Joe Machens Capital City Ford

Communication problems. We had a right front break problem and left the vehicle for the next day. The technician ball parked the price at $350 (my opinion) . The next day F We had a right front break problem and left the vehicle for the next day. The technician ball parked the price at $350 (my opinion) . The next day Ford called and said it would cost $720 (Actually $709). Thinking that the tech lowballed the price I needed the 2009 Escape fixed anyway. Ford failed to tell me after the description of services on "my" bill that both the right and left need new rotors and break pads when fixing one until after I got the Escape home and called the service manager. I believe that the techs need to tell the customer when fixing breaks that both needed to be replaced and in the description of work on the bill that needs to be stated also. Also they were to call me when the Escape was to be done before I left work at 3:00 p.m. They didn't. I walked to Ford granted they are relatively close with my wife on the way to Ford if the vehicle wasn't done yet. I hated to keep calling back to see when the Escape was going to be done. They called my office at 3:10 p.m. (answering machine verified). Joe Machen's people were nice but I didn't know both were going to replaced and the bill times two. More

Top notch Last visit was for vehicle service. As always excellent service and done quick. In the past I have bought last 3 vehicles from the JC location and Bre Last visit was for vehicle service. As always excellent service and done quick. In the past I have bought last 3 vehicles from the JC location and Brent Simmons will continue getting my business. More

All personnel at Machens I have had nothing but great service each time I have visited the dealership. From sales, finance, service shop, quick lube, and detail shop. I will I have had nothing but great service each time I have visited the dealership. From sales, finance, service shop, quick lube, and detail shop. I will definitely continue to do business with them. More

Salesman Brad Bartlett was an excellent salesman!! He found a SUV that checked everything off my list! I didn’t have to search anymore! Good job Mr. Bartlett!! Brad Bartlett was an excellent salesman!! He found a SUV that checked everything off my list! I didn’t have to search anymore! Good job Mr. Bartlett!!! More

please customer They are the best place to get a new car and very helpful to there customers.They treat there customer like part of a family. They are the best place to get a new car and very helpful to there customers.They treat there customer like part of a family. More

they did a great job Had a left back door a jar a new Sensor was ordered we got a rent a car for the day. Got a call the next day saying the wrong part came in they orde Had a left back door a jar a new Sensor was ordered we got a rent a car for the day. Got a call the next day saying the wrong part came in they ordered the part again the parts Supervisor got involved and took care of getting the right part. They took care of another day for car rental. They are on,the ball and I would recommend them. They are all very much for customer service. Thank you for taking care of us. More

Great experience, no regrets I purchased a used 2016 ford fusion. I had alot of anxiety about buying a car and the whole team worked with me and made it a great experience. Brent I purchased a used 2016 ford fusion. I had alot of anxiety about buying a car and the whole team worked with me and made it a great experience. Brent Simmons was kind, patient, and gave me plenty of room to breath. Jamie over in finance had a great attitude and I left feeling good about my decision. I am very grateful for their attention and overall service. I will most definitely come back. More

It was AWESOME My husband and I came her expecting to not be able to get a new car and we got one. Brad Bartlett and Mike Slinkerd were both really awarding employee My husband and I came her expecting to not be able to get a new car and we got one. Brad Bartlett and Mike Slinkerd were both really awarding employees who helped make it possible. I would recommend Joe Machens Ford in Jefferson City any day of the week. More

Fast Service My warning light came on late in day while running errands. Stopped by dealership to see what was going on. They explained issue, set up appointment f My warning light came on late in day while running errands. Stopped by dealership to see what was going on. They explained issue, set up appointment for next morning, and had it fixed by mid morning. More

New car today Had a great experience with Joe Machens and Jared Miller today. He was great to work with, met all of my needs . Was a truly great experience. Will r Had a great experience with Joe Machens and Jared Miller today. He was great to work with, met all of my needs . Was a truly great experience. Will recommend him to all my friends and family. Thank you Jared! More