factory recall services. John was able to identify which recalls had been issued for my vehicle and scheduled an appointment within a few days. After dropping off my vehicle, was called a few hours later telling me it was ready. More

12/30/17 Very fast process, actually too fast! Miss my Equinox, but trying very much to like my new car. Disappointed in the allowance of my trade in. Very fast process, actually too fast! Miss my Equinox, but trying very much to like my new car. Disappointed in the allowance of my trade in. More

Great customer service Diane was wonderful to work with! We had a great experience, wonderful service! Matt was very pleasant and helpful. I would recommend them to friends Diane was wonderful to work with! We had a great experience, wonderful service! Matt was very pleasant and helpful. I would recommend them to friends and family. More

Laid back Brad Kellerman has been very helpful. His laid back attitude helps reduce the stress that comes with spending large amounts of money. He follows throu Brad Kellerman has been very helpful. His laid back attitude helps reduce the stress that comes with spending large amounts of money. He follows through with his promises and is always willing to take your call to assist with questions or concerns long after the deal has been done. More

Flexible` Brad was able to get the vehicle I was interested in from a sister dealership so I can give it a test run. Brad held on to it for a week afterwards be Brad was able to get the vehicle I was interested in from a sister dealership so I can give it a test run. Brad held on to it for a week afterwards because it took me awhile getting my trade in vehicle sorted out. More

Great experience! I would like to thank the sales staff and finance department for their businesslike and pleasant approach to helping me trade for my new vehicle. Doni I would like to thank the sales staff and finance department for their businesslike and pleasant approach to helping me trade for my new vehicle. Doni was great to work with! More