Joe Machens Capital City Ford

QUICK AND EASY THEY WERE VERY INFORMATIVE AND HELPFUL. MADE US FEEL COMFORTABLE. WOULD RECOMMEND DEALERSHIP TO FRIENDS AND FAMILY. VEHICLE WAS READY WHEN PROM THEY WERE VERY INFORMATIVE AND HELPFUL. MADE US FEEL COMFORTABLE. WOULD RECOMMEND DEALERSHIP TO FRIENDS AND FAMILY. VEHICLE WAS READY WHEN PROMISED LOOKED AWESOME WHEN WE PICKED UP More

Tire Leak Repair This was a fantastic experience! Taking my car to get worked on always makes me nervous, but everyone was so helpful and directed me in a friendly, pr This was a fantastic experience! Taking my car to get worked on always makes me nervous, but everyone was so helpful and directed me in a friendly, professional way. They definitely went above and beyond my expectations, and explained the process as it happened so that I knew what to expect the entire time. I was given periodic updates, and the issue was fixed in a very timely manner. I was so grateful for this experience! More

Easy to work with. The salesman, Douglas Keeler, and the finance manager, Matt Wilde, had everything ready for me when I arrived. I had everything worked out over the ph The salesman, Douglas Keeler, and the finance manager, Matt Wilde, had everything ready for me when I arrived. I had everything worked out over the phone prior to leaving my home so I didn't have to spend time waiting. I took a risk by driving almost two hours to this dealership and was not disappointed with their level of attention. More

Took 5 days and a bill of $360 to find a ROCK! This was my second time in for this problem. I took my service advisor on a test drive so he could hear the noise which was a thump in the rear suspen This was my second time in for this problem. I took my service advisor on a test drive so he could hear the noise which was a thump in the rear suspension as the car drove over a dip. He confirmed hearing the noise. At the end of the first day I called to check onthe car and was informed they couldn’t find the noise so I needed to find other transportation home. I live out of town. I have a premium extended warranty on this vehicle and asked if it paid for a rental. I was informed that it did. I asked my service advisor to keep me informed on the progress. I picked up the rental car and did not hear from them for a day or 2. The weekend went by and I received a call on Monday afternoon that they had located and fixed the problem. It was a rock lodged in the suspension. They had the car for about 5 days. The bill was $360. FOR A ROCK!!! I came in pick up my car and talked with the service manager. Furthermore I was told that the technician who worked on the car was asked how much to bill me! Now this guy is actually low man on the totem pole. I would think management would be in on such a high cost of the removal of a ROCK. I paid it under deress to get my car back. Once in the car I was further upset as my car smelled like diesel fuel and my steering wheel was greasy and oily to the point I used a wet wipe to clean it. My brand new tan car mats I had just purchased were black with oil or grease so I assume no temporary car mats were put down prior to working on the car. Both front mats were soiled. have cleaned these mats and there are still marks. My problem with this entire situation is lack of communication while working on the car, a disregard for the customer’s property and an outrageous price for the removal of a ROCK. If I were a big business person or had political pull I am sure the ROCK would have been taken care of at no charge. I believe that service has really declined since Joe Machens has purchased More

Friendly not Pushy! They Make buying a New Car Fun. I have purchased a few vehicles from Machens Ford over the years. The staff has been together the entire time. Mike Rogers and his sales force are ext I have purchased a few vehicles from Machens Ford over the years. The staff has been together the entire time. Mike Rogers and his sales force are extremely courteous, and offer Help when the time is right. When pricing the vehicle they give you their best shot the first time. No haggling necessary. I highly recommend Machens for a New or Used purchase. In addition Matt Wilde makes the paperwork a Breeze. Thanks, Steve S. More

Great work by body shop & completed quicker than expected I had gotten a rock chip on the hood of my new Escape. The body shop team took care of it and you can't even tell it was there; the paint is a perfect I had gotten a rock chip on the hood of my new Escape. The body shop team took care of it and you can't even tell it was there; the paint is a perfect match. The cost was significantly cheaper than the 2 other estimates I'd gotten (I chose not to turn this into insurance since the cost to fix was lower than my deductible). Plus I needed "The Works" oil change and 15,000 mile maintenance done and Mike in the body shop worked with Doug in the service department to see that it was all done in one trip. And as always the gal at the payment window is super friendly, always checks to see if we have rewards points and makes it a pleasant experience (even though it may not be painless on the wallet!) More

Truck purchase No complaints except had to wait hour to hour and half to see the finance person, we could have been going over the how to stuff on the truck during t No complaints except had to wait hour to hour and half to see the finance person, we could have been going over the how to stuff on the truck during that time. Mostly satisfied, just don’t like spending anymore more time than I have to in dealerships More

Fantastic experience Randy Wells found me the perfect vehicle for my needs. He was not pushy with me, while I was making my decision. I will definitely do business with Ra Randy Wells found me the perfect vehicle for my needs. He was not pushy with me, while I was making my decision. I will definitely do business with Randy again in the future. Overall great experience at Machens! More

My experience working with Mike Rogers was excellent!!!! I dealt with Mike Rogers with the purchase of a 2015 Jeep Wrangler. He was very helpful in letting me test drive the vehicle and knowledgeable about t I dealt with Mike Rogers with the purchase of a 2015 Jeep Wrangler. He was very helpful in letting me test drive the vehicle and knowledgeable about the equipment on the vehicle. Every time I would call, he would always answer the phone and was very cordial. I would recommend asking for Mr. Mike Rogers if interested in purchasing a vehicle. I know I will in the future!! More

It was a great service I received Have more donuts for customers while waiting for car to be done instead of all the staff eating them all And them complaining no more donuts to eat t Have more donuts for customers while waiting for car to be done instead of all the staff eating them all And them complaining no more donuts to eat they should be working instead of having breakfast on joe macheans More