Joe Machens Capital City Ford

Excellent Customer Service My car buying experience at Joe Machens Capital City Ford was fantastic! Everyone was so friendly and helpful, they made buying a car very quick and e My car buying experience at Joe Machens Capital City Ford was fantastic! Everyone was so friendly and helpful, they made buying a car very quick and easy. I would highly recommend Ben, Mike, and the whole management team. More

Great car purchase experience! Good quality used vehicle Just got a 2017 used Lincoln mkc from them. Flex showed me the vehicles. Kevin helped me with the numbers, and Mike finished the purchase process. Gre Just got a 2017 used Lincoln mkc from them. Flex showed me the vehicles. Kevin helped me with the numbers, and Mike finished the purchase process. Great team makes the purchase process so easy for me. Vehicle itself is very nice, good price as well. If you are looking for a good new or used vehicle, plus a delightful experience. Definitely Check them out! More

Quick and friendly These guys are great. Employees seem to say hello and acknowledge customers even if they are not buying a vehicle The snacks are good to have while These guys are great. Employees seem to say hello and acknowledge customers even if they are not buying a vehicle The snacks are good to have while waiting. More

Excellent customer service and fast The entire staff is very helpful and nice. The service was fast and explained well. I would highly recommend this company. John was especially helpful The entire staff is very helpful and nice. The service was fast and explained well. I would highly recommend this company. John was especially helpful and kind. More

Interesting to say the least. I bought a 2015 Ford Taurus here in June of 2016 with 18,000 miles on it with an extended warranty. Right now (01/12/2018) it has almost 90,000 miles I bought a 2015 Ford Taurus here in June of 2016 with 18,000 miles on it with an extended warranty. Right now (01/12/2018) it has almost 90,000 miles on it and I had my first problem with it. I live almost 100 miles away from this dealership and needed to get the car there but every trailer and car dolly my family owns was to high off the ground for a factory ford Taurus to get on without damaging the bumper so we lifted it up onto a gooseneck trailer we own to haul it there. Which I had told Trenton about prior and he said get it here and we’ll get it off the trailer no problem. Well I got it there right before close because it was an all day adventure trying to just get it loaded on a trailer, and the guys helped me out without hesitation. And had it fixed less than a week later, (which was impressive with all the holidays going on.) So I give em a five start rating for the cluster of a mess that I had going on trying to get it there and the speed and quality of repair. More

Awesome Customer Service Every staff member I met was so helpful and courteous from the moment we walked in the door. The sales staff answered any question I may have had as w Every staff member I met was so helpful and courteous from the moment we walked in the door. The sales staff answered any question I may have had as well as making sure I didn't have any concerns once I left. The finance department made sure I had the best financing option available. The entire process was so fast! Diane made sure to have several autos ready for test drive per my desired wants in a new car, but once I drove the 3rd car, I knew it was exactly what I was looking for! I would highly recommend JMCC to any of my friends and family!! More

well satisfied Was very well pleased with the service advisor. Very friendly and well informed with his job. Went over everything on the vehicle check list. Was tot Was very well pleased with the service advisor. Very friendly and well informed with his job. Went over everything on the vehicle check list. Was totally impressed. More

great service Eric and Travis was very helpful. They was understanding to our family and helped us get what we needed . Very please with the Two of them and would r Eric and Travis was very helpful. They was understanding to our family and helped us get what we needed . Very please with the Two of them and would recommend them to someone who is looking to buy a new used vehicle. Very pleased More

Great service, selection and Staff Went in with a basic idea of what I wanted. Doug Keeler helped me out, I gave him an idea and he found the perfect choice for me. Easy to get along wi Went in with a basic idea of what I wanted. Doug Keeler helped me out, I gave him an idea and he found the perfect choice for me. Easy to get along with and no pressure. About a year ago I went to Sakalaris Ford in Camdenton, MO and was picking out almost the same thing I purchased from Joe Machens. At Sakalaris the sales staff was great but the finance and management were awful. Treated me like garbage when I didn't like their "deal" they thought they were giving me. Doug Keeler and finance manager Mike Slinkerd were great to work with and when the time comes to get my wife a new vehicle I will make sure to see them. -Marc More

Great Job!! In and out really quick. They changed oil and filter, checked fluids, tires and pressure found belts and hoses good, Battery checked and found a litt In and out really quick. They changed oil and filter, checked fluids, tires and pressure found belts and hoses good, Battery checked and found a little weak, since four years old decided to replace with new battery with more cold cranking amps and 8 year warranty. More