Joe Machens Capital City Ford

alignment and new tires I have always been very pleased with the service I have received at this Ford location. Everyone who has ever assisted me have always been very thoro I have always been very pleased with the service I have received at this Ford location. Everyone who has ever assisted me have always been very thorough with any answers to any questions I have and go out of their way to make me feel they appreciate my business. Ron went out of his way to help me with my tires as also to get me the best price possible. He was awesome. More

Double the Fun My wife and I purchased two pre-owned vehicles at Joe Machens in Jefferson City in one weekend. Both were super clean, low mileage, late models. And My wife and I purchased two pre-owned vehicles at Joe Machens in Jefferson City in one weekend. Both were super clean, low mileage, late models. And both were well under market prices. Service was fast and easy. More

Helpful and Quick Quick Lane is always helpful with maintenance issues. We get our Escape serviced there on a regular basis and they always assist us with planning ahea Quick Lane is always helpful with maintenance issues. We get our Escape serviced there on a regular basis and they always assist us with planning ahead on our routine maintenance so we can work service into our budget. Much appreciated for our family budget. And, the service is always professional and quick! More

Great experience Very friendly staff and great to work with. We felt treated fairly and our concerns were addressed. We would definitely use their services again. A Very friendly staff and great to work with. We felt treated fairly and our concerns were addressed. We would definitely use their services again. Added bonus, great waiting area with free drinks and treats. More

Scheduled Maintenance Experience My service consisted of a scheduled oil change and service. I asked the service technician to help diagnose another issue that I was struggling to id My service consisted of a scheduled oil change and service. I asked the service technician to help diagnose another issue that I was struggling to identify. The service technician acted upon my request and provided feedback on actions to be taken to address the issue. Overall my experience was consistent with my previous service visits. My service was executed in the estimated time quoted and my vehicle was ready when stated. More

Joe Herx was great to work with. I ask him to be on the lookout for a good truck because I was looking to trade. He went over all the things about the 2017 truck we brought. Also Jam I ask him to be on the lookout for a good truck because I was looking to trade. He went over all the things about the 2017 truck we brought. Also Jamie Wilson was great to work with. He took his time to go over the paper work. More

Had oil change and multi point inspection Did a great job checked out everything. Didn't have to wait long and have already recommended you to a friend. I'm on the road at least once a month Did a great job checked out everything. Didn't have to wait long and have already recommended you to a friend. I'm on the road at least once a month ( 8 hour drive) and feel safe after having my car serviced. Good Job! More

Great Customer Service! Customer service is great. Very responsive and attentative. Quality of work is very high. Friendly staff that is always willing to go the extra mil Customer service is great. Very responsive and attentative. Quality of work is very high. Friendly staff that is always willing to go the extra mile! More

Six visits later...I sold my truck Multiple problems over the seven years I had my vehicle. Rarely would they fix my problem on the first visit. They would try to charge me my deductibl Multiple problems over the seven years I had my vehicle. Rarely would they fix my problem on the first visit. They would try to charge me my deductible at every visit even though it was the same problem. At times, I would make an appointment, and they wouldn’t even get to my vehicle. My latest problem was a leak. It took six visits to correct. I love the F150. However, at the end I sold my F150 for a new truck just to get away from Joe Machens Capital City Ford. I will never go back. More

Put customer back into customer service I am on a fixed income, but i still need a dependable and affordable vehicle. I applied for financial services online. I was denied. Then Mike reached I am on a fixed income, but i still need a dependable and affordable vehicle. I applied for financial services online. I was denied. Then Mike reached out to me and helped me choose an affordable down payment and monthly loan payment. Most places I have been to hear that I have a fixed income and turn me down. Him and Bradley worked together and found a deal for me. I had a new car with a small down payment within a couple hours. They even topped off the gas and gave me a spare key. Thank you so much! I will refer everyone I know to you. More