Joe Machens Capital City Ford

Great customer service They took care of my car and made sure I had a rental while my car was being worked on since I was out of a vehicle for a few days. No complaints here They took care of my car and made sure I had a rental while my car was being worked on since I was out of a vehicle for a few days. No complaints here More

Oil Change I took my vehicle in for an oil change because according to the mileage it was due very soon and the oil light had come on. So I took it in immediatel I took my vehicle in for an oil change because according to the mileage it was due very soon and the oil light had come on. So I took it in immediately. When I dropped it off I told them the oil light was on and stated that I wondered if there was a problem. They called and said it was finished a couple of hours later so I went to pick it up. When checking out I asked if it was low on oil since the light had come on. I was told no and proceeded to pay. When I got to my car and took a look at the paperwork I saw "extreme oil leak" written at the bottom. I went back in and questioned it again. The desk person went and talked to the mechanic and then informed me, yes, there was a bad leak and he cleaned everything up and filled it back with oil but I needed to take it to the Jeep certified dealer to find out where the leak was. I was charged for this "oil change" but feel the service I received was very lacking. I was even called when they had my vehicle in and told about other fixes they recommended but nothing of this extreme oil leak! Good thing I looked over the work order myself. More

Very Good. This is part of our regular up keep and maintenance of our car; so as to avoid any problems in the up coming months and years . We have had good resu This is part of our regular up keep and maintenance of our car; so as to avoid any problems in the up coming months and years . We have had good results with all of Ford Products. More

Good service in a reasonable time frame. Prompt service and a nice waiting area with good food. Also vehicle available to take customers anywhere while waiting on vehicle. Headlight switch tu Prompt service and a nice waiting area with good food. Also vehicle available to take customers anywhere while waiting on vehicle. Headlight switch turned back to proper position which is rare most places. More

Was just looking around and left with the car Me and my husband were just looking around the past couple days and we stopped in just to see what they had and John greeted us outside very friendly Me and my husband were just looking around the past couple days and we stopped in just to see what they had and John greeted us outside very friendly guy he helped us in every way possible he handed us over to his associate which also did an excellent job me he did everything in his power he could get us where we needed be so we could leave in the car and we left for the car the same day was very shocked and pleased I think the Joe Machens Ford in Jefferson City very much for all their help and a wonderful team they have their I would recommend them highly More

Traded In Wonderful experience! We brought two little kids with us and they helped make the process smooth and fast. Plus- all the "freebies" for the little one Wonderful experience! We brought two little kids with us and they helped make the process smooth and fast. Plus- all the "freebies" for the little ones was a major plus. More

Job well done We went in looking at one vehicle; that vehicle did not end up working or fitting the needs we had and Cody went above and beyond searching for the ex We went in looking at one vehicle; that vehicle did not end up working or fitting the needs we had and Cody went above and beyond searching for the exact vehicle that we needed and fit our criteria. He put the focus on our needs and took the time to find what worked for us. More

Prius Owner They had a great price on my new PRIUS and the paperwork was easy and simple to get through. We had a couple miscommunication errors yet the dealershi They had a great price on my new PRIUS and the paperwork was easy and simple to get through. We had a couple miscommunication errors yet the dealership resolved them relatively quickly. I love my new car. More

Trade in/trade up What I needed was a good used car. What I got was my favorite type of car and more than I ever expected on my trade-in, so it was a win-win. Mike fo What I needed was a good used car. What I got was my favorite type of car and more than I ever expected on my trade-in, so it was a win-win. Mike followed through on everything he said he'd take care of and made the purchase a breeze. More

Great Experience!! Brought my truck in to fix an issue with the seat. And they were able get all the parts ordered and had it done the next day!! Trenton also had them t Brought my truck in to fix an issue with the seat. And they were able get all the parts ordered and had it done the next day!! Trenton also had them take care of a recall while it was there saving me a trip and with the help of Brad Bartlett got me a loaner truck while it was in shop. Great Job Trenton,Brad, and everyone at Joe Machens Capital City!! More