Joe Machens Capital City Ford

Easy and efficient I had a wonderful experience with the staff at Machens. They were very flexible and easy to work with. Test drove several trucks with no issues and ad I had a wonderful experience with the staff at Machens. They were very flexible and easy to work with. Test drove several trucks with no issues and advice along with answers every step of the way. Couldn’t have had a better experience More

Oil Change I was in and out in a timely manner. The review of the checklist was thorough. All of my questions were answered to my satisfaction. I was in and out in a timely manner. The review of the checklist was thorough. All of my questions were answered to my satisfaction. More

Great Customer Care This visit was for an oil change, but Joe Machens does 95% of all work on my Ford Escape, so most of the technicians and salespersons know me by name. This visit was for an oil change, but Joe Machens does 95% of all work on my Ford Escape, so most of the technicians and salespersons know me by name. Have been doing business with this dealership for over 40 years (before Machens purchased the dealership). I feel like I'm treated more like a "friend" than a "customer." I always receive "personal attention" and the technicians "listen" to my concerns. We are able to laugh and joke with one another, while conducting business. More

Routine maintenance the service department worked me in at my convenience when I missed my appointment the day before. Prompt and friendly shuttle service to and from my the service department worked me in at my convenience when I missed my appointment the day before. Prompt and friendly shuttle service to and from my work. More

Purchase Bradley us a very likable salesman. Great personality. He was very busy. Seemed to be the only salesperson that was. He followed up on my initial cont Bradley us a very likable salesman. Great personality. He was very busy. Seemed to be the only salesperson that was. He followed up on my initial contact. We had been in about a month earlier and Brad Bartlett could have sold us a new truck but didn't follow up. Bradley sold us a new truck and a certified pre-owned explorer because he followed up and my question. More

low pressure, high class Our salesman, Brad, was attentive but not pushy. We test drove all of two cars before finding the right one for us! Brad asked the right questions t Our salesman, Brad, was attentive but not pushy. We test drove all of two cars before finding the right one for us! Brad asked the right questions to determine just what we were looking for in a new car. All of the representatives at Joe Machens Dealership are friendly and helpful, from the sales department to the finance division to the service department. We highly recommend this automotive dealership. More

New car buying I have given a 5 star rating for the experience I had because Brad Bartlett and Matt Wilde were very courteous and knowledgeable. They really seemed I have given a 5 star rating for the experience I had because Brad Bartlett and Matt Wilde were very courteous and knowledgeable. They really seemed to be truly cconcerned with getting us a vehicle that we would be very happy with. Even when I wasn't really sure if I had made the right decision. They never pressured me but let me have the time to reexamine my decision till I felt comfortable with what I wanted. That meant a lot. More

Excellent Great place, friendly people. Always easy to work with. Employees really go above and beyond to make sure that you are getting the vehicle that you ar Great place, friendly people. Always easy to work with. Employees really go above and beyond to make sure that you are getting the vehicle that you are looking for. Excellent service. More

Service of my F-150 truck and daughters car Great service all the way around. Very informative and fast. I’ll buy my next vehicle from this dealership, no doubt about it. I would recommend anyon Great service all the way around. Very informative and fast. I’ll buy my next vehicle from this dealership, no doubt about it. I would recommend anyone who wants great service (Ford vehicle or not, I actually took my daughters Nissan in as well) to take advantage of such rare customer service. More

Bought a new truck We were looking for a truck and Brad and Larry worked with us on finding the perfect truck for us, we really enjoyed our visit We were looking for a truck and Brad and Larry worked with us on finding the perfect truck for us, we really enjoyed our visit More