Joe Machens Capital City Ford | Page 556

Hassle free buying experience!! We told Brad what we needed out of a vehicle and he immediately started searching for the best truck with the options that best suited us. Brad took u We told Brad what we needed out of a vehicle and he immediately started searching for the best truck with the options that best suited us. Brad took us through all the special rebates and financing Ford had going on and answered all of our questions knowledgeably. In no time at all, he turned us over to Jamie to take care of the financing. Jamie ran us through multiple scenarios to get the financing perfect for us! Smooth and hassle free buying experience all the way around!! More

Routine maintenance Everyone was very courteous. Went to work on my vehicle right away. Did not try to over sell other unrelated services. Returned my vehicle as clean as Everyone was very courteous. Went to work on my vehicle right away. Did not try to over sell other unrelated services. Returned my vehicle as clean as I took it in. Courtesy van driver very nice-also nice lady at checkout More

Good advice from Justin Jones, service advisor on what was Good advice for a 20 year old Mazda 4000 to keep it running. Justin gave me 5 or 6 service items that needed attention. I will be back for several w Good advice for a 20 year old Mazda 4000 to keep it running. Justin gave me 5 or 6 service items that needed attention. I will be back for several we postponed until next month. More

Great experience, no hassle. Brad was great. I told him what I was looking for and he found something right away. He even had it brought up from Columbia. Good job. Brad was great. I told him what I was looking for and he found something right away. He even had it brought up from Columbia. Good job. More

Quick, easy, convenient service When my windshield got cracked on the way to an out of town event I panicked because I wasn't sure if it would be possible to get taken care of that s When my windshield got cracked on the way to an out of town event I panicked because I wasn't sure if it would be possible to get taken care of that same day. My partner went over to the dealership and they worked with him on getting me in as soon as I was back in town. No fuss customer service led to my issue getting taken care of promptly and efficiently. More

Service Department The third/fourth time around was much better. The service department set up an appointment for me and provided me a loaner vehicle until my vehicle wa The third/fourth time around was much better. The service department set up an appointment for me and provided me a loaner vehicle until my vehicle was ready. Thus far, my vehicle seems to be properly operating. More

Great Experience The salesman was very friendly and gave us all the time and answered the many questions we had. He found the perfect truck for us. The salesman was very friendly and gave us all the time and answered the many questions we had. He found the perfect truck for us. More

Very polite and helpful They was polite and courtesy. Explained with full detail what was going on and what they could do to help/fix the problem. They took good care of me They was polite and courtesy. Explained with full detail what was going on and what they could do to help/fix the problem. They took good care of me and my car. More

Great for oil change, bad for tires These guys are great for a simple oil change, but not so great for tire selection or tire warranty coverage. I worked directly with Michelin to make s These guys are great for a simple oil change, but not so great for tire selection or tire warranty coverage. I worked directly with Michelin to make sure I had everything needed for my tire warranty claim and was good to go. These guys at Machens tried telling me I needed more and delayed my claim, after confirming with Michelin a second time, now the guys at Machens said I had everything needed (same stuff as before a day later). Apparently only one person can do these warranty claims as was not able to do it the next day delaying me another day with out my vehicle. Service was not a priority and I had to remain persistent to make sure my warranty claim was processed. The tire price was almost $20 higher per tire than other local dealers, they did price match though. They oil change sticker was also not replaced nor was the oil life setting reset. More

Friendly service but I feel I was overcharged I had 4 tires put on my Escape. I had a price quote from Jim Lewis which Ford matched. The quote was for 4 tires, mounted balanced and OUT THE DOOR $6 I had 4 tires put on my Escape. I had a price quote from Jim Lewis which Ford matched. The quote was for 4 tires, mounted balanced and OUT THE DOOR $667. Out the door I took to mean sales tax included. My price when I picked my car up was $810. An alignment was needed, which I understand, however it would have been nice to know that this might have been included in my final price. Alignment was 89.95. I was charged $45 in tax. I was told tax was not included in my estimate quote. I questioned this. When I left I emailed Jim Lewis again and was told that yes, tax was included in his estimate, and that an alignment would have been $69.95. Bottom line, if I had known I was going to be charged $65+ more at Ford I would have just gone with Jim Lewis. I wanted to give Ford my business since I go there for oil changed, etc.. I have no complaints with the staff, they were all very friendly. Angie was very curteous and pleasant to talk to. I appreciate that they price match. More