Joe Machens Capital City Ford

Battery cable The car I purchased in November of 2017 has been in for repair 3 times and I feel one visit was the result of a previous repair The car I purchased in November of 2017 has been in for repair 3 times and I feel one visit was the result of a previous repair More

Unskilled service techs Had master cylinder replaced several months ago due to a safety recall, service took half of a day. Brake pedal never felt solid after service and eve Had master cylinder replaced several months ago due to a safety recall, service took half of a day. Brake pedal never felt solid after service and eventually started to bleed down towards the floor board at stop lights. Set up an 8:00 am appointment for this service. At quitting time I received a call from the dealership letting me know that they could not duplicate the problem with my brakes and was told that I could come get my truck . Received a repeat phone call from them in a few minutes letting me know that they would have their seasoned good mechanic take a look at my truck. He found the problem before he ever left the dealership. I was called to be told that the master cylinder was bad and it was going to cost about $240 to have it replaced I told the service writer that they had just replaced that five thousand miles ago and it should be covered under warranty , he argued too and said that they had not replace the master cylinder it was the brake booster I said no it was the master cylinder and he looked it up and agreed eventually. I was not charged to have the master cylinder replaced however I was without my vehicle for 2 days. This is my work truck that I pull my trailer with so that's two days of no pay. Driver side top of fender now has scratches on it where something was drugged over the top of it. More

Used vehicle purchase Jerad was very helpful with us and determining our wants and needs. I would highly recommend purchasing a vehicle from him and plan to go back for any Jerad was very helpful with us and determining our wants and needs. I would highly recommend purchasing a vehicle from him and plan to go back for any needs we have. More

If you want A+ Service go to Joe Machines Capital City Ford! Kyle Brink and Terry Bradshaw were very helpful! Quick and easy process. They were able to find someone to finance me even though my credit wasn’t the Kyle Brink and Terry Bradshaw were very helpful! Quick and easy process. They were able to find someone to finance me even though my credit wasn’t the best. I test drove the vehicle and was able to leave with it the same day. A+++ Service and I highly recommend working with them. More

It was great. Travis and kris were amazing with helping us find a vehicle and working with us. You two made the shopping so much better and a great experience. Wh Travis and kris were amazing with helping us find a vehicle and working with us. You two made the shopping so much better and a great experience. What I love the most they were so honest. Keep up the great work Travis and kris. Again thank you for my new ride. More

Back into an SUV Doug was great at listing to what I was looking for and narrowing down options to find me the perfect car. I’m so happy!! Doug was great at listing to what I was looking for and narrowing down options to find me the perfect car. I’m so happy!! More

Professional people who care. All the employees were friendly and helpful. I would highly recommend this dealership to all comers. There is no waiting around hoping someone will wa All the employees were friendly and helpful. I would highly recommend this dealership to all comers. There is no waiting around hoping someone will wait on you. More

Excellent with time management. Excellent maintenance and information about your vehicle. Experience, exceptional, coursey, responsible, respect; dignity, knowledgeable, excellent wi Excellent maintenance and information about your vehicle. Experience, exceptional, coursey, responsible, respect; dignity, knowledgeable, excellent with wait time, time management. Caring staff about their services provided. More

Repair Great customer service I received from the beginning to the end., would recommend this for anyone that has a Ford Vehicle service OK I’m bored I was T Great customer service I received from the beginning to the end., would recommend this for anyone that has a Ford Vehicle service OK I’m bored I was Trent and other employee More

Outstanding Salesman Randy Wells worked very efficiently with us on finding the perfect vehicle to match our needs. There was a minor hiccup with paperwork while dealing w Randy Wells worked very efficiently with us on finding the perfect vehicle to match our needs. There was a minor hiccup with paperwork while dealing with the Finance Manager, but Randy Wells was there to guide us through the full process to make sure our needs were satisfied. In the end, the minor hiccup was resolved, and I could not be happier. My husband and I are very grateful for Randy and his outstanding customer service skills. We enjoyed doing business with Randy and will highly recommend anyone in the market for a new vehicle visit Randy Wells at Joe Machens Capital City Ford. Thank you Randy! More