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Joe Machens Capital City Ford
Jefferson City, MO
7,497 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 7,497 reviews
January 29, 2018
Highly Recommended I couldn't have been more pleased with my buying experience at Joe Machen's Capital City. Both Brent and Mike were great and so easy to talk to. Very I couldn't have been more pleased with my buying experience at Joe Machen's Capital City. Both Brent and Mike were great and so easy to talk to. Very satisfied customer! Great job!! More
by Stacie
Employees Worked With
Brent Simmons, Mike Slinkerd
January 29, 2018
Tmw067 They went above and beyond to make me feel comfortable and to help me get the purchase I wanted. Great customer service and they were very friendly. They went above and beyond to make me feel comfortable and to help me get the purchase I wanted. Great customer service and they were very friendly. More
by Tmw067
Verified CustomerJanuary 29, 2018
This service call was handled in a perfect manner. The gentleman who handled my service request is the best. The other two people who sit ahead of him in the room line-up should be required to take le The gentleman who handled my service request is the best. The other two people who sit ahead of him in the room line-up should be required to take lessons and training from how to treat, deal with, and serve customers. His name might be Tim. He is friendly, conversant, pleasant, anxious to help, willing to take the job to a successful completion, thorough, and extremely helpful. None of this is true of the other the people who occupy the two desks in front of him. This is especially true of the person at the front of the room - the first person one meets when the come in from the door off of the garage area. You know exactly who I am speaking of. He mishandle my previous service call and three return calls for a satisfactory resolution to my problem are still unresolved. I have given up on this person or your company to be able to rectify what should have been a routine issue. Furthermore, I do not understand why your company resorts to a third party for the purpose of determining the level of my satisfaction of service. I am convinced that absolutely nothing will ever be done. Why do I say this? I've answered several of these inquiries as to my satisfaction. No one from this company has ever made the slightest attempt to contact me to see what may be done to help restore my faith n your company. Thank you. Allen L. Perry More
by alaliceperry
Employees Worked With
Tim Taylor
January 29, 2018
Outstanding Randy Wells and Mike Slinkerd are very knowledgeable,polite and professional. Randy was told he had to talk to my wife and negotiate the sell of a new Randy Wells and Mike Slinkerd are very knowledgeable,polite and professional. Randy was told he had to talk to my wife and negotiate the sell of a new vehicle with her. Randy was upbeat and very easy to talk too. Treated us like he wanted to help us in anyway he could to sell us a car. Thank You!!! More
by ANDYLITTRELL602
Employees Worked With
Randy Wells, Mike Slinkerd
January 29, 2018
Always the best service As always, I had the best service at Joe Machens Ford in Jefferson City. The oil change was very expeditious and thorough. Extremely helpful when I As always, I had the best service at Joe Machens Ford in Jefferson City. The oil change was very expeditious and thorough. Extremely helpful when I asked about valve stem caps, since one had been lost. More
by sheilas
Employees Worked With
Ron Inman
January 29, 2018
Review Quick and honest, great to deal with. Douglas Keeler answered all of my questions and help me decide on some of the options. I will be back for my nex Quick and honest, great to deal with. Douglas Keeler answered all of my questions and help me decide on some of the options. I will be back for my next car. More
by etcp
January 28, 2018
pleasant my experience was a pleasant one. staff was very helpful and knowledgeable. sales staff made me feel very comfortable and made the buying experience a my experience was a pleasant one. staff was very helpful and knowledgeable. sales staff made me feel very comfortable and made the buying experience a breeze. will definitely be a return customer at this dealership. More
by tbone
Employees Worked With
Douglas Keeler, Devon Henry, Jamie Wilson, Brian Lorts
January 28, 2018
Friendly. A People Friendly Environment I think they really want to match the buyer with the right automobile. They wanted to deal and get the car I wanted SOLD and ready to drive off the I think they really want to match the buyer with the right automobile. They wanted to deal and get the car I wanted SOLD and ready to drive off the lot...Great service team! More
by Joyce Welch
Employees Worked With
Randy Wells
January 27, 2018
We found an Escape that our family loved!! It was a great experience! I searched online for a vehicle in the price range with certain other qualities and pricing. Randy found it for us! It was It was a great experience! I searched online for a vehicle in the price range with certain other qualities and pricing. Randy found it for us! It was an all around Awesome Experience!! We love it!!! More
by sweetness123
Employees Worked With
Randy Wells, Mike Slinkerd
January 27, 2018
Very good experience Very quick service and phone call to report the work was complete. The young man who took my info was very friendly and so helpful Very quick service and phone call to report the work was complete. The young man who took my info was very friendly and so helpful More
by MOMRUDU
Employees Worked With
Don't know any of their names
