Joe Machens Capital City Ford

Excellent First Time Car Buying Experience My first time purchasing a car was smooth, comfortable, and easy thanks to Cody Byers and Jamie Wilson at Capital City Ford. I highly recommend going My first time purchasing a car was smooth, comfortable, and easy thanks to Cody Byers and Jamie Wilson at Capital City Ford. I highly recommend going to this dealership. I felt like they took care of me and I didn't have to worry about being pressured. The gentlemen even gave me lunch as I waited and topped off the gas tank. Everyone was friendly and Cody provided excellent service to me from test-driving the car to leaving the lot. There were others who helped make my experience great but I unfortunately don't remember names. Everyone there is just friendly and helpful. More

Great experiance! We would like to thank Jerad Miller for his hard work finding the perfect car for our son. It was a great experience dealing with everyone at Machens We would like to thank Jerad Miller for his hard work finding the perfect car for our son. It was a great experience dealing with everyone at Machens Capital Ciry Ford, thanks to everyone! More

Hassle free buying experience!! We told Brad what we needed out of a vehicle and he immediately started searching for the best truck with the options that best suited us. Brad took u We told Brad what we needed out of a vehicle and he immediately started searching for the best truck with the options that best suited us. Brad took us through all the special rebates and financing Ford had going on and answered all of our questions knowledgeably. In no time at all, he turned us over to Jamie to take care of the financing. Jamie ran us through multiple scenarios to get the financing perfect for us! Smooth and hassle free buying experience all the way around!! More

Routine maintenance Everyone was very courteous. Went to work on my vehicle right away. Did not try to over sell other unrelated services. Returned my vehicle as clean as Everyone was very courteous. Went to work on my vehicle right away. Did not try to over sell other unrelated services. Returned my vehicle as clean as I took it in. Courtesy van driver very nice-also nice lady at checkout More

Good advice from Justin Jones, service advisor on what was Good advice for a 20 year old Mazda 4000 to keep it running. Justin gave me 5 or 6 service items that needed attention. I will be back for several w Good advice for a 20 year old Mazda 4000 to keep it running. Justin gave me 5 or 6 service items that needed attention. I will be back for several we postponed until next month. More

Great experience, no hassle. Brad was great. I told him what I was looking for and he found something right away. He even had it brought up from Columbia. Good job. Brad was great. I told him what I was looking for and he found something right away. He even had it brought up from Columbia. Good job. More

Quick, easy, convenient service When my windshield got cracked on the way to an out of town event I panicked because I wasn't sure if it would be possible to get taken care of that s When my windshield got cracked on the way to an out of town event I panicked because I wasn't sure if it would be possible to get taken care of that same day. My partner went over to the dealership and they worked with him on getting me in as soon as I was back in town. No fuss customer service led to my issue getting taken care of promptly and efficiently. More

Service Department The third/fourth time around was much better. The service department set up an appointment for me and provided me a loaner vehicle until my vehicle wa The third/fourth time around was much better. The service department set up an appointment for me and provided me a loaner vehicle until my vehicle was ready. Thus far, my vehicle seems to be properly operating. More

Great Experience The salesman was very friendly and gave us all the time and answered the many questions we had. He found the perfect truck for us. The salesman was very friendly and gave us all the time and answered the many questions we had. He found the perfect truck for us. More

Great for oil change, bad for tires These guys are great for a simple oil change, but not so great for tire selection or tire warranty coverage. I worked directly with Michelin to make s These guys are great for a simple oil change, but not so great for tire selection or tire warranty coverage. I worked directly with Michelin to make sure I had everything needed for my tire warranty claim and was good to go. These guys at Machens tried telling me I needed more and delayed my claim, after confirming with Michelin a second time, now the guys at Machens said I had everything needed (same stuff as before a day later). Apparently only one person can do these warranty claims as was not able to do it the next day delaying me another day with out my vehicle. Service was not a priority and I had to remain persistent to make sure my warranty claim was processed. The tire price was almost $20 higher per tire than other local dealers, they did price match though. They oil change sticker was also not replaced nor was the oil life setting reset. More