Joe Machens Capital City Ford

Body shop repair Just a shout out to the team at Capital City Ford. Did an awesome job repairing my van. Kept me informed throughout the whole process had some issues Just a shout out to the team at Capital City Ford. Did an awesome job repairing my van. Kept me informed throughout the whole process had some issues with backordered parts. Once repair was done there was internal transmission problems they took my van back and got everything fixed with my insurance company to eliminate me any headaches dealing with them. Thanks again for taking care of us!! More

Amazing, Friendly, and Easy to work with Randy and Matt made our first buying experience simple and easy. They were able to answer our questions quickly and help us understand anything we wer Randy and Matt made our first buying experience simple and easy. They were able to answer our questions quickly and help us understand anything we were unsure of. We did not feel pressured or forced at all! It was a real pleasure working with both of them. More

Great customer service after the sale The service manager was willing to work with us when we needed him to so that we could get our truck fixed. We were given a vehicle to drive even tho The service manager was willing to work with us when we needed him to so that we could get our truck fixed. We were given a vehicle to drive even though we do not live in Columbia. The service was done in a timely manner. We have had several techs at a different location look at our vehicle but the techs at Columbia found the problem and fixed it. They were very understanding and listened to our concerns.... More

Listens to the customer. All of my questions and concerns were answered to my satisfaction. I am a loyal customer of FORD and this is the second new vehicle purchased at this All of my questions and concerns were answered to my satisfaction. I am a loyal customer of FORD and this is the second new vehicle purchased at this dealership and I will probably buy at least one more. Salesperson and Financial Manager working with their Sales Manager took care of my needs and I am extremely happy with all three. More

Car purchase My husband and I found a car on Autotrader. We sent an inquiry and within the hour Brad responded and the ball was rolling. The test drive was awesome My husband and I found a car on Autotrader. We sent an inquiry and within the hour Brad responded and the ball was rolling. The test drive was awesome and informative. Everyone was helpful and kind. The whole experience was top notch. More

New car purchase Good overall, Brad Bartlett was easy to work with and Jaime made all of the paperwork bearable. Will always choose the Jeff city location over Columb Good overall, Brad Bartlett was easy to work with and Jaime made all of the paperwork bearable. Will always choose the Jeff city location over Columbia. More

Used vehicle purchase with great friendly customer service Great salesmanship from Brad! Would recommend to others considering purchasing a vehicle in the Jefferson City area. Brad was very knowledgeable and Great salesmanship from Brad! Would recommend to others considering purchasing a vehicle in the Jefferson City area. Brad was very knowledgeable and helped with any questions before and after the purchase. Thank you! More

alignment and new tires I have always been very pleased with the service I have received at this Ford location. Everyone who has ever assisted me have always been very thoro I have always been very pleased with the service I have received at this Ford location. Everyone who has ever assisted me have always been very thorough with any answers to any questions I have and go out of their way to make me feel they appreciate my business. Ron went out of his way to help me with my tires as also to get me the best price possible. He was awesome. More

Double the Fun My wife and I purchased two pre-owned vehicles at Joe Machens in Jefferson City in one weekend. Both were super clean, low mileage, late models. And My wife and I purchased two pre-owned vehicles at Joe Machens in Jefferson City in one weekend. Both were super clean, low mileage, late models. And both were well under market prices. Service was fast and easy. More

Helpful and Quick Quick Lane is always helpful with maintenance issues. We get our Escape serviced there on a regular basis and they always assist us with planning ahea Quick Lane is always helpful with maintenance issues. We get our Escape serviced there on a regular basis and they always assist us with planning ahead on our routine maintenance so we can work service into our budget. Much appreciated for our family budget. And, the service is always professional and quick! More