Joe Machens Capital City Ford

The dealership went above and beyond to make the process smooth and easy! It was a great experience! smooth and easy! It was a great experience! More

Great to deal with and deliver the vehicle to Kansas City for me to save me a long drive. They did me a great job for me to save me a long drive. They did me a great job More

Gaven was a good salesperson. He gave us time to decide what we wanted to buy and willing for us do more than one test drive and has been very helpful with us doing this process He gave us time to decide what we wanted to buy and willing for us do more than one test drive and has been very helpful with us doing this process of buying our car. More

Shady management (financing was off that day) department caused my exceptional credit score to drop significantly. Rude to the point that even my 18 year old daughter passed on the vehicle - BECAUSE of the caused my exceptional credit score to drop significantly. Rude to the point that even my 18 year old daughter passed on the vehicle - BECAUSE of the pushy tactics. Continued to receive (at least 10) credit letters in the mail AFTER we said we were passing on the vehicle. I feel bad for any reputable employees (Bo), because management cost you a sale and any thoughts of future sales. More

Every staff member here was very friendly but I’d like to give a shoutout to Gavin, he was so nice, fast and so helpful with buying my first car. If you’re looking to buy a car here, Gavin is 100% your guy. give a shoutout to Gavin, he was so nice, fast and so helpful with buying my first car. If you’re looking to buy a car here, Gavin is 100% your guy. More

Bo was great to work with. He knows his job, he is personable and kind. He knows his job, he is personable and kind. More

Josh Hubbard at Joe Machens Ford in Jefferson City was absolutely wonderful to work with. My husband and I had been searching for my new Ford Escape for months and finally found one on Joe Machens website absolutely wonderful to work with. My husband and I had been searching for my new Ford Escape for months and finally found one on Joe Machens website. I called the dealership that day and they informed me the vehicle hasn’t been delivered to their lot yet. A couple days later I received a text with photos of the vehicle once it arrived. Unfortunately, we live 4 hours away but due to the exceptional customer service and communication we received from Josh and the rest of his team, we decided to make the drive and purchase my new vehicle. The entire experience was simple and the definition of “no hassle.” Whether you’re local or afar both Josh and Joe Machens Ford will accommodate your needs. More

Everything was good except the finance guy, Rick. He was not very professional. He forgot to have me sign the title to the vehicle that I was trading in, causing me to go out of my way to get it sign He was not very professional. He forgot to have me sign the title to the vehicle that I was trading in, causing me to go out of my way to get it signed and sent back to him. While signing all paperwork, I told him multiple times that I get all my mail at my PO Box and he used my physical address which created problems with my finance company and I have to contact them and get that all corrected. He kept telling me more than I needed to hear about his personal life which caused him to have to redo paperwork while I was there. I would give him a poor rating. I would give Sarah a great rating as she went above and beyond to help me and I thank her very much. More

They was great to work with. They delivered my truck for me 2 and 1/2 hours away and was very easy to deal with with the paperwork. Thank you very much, Josh was good to work wit They delivered my truck for me 2 and 1/2 hours away and was very easy to deal with with the paperwork. Thank you very much, Josh was good to work with and Josh in finance was easy to work with also. More

w. Finnen was very pleasant to deal with. However, I did not go over the financials with a fine tooth comb. I was told $7900 for my car but actually got $7585. I feel this was dishonestly on the man who d not go over the financials with a fine tooth comb. I was told $7900 for my car but actually got $7585. I feel this was dishonestly on the man who did the paperwork!!! More