Joe Machens Capital City Ford

First time buyer. I am super happy I chose this dealership. Cody and Jamie made my first car buying experience very easy and understandable. Would highly recommend this I am super happy I chose this dealership. Cody and Jamie made my first car buying experience very easy and understandable. Would highly recommend this dealership to anyone. Thanks! More

Excellent experience in buying our NEW FORD vehicle. We purchased a new Ford Explorer Platinum from Joe Machens Ford this week. We purchased a Ford F150 for my husband a few years ago and appreciated t We purchased a new Ford Explorer Platinum from Joe Machens Ford this week. We purchased a Ford F150 for my husband a few years ago and appreciated their customer service, their courtesy, and the attention to detail in communicating with us at that time. And of course, we have enjoyed their courtesy in the follow up service over these past years. So when it came time to trade my 2013 Ford Explorer we went back to the Joe Machens Dealership, and back to the salesman who sold us the truck....Doug Keeler. Everyone involved in the purchasing effort of the vehicle was more than helpful and accommodating. Three that I will name here who went above and beyond to assist us in making the deal were the salesman Doug Keeler, the sales manager Brian Lorts, and the business manager Matt Wilde. They were friendly and courteous to us throughout the whole process. So the deal was made. I am thrilled to be driving a new Ford Explorer Platinum, it's awesome! Thanks to all involved. Stanley and Mary Kolb . More

Great Got the recall after done 3 attempts. Please this is all saying. No further comments at this time. Thank you thank you thank you thanks Got the recall after done 3 attempts. Please this is all saying. No further comments at this time. Thank you thank you thank you thanks More

Body shop repair Just a shout out to the team at Capital City Ford. Did an awesome job repairing my van. Kept me informed throughout the whole process had some issues Just a shout out to the team at Capital City Ford. Did an awesome job repairing my van. Kept me informed throughout the whole process had some issues with backordered parts. Once repair was done there was internal transmission problems they took my van back and got everything fixed with my insurance company to eliminate me any headaches dealing with them. Thanks again for taking care of us!! More

Amazing, Friendly, and Easy to work with Randy and Matt made our first buying experience simple and easy. They were able to answer our questions quickly and help us understand anything we wer Randy and Matt made our first buying experience simple and easy. They were able to answer our questions quickly and help us understand anything we were unsure of. We did not feel pressured or forced at all! It was a real pleasure working with both of them. More

Great customer service after the sale The service manager was willing to work with us when we needed him to so that we could get our truck fixed. We were given a vehicle to drive even tho The service manager was willing to work with us when we needed him to so that we could get our truck fixed. We were given a vehicle to drive even though we do not live in Columbia. The service was done in a timely manner. We have had several techs at a different location look at our vehicle but the techs at Columbia found the problem and fixed it. They were very understanding and listened to our concerns.... More

Listens to the customer. All of my questions and concerns were answered to my satisfaction. I am a loyal customer of FORD and this is the second new vehicle purchased at this All of my questions and concerns were answered to my satisfaction. I am a loyal customer of FORD and this is the second new vehicle purchased at this dealership and I will probably buy at least one more. Salesperson and Financial Manager working with their Sales Manager took care of my needs and I am extremely happy with all three. More

Car purchase My husband and I found a car on Autotrader. We sent an inquiry and within the hour Brad responded and the ball was rolling. The test drive was awesome My husband and I found a car on Autotrader. We sent an inquiry and within the hour Brad responded and the ball was rolling. The test drive was awesome and informative. Everyone was helpful and kind. The whole experience was top notch. More

New car purchase Good overall, Brad Bartlett was easy to work with and Jaime made all of the paperwork bearable. Will always choose the Jeff city location over Columb Good overall, Brad Bartlett was easy to work with and Jaime made all of the paperwork bearable. Will always choose the Jeff city location over Columbia. More

Used vehicle purchase with great friendly customer service Great salesmanship from Brad! Would recommend to others considering purchasing a vehicle in the Jefferson City area. Brad was very knowledgeable and Great salesmanship from Brad! Would recommend to others considering purchasing a vehicle in the Jefferson City area. Brad was very knowledgeable and helped with any questions before and after the purchase. Thank you! More