Joe Machens Capital City Ford

Quick and courteous.Dependable Great job, follow up to adjust service rendered in tire rotation. We agreed to notify service department if balance continue to be a problem ASAP. Great job, follow up to adjust service rendered in tire rotation. We agreed to notify service department if balance continue to be a problem ASAP. More

Service Ron & Beau were very fair with the required tire replacement cost. It took a couple different phone calls but in the end all were satisfied. Ron & Beau were very fair with the required tire replacement cost. It took a couple different phone calls but in the end all were satisfied. More

Good job Took a few trips but they finally found the issue with the right conditions. Trenton was really cool about it and I never felt like I was a bother and Took a few trips but they finally found the issue with the right conditions. Trenton was really cool about it and I never felt like I was a bother and they really tried to help each time. I’ve always had a good experience with the dealership as a whole and they will continue to have my business. More

Trailer hitch for 2017 Edge Excellent and professional service. Installation was completed in a timely manner. Everyone was friendly and customer service minded including cashier Excellent and professional service. Installation was completed in a timely manner. Everyone was friendly and customer service minded including cashier and courteous car driver. Will use this dealer as my one and only service provider. More

excellent good service great to work with dependable nd if they have question about something they found wrong with your car they will call you first good service great to work with dependable nd if they have question about something they found wrong with your car they will call you first More

Exceptional customer service experience I worked with Douglas Keeler on the purchase of my used Ford Edge. The dealership was over a 100 miles from my home. So I basically put my trust in D I worked with Douglas Keeler on the purchase of my used Ford Edge. The dealership was over a 100 miles from my home. So I basically put my trust in Douglas as to the condition of the car. After arriving at the dealership the car was exactly has he stated. The entire experience at the dealership was great. I would highly recommend these guys for your next purchase. More

the most wonderfull experience! Let me start off by saying, I was once a finance manager for a ford dealership for 6 years and my husband is a retired ford Service Manager of 24 yea Let me start off by saying, I was once a finance manager for a ford dealership for 6 years and my husband is a retired ford Service Manager of 24 years...Our experience from the salesman, finance, and deal made was more than 5 stars, we drove over 6 hours and we shopped over 10dealerships in our area for customer service and some pleasant to deal with. The staff @ Joe Machens I recommend to anyone. I own a marine dealership so pleasing me is hard and my expectations are old fashion and high. Ford should send people to them for training for perfection of customers service. thank you amanda Petersen 501-206-4801 More

Oil changed for two vehicles Everyone was polite, prompt efficient. I appreciate the shuttle services taking me to and from my home. I declined additional evaluation services as Everyone was polite, prompt efficient. I appreciate the shuttle services taking me to and from my home. I declined additional evaluation services as it seemed too expensive More

Spending money on service before first payment I ended up spending $377 (most of which was on the diagnosis) before I even made my first payment was disappointing. I could have taken it to my mech I ended up spending $377 (most of which was on the diagnosis) before I even made my first payment was disappointing. I could have taken it to my mechanic and got this accomplished for a lot less. I was of the belief I would be treated fair because of the recent purchase. I was wrong. More

Bluetooth issues My vehicle needed updates for the Bluetooth & I needed a new part for my hatch. I was able to get it in quickly for repairs. My vehicle needed updates for the Bluetooth & I needed a new part for my hatch. I was able to get it in quickly for repairs. More