Joe Machens Capital City Ford

Great Service!! We went in knowing what we wanted. They got us as close as possible, without going over our budget! Plus, their customer service was amazing! They exp We went in knowing what we wanted. They got us as close as possible, without going over our budget! Plus, their customer service was amazing! They explained everything so well and answered any question we had. If and/or when the time comes, I am pretty sure we will go back. More

I hate shopping for vehicles but this was a good experience. My salesman, Mike Rogers was nice and to the point. I liked that he let my wife and I take a test drive on our own, so that we were free to talk about My salesman, Mike Rogers was nice and to the point. I liked that he let my wife and I take a test drive on our own, so that we were free to talk about our purchase. I don't know if salespersons realize this little detail and I understand that some instructions are needed for people who don't have experience with these new vehicles today. There was some confusion on the equipment listed online and in the window. That was somewhat disappointing but Mike gave us an explanation as to why but I would like to see that cleared up with maybe a more personalized listing instead of the generic one where details get skipped. The waiting room was great with food and drinks aplenty. Again, Mike was very polite as was Jamie who did the paperwork. More

Always a great experience! These guys are amazing to work with! They will get you the perfect vehicle every time. I’ve been buying from Machens for about 5 years now and will co These guys are amazing to work with! They will get you the perfect vehicle every time. I’ve been buying from Machens for about 5 years now and will continue to do business with them. More

Purchase I had recently told a salesman what I was going to be lo5oming for and my price range, he had remembered and he texted, ans sent pics to me. I arrived I had recently told a salesman what I was going to be lo5oming for and my price range, he had remembered and he texted, ans sent pics to me. I arrived on the day and it was warming up when i arrived. Took it for a test drive, purchased the vehicle shortly after the drive. It was delivered the next afternoon to my home. More

First car purchase experience I had a great first car-buying experience working with Doug and Jamie. It could have been a much more stressful experience trying to find the right fi I had a great first car-buying experience working with Doug and Jamie. It could have been a much more stressful experience trying to find the right fit after my car was in a hit-and-run. They were reassuring and made sure that I felt I was taken care of. I test drove my car for a night and then purchased it the next day - I appreciated how up front and direct they were. More

service I recently had my F 150 at Quick lane for service work and a tire rotation. I have been taking my vehicles there for some time and have been happy wi I recently had my F 150 at Quick lane for service work and a tire rotation. I have been taking my vehicles there for some time and have been happy with the results. When I went to check out I realized that I had a NO CHARGE service because of the number of past services that had been done. That was a nice surprise. More

Great, fast service! Machens Capital City Ford provides great service. The Works package fits my needs and the service is provided quickly while I wait, or if needed they Machens Capital City Ford provides great service. The Works package fits my needs and the service is provided quickly while I wait, or if needed they will take and pick me up from work! More

QUICK AND EASY THEY WERE VERY INFORMATIVE AND HELPFUL. MADE US FEEL COMFORTABLE. WOULD RECOMMEND DEALERSHIP TO FRIENDS AND FAMILY. VEHICLE WAS READY WHEN PROM THEY WERE VERY INFORMATIVE AND HELPFUL. MADE US FEEL COMFORTABLE. WOULD RECOMMEND DEALERSHIP TO FRIENDS AND FAMILY. VEHICLE WAS READY WHEN PROMISED LOOKED AWESOME WHEN WE PICKED UP More

Tire Leak Repair This was a fantastic experience! Taking my car to get worked on always makes me nervous, but everyone was so helpful and directed me in a friendly, pr This was a fantastic experience! Taking my car to get worked on always makes me nervous, but everyone was so helpful and directed me in a friendly, professional way. They definitely went above and beyond my expectations, and explained the process as it happened so that I knew what to expect the entire time. I was given periodic updates, and the issue was fixed in a very timely manner. I was so grateful for this experience! More

Easy to work with. The salesman, Douglas Keeler, and the finance manager, Matt Wilde, had everything ready for me when I arrived. I had everything worked out over the ph The salesman, Douglas Keeler, and the finance manager, Matt Wilde, had everything ready for me when I arrived. I had everything worked out over the phone prior to leaving my home so I didn't have to spend time waiting. I took a risk by driving almost two hours to this dealership and was not disappointed with their level of attention. More