Joe Machens Capital City Ford

Quick Service I got to the service center at 7:10 a.m. and my car was taken in shortly thereafter and my wait time was only 30 minutes. I was at work by 8:00 a.m. I got to the service center at 7:10 a.m. and my car was taken in shortly thereafter and my wait time was only 30 minutes. I was at work by 8:00 a.m. More

Oil change and tire rotation Staff is friendly. The service was fast and efficient. I'm very pleased with my choice to go to Joe Machens Ford. Keep it up guys. Thanks for everythi Staff is friendly. The service was fast and efficient. I'm very pleased with my choice to go to Joe Machens Ford. Keep it up guys. Thanks for everything. I bought the car on October and that's when I had the pleasure of working with Eric and Mike. Those guys did everything in their power to ensure I left with a car that day and gave me a deal I couldn't pass up. I didn't get the name of the person who checked my car in or who it was that worked on the car, but who ever it was, was excellent. I was shown so much respect and the coffee is definitely a plus. Thanks. More

Didn't do all of the work. They didn't rotate the tires and didn't tell me and it took very long to get the service done the last time I came in they didn't rotate the tires eit They didn't rotate the tires and didn't tell me and it took very long to get the service done the last time I came in they didn't rotate the tires either and now I'm two of my tires are wearing out More

Lack of available OEM parts The person-to-person customer service I received was excellent. Steve Joplin was very attentive and provided detailed explanations on the repairs tha The person-to-person customer service I received was excellent. Steve Joplin was very attentive and provided detailed explanations on the repairs that I needed on my 2015 Ford Edge. Due to reasons beyond his control, my repairs could not be completed during the initial visit. In the original repair visit the Ford replacement part, a rear shock, was delayed due to immediate part availability. I was able to leave my vehicle a couple of extra days in order to have the service done upon the part's arrival. During this repair appointment for the shock replacement, an additional problem was identified with the rear wheel hubs. This repair will be delayed several weeks due to model change in the hubs and their availability. To me, this is not a Joe Machens problem, this is a Ford Motor Company problem. I have to assume these delays are due to Lean manufacturing practices and inventory management decisions by Ford. It should not take weeks to get a replacement part for a vehicle of this age. More

Good experience Idk why this time was $10 more when I've gotten every oil change there since buying the car. He told me it took 6 quarts so why was it more than any o Idk why this time was $10 more when I've gotten every oil change there since buying the car. He told me it took 6 quarts so why was it more than any of the other times? More

analyzed and corrected the problem engine came on due to spark plug issues . Steve was very helpful ! He called and kept me informed as there was some difficulty correcting the pro engine came on due to spark plug issues . Steve was very helpful ! He called and kept me informed as there was some difficulty correcting the problem . Technicians were immediately able to recreate the problems I told them about . More

Outstanding Dealership My salesman, Douglas (Flex) Keeler, contacted me with a desire to trade for my low Mileage 2016 F150. The Sales Managers worked with Flex to make me My salesman, Douglas (Flex) Keeler, contacted me with a desire to trade for my low Mileage 2016 F150. The Sales Managers worked with Flex to make me a terrific deal. They are an outstanding Dealership. I highly recommend Joe Machens Capital City Ford for your next vehicle. More

Great and down home feeling Tim pratt was great! We let him know what we wanted and had what we asked for. Vary down to earth and made it vary easy super happy with are new truck Tim pratt was great! We let him know what we wanted and had what we asked for. Vary down to earth and made it vary easy super happy with are new truck. All of the oyher employees where vary helpful with everything. More

Courteous and fast service! We already knew what we wanted when we got to the dealership and had done research online about the used vehicle we were interested in. We inquired ab We already knew what we wanted when we got to the dealership and had done research online about the used vehicle we were interested in. We inquired about the vehicle and were set up the same day to take a look at it and test drive. They ran the numbers for us and gave us a fair trade and the vehicle was priced fairly as well. We didn't feel pressured or swindled. The paperwork was done in a flash and we were out the door with our new vehicle by close of business day. Sweet! More

I hate to say it but this was a terrible experience. You folks have always done a great job for me, but not this time. It was m ore guessing about the problem than trying to solve it. Hundreds of doll You folks have always done a great job for me, but not this time. It was m ore guessing about the problem than trying to solve it. Hundreds of dollars in guessing is not good service. More