Joe Machens Capital City Ford

Jim’s new (er) Suburban. Jerad Miller and Terry Bradshaw were great to work with. I live in Shawnee Ks and I found this Suburban on line. Jerad worked hard to earn my business Jerad Miller and Terry Bradshaw were great to work with. I live in Shawnee Ks and I found this Suburban on line. Jerad worked hard to earn my business. He answered all my questions- called me back several times with answers. We drove 2 1/2 hrs today and on arrival they had the Suburban ready for a test drive. All in all I would highly recommend this dealership and Jerad and Terry. More

F150 Ruby Red LB 4x4 very comfortable to deal with. My nephew was impressed with my comments regarding the dealership. He said he would consider buying his next Ford very comfortable to deal with. My nephew was impressed with my comments regarding the dealership. He said he would consider buying his next Ford there even though it is a distance from Independence, MO. More

Quick lane is fast and efficient I use Machens Quick Lane service for my Oil Changes and light maintenance. They do a great job and their customer waiting area is top notch. I use Machens Quick Lane service for my Oil Changes and light maintenance. They do a great job and their customer waiting area is top notch. More

Beyond expectations Devon Henry was fabulous!!! He went out of his way to put us in a new vehicle with a higher trim package and lower price than anything else we had loo Devon Henry was fabulous!!! He went out of his way to put us in a new vehicle with a higher trim package and lower price than anything else we had looked at. He spent over an hour with us after the sale to make sure we were comfortable with all of the options on the vehicle. From start to finish this experience was five star!!! Thank you to Devon and Mike (finance manager) for making this an enjoyable buying experience!!!!! More

Great service from everyone and would recommend to anyone. This was my first experience in buying a new vehicle and I did not feel pressured at all in making any purchases. The service was great and everybody This was my first experience in buying a new vehicle and I did not feel pressured at all in making any purchases. The service was great and everybody is friendly. There is also free slushees so that makes it worth it right there. More

Don't use on line service request I requested service on line. I needed an oil change, 4 tires, alignment, 60,000 mile maintenance,and a motor vehicle inspection. In my request I speci I requested service on line. I needed an oil change, 4 tires, alignment, 60,000 mile maintenance,and a motor vehicle inspection. In my request I specified the tires I wanted with part numbers. They had them in stock on the day of my request (Thursday). Fast forward to Monday, the day off service and they sold my tires to another customer between my service request and date of service.. To prevent having to come back, I chose some other tires that they had in stock. It ended up due to other issues I had to leave the car overnight anyway. They provided a rental since we needed the car the next morning. What good is it to schedule service if they sell your parts before you get there, and don't order replacements in time? I'm guessing if I had gone in or talked to a service rep instead of on line I would have got the tires I wanted. Makes me wonder if the request was read. What I entered on line was on the service report when I came in. Had it been reviewed, the tire rotation, cabin air filter and other items i didn't need included in my request would have been removed before I got there. More

Tim Pratt My wife was looking for the "perfect" vehicle, Tim Pratt went above and beyond to find this vehicle. We purchased a 2015 Hyundai Santa Fe that had eve My wife was looking for the "perfect" vehicle, Tim Pratt went above and beyond to find this vehicle. We purchased a 2015 Hyundai Santa Fe that had everything she wanted, GREAT experience with Tim Pratt our salesman More

looking for the right vehivle I WAS LOOKING FOR A PICKUP WITH A TOWING PACKAGE,WITH ELECTRIC BRAKES FOR A TRAILER. FOUND IT PLUS MORE THAN I EXPECT ON THE FORD F150 XLT I WAS LOOKING FOR A PICKUP WITH A TOWING PACKAGE,WITH ELECTRIC BRAKES FOR A TRAILER. FOUND IT PLUS MORE THAN I EXPECT ON THE FORD F150 XLT More

Great service in a timely manner. Everyone that we dealt with in Sales and Service we're very helpful and exceeded our expectations. Will be happy to return for Service again and will Everyone that we dealt with in Sales and Service we're very helpful and exceeded our expectations. Will be happy to return for Service again and will also return for another vehicle should the need arise. More

Great team at Machens! Great team to work with in the service department. They are always friendly to deal with and very helpful. Great porter Robert White treats you very Great team to work with in the service department. They are always friendly to deal with and very helpful. Great porter Robert White treats you very well More